Album art / active song does not update while connected to Galaxy Watch Active 2

[mushroomy]

Plan

Premium

Country

Norway

Device

Samsung Galaxy 9/Galaxy Watch Active 2

Operating System

Android 10 / Tizen

My Question or Issue

While connected to Active 2 Watch, both in standalone and remote mode the album/active song screen does not update on phone.

Buttons work, slider works(for changing, is not following time), but album image and song name/artist is wrong. Probably stuck at the last song played by the watch.

I have tried reconnecting and restarting the app.

[Mario]

Hey @mushroomy,

Thanks for reaching out about this here in the Community and sorry about the late reply.

Would you mind letting us know if you’re still having troubles with this?

If you do, we’d first recommend trying a clean reinstall of the app across all  your devices.

Let us know how it goes! We’ll be right here if you still need help.

[JamesC20]

Doesn't work. Horrendous app

[Alex]

Hey there @JamesC20,

Thanks for reaching out to the Community!

We're aware of this issue and are currently looking into it. You can go ahead and check out this Ongoing Issue thread for the latest updates on the matter. Don't forget to add your +Vote and relevant information as a post. This will help us greatly.

Don't hesitate to reach out again if you have more questions.

Have a great day!

[Swagson]

This is still a problem and the ongoing issues link doesn't work for me

[CarlosE]

Hi there @Swagson,

Thanks for reaching out to the Community.

If you're still having this issue, we suggest running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble.

If this doesn't do the trick, try resetting your watch and unpairing and pairing it again. 

We hope this helps. Keep us posted on how it goes.

[Racso4692]

It doesn't show the album art. It's so frustrating. It shows in the media player, so the album art is right there. Why can't it show it on the Spotify app?

[Eni]

Hi there @Racso4692, 

Thanks for reaching out about this here in the Community. 

Would you mind sending us some screenshots of what you're seeing on your end so we can take a closer look? Make sure not to send any private info. 

Also, sending us the exact make/model, operating system and Spotify version of your devices would come in handy.

Keep us posted.