App runs in the background but display closes - Samsung Galaxy Tab 10.1

[Chisblue-au]

Description

The Spotify app starts on my tablet and then after briefly displaying the “Your Music screen appears to stop and drops me back to the home screen. However I have found that using connect from my phone I can still control the app on the tablet so it is still running but will not display. Also whilst playing (controlling with my phone) the lock screen applet still runs on the tablet and shows the track playing and allows control of the play list (back, forward, play and pause).

Have tried rebooting, clearing cache, clearing data, checking with file manager that all Spotify files are removed, uninstalling, rebooting and reinstalling (3 times now). The tablet had a clean install only 10 days ago.

Clicking the Spotify icon has the same result as above

Was working fine before I upgraded to Premium on 30^th Dec

What are the steps you took to get to the error/issue?

Open Spotify on Android Tablet

App front end appears to stop and drops me back to the home screen.

What I expected to happen

The app to open normally

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Samsung Galaxy Tab 10.1

Device’s Operating System

Android 4.04

What type of account do you have?

Premium

Space left on your device

53 GB

Space left on your SD card (if applicable)

No SD card

Space left on your External SD card (if applicable)

No External Card

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

No

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Don’t have mobile data, wifi only

If you said "No", when does the issue not occur?

n/a

My mobile Spotify version

1.9.0.1273 on both tablet and phone

My desktop Spotify version (if applicable)

N/A

My mobile provider and country

Wifi only

My username

pm me for user name

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

no

[Daniel]

Can you try a clean install using the below as a guide:

[GUIDE] How to fix common issues for Spotify on Android

[Chisblue-au]

Thanks for the reply Daniel,

Already done as per steps 1 to 4, though there are no files listed that I can find using File Manager....

[Daniel]

Any task, basttery or cache cleaning apps installed?

[Chisblue-au]

Nope. I did a full factory reset around 10 days ago. I'll have a look through any apps that got installed and see if there is anything that might be of concern. My only possible candidate is Prey..... 

[Daniel]

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@Chisblue-au wrote:

Nope. I did a full factory reset around 10 days ago. I'll have a look through any apps that got installed and see if there is anything that might be of concern. My only possible candidate is Prey..... 

---

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

[kjell_erik]

Hi, i am hoping for a solution to this problem, i have the exact same symptom on my galaxy tab 10.1 wifi

Kjell Erik

[kjell_erik]

I just found out that this problem doesn't appare if the screen is tilted 90dgr. (uppright).

Must be a problem with screen orientation addaption.

Kjell Erik

[Chisblue-au]

Hey good pick up Kjell, that is the same on mine as well. I will email support and see if they have a fix. 

kjell_erik wrote:

I just found out that this problem doesn't appare if the screen is tilted 90dgr. (uppright).

Must be a problem with screen orientation addaption.

Kjell Erik

[edelstahlspuele]

I got exactly the same problem on a MEDION lifetab. In upright display orientation the app works fine.