Songs not playing on Samsung phone

[FrankieSmith42]

Plan

Family

Device

Samsung Galaxy A10

Operating System

Android 11

My Question or Issue

After a recent phone update, it has become impossible to play songs through my mobile phone. Pressing on a song to play as per usual just brings up the song as normal, it looks like it is playing, but the time bar just stays as it is, and nothing plays. Searching for a song, album or artist will bring up possible matches, but when these are pressed, the screen sticks on a blank screen.

I have tried clearing the cache, data, and uninstalling/reinstalling. This hasn't worked and has only deleted the contents of all the playlists on the phone. One thing I noticed when opening the app for the first time after reinstalling was that it said I had no internet connection. However, the Wi-Fi settings on the phone clearly show that the phone is connected to my home Wi-Fi, and all other apps/browsers that use the internet are working normally.

When I log into my account on my laptop, everything works fine and my playlists are all there with the songs in them. I can also play songs from the phone through Wi-Fi connected devices such as an EchoDots and laptops.

Really scratching my head with this one... pretty frustrating!

[mechmanagedltd]

hi no help but you are not alone    - same issue about 4 days ago..

Echo Dot and laptop work fine

But mobile Spotify says their are no play lists 

When I re installed same as you - no Internet yet there is a connection

Dan 

[RandomName7563]

I am having exactly the same issue specific to my phone (Samsung Galaxy A10, Android 11). Spotify opens fine but won't play anything:

• Selecting songs goes to a blank black screen
• Playlists are all "empty" when opened
• Selecting podcasts gives message "Something went wrong, Check your internet connection and try again."

"I have tried clearing the cache, data, and uninstalling/reinstalling. This hasn't worked and has only deleted the contents of all the playlists on the phone. One thing I noticed when opening the app for the first time after reinstalling was that it said I had no internet connection. However, the Wi-Fi settings on the phone clearly show that the phone is connected to my home Wi-Fi, and all other apps/browsers that use the internet are working normally." Me too 😕

I also had a recent phone update (Samsung version A105FNXXS7CVD2 / A105FNOTF7CVC1 / A105FNXXS7CVD1). Not sure if it's related to the issue, but seems likely given the timing...

Don't suppose you had any luck solving the problem??

[Nugget5]

https://www.product-reviews.net/down/spotify-app-status-not-working/

A20 here. You are not alone. I spent 2 days with Spotify support, about 5 with Samsung support. No solution found. Even had to factory reset my phone, and nothing changed!! Neither side seems to care. I just want the jams that I pay for back!!

[FrankieSmith42]

I feel your pain mate! Really frustrating that the service that's being paid for is now pretty much unusable.

What's even more frustrating is that, as far as I can see, there's no contact details for support from directly from Spotify, apart from some unhelpful FAQs.

How did you get in touch with Spotify support?

[FrankieSmith42]

Have you had any luck sorting this out?

[Yordan]

Hey guys, we can try and help out!

First up, your playlists are safely stored on the servers, so if a device isn't showing those, there's usually just two causes for this:

1. You've logged into a new account. Make sure the username and email address you see on your mobile phone when opening the app's Settings matches what you also see on the desktop app. You can double check your info from your PC/Mac by clicking on your username/display name on the top right of the app and clicking on "Account", which will open your account page with your details. Sign out and back in with the correct details.
2. Your phone cannot connect to the server to sync up. Try a different network connection, like mobile data. You might also have some corrupted files, so performing a clean reinstall by closely following these steps is also recommended. Note that this is different than a regular reinstall.

It might also be worth logging in on a different phone, such as one of a family member or a friend, to see if the issue is isolated to this one device.

Let us know how things go.

[Nugget5]

I think I just Googled Spotify help. Or I found it from a link in Spotify app. They have a chat support!

To the mod: the problem is not our accounts, it's that Spotify is somehow incompatible with our phones. My Spotify works fine on PC. Spotify support even gave me a test account to try on my phone, and that faced the exact same problem. The home page shows, you can look at your settings, but playlists and songs are completely missing. It's not a cache issue or a network problem either. I used both data and 5 different wifi networks and saw the same thing every time. Even after factory resetting my phone, Spotify continues not to work at all.

[thebestwall03]

Hello! I have a galaxy A50 and it seems that I have the same problem. I can play music on my computer and even in the browser on my phone, but when I try to use the spotify app it doesn't work. You can look up songs, but when you try to click on them to play them nothing happens. Also, though all my playlists are appearing in my "recently played" when I try to click on one it gets confused and says that the playlist is empty. The same thing happens when I look up a playlist by any artist. The weirdest part though is that when I log in on a browser on the same device, all my playlists and songs are still there and work just fine. I've tried restarting my phone and doing a clean reinstall multiple times but nothing works. My dad also has the same phone and is experiencing the same problems. If you could help that would be greatly appreciated.

[fyrestorm]

same here, was told by samsung to take in to repair shop. but I don't see how that will help when my phone works fine

[perlatino]

I have a Samsung A20, tried all except resetting my phone to factory specs, I even installed an older version of Spotify after uninstalling the newer one first, I had a security update on the phone on 5/10/22 after that I noticed it wasn't working like others have said, I have a feeling that's the cause of the problem.

[Nugget5]

We should all definitely be contacting Samsung and Spotify both!

[Eni]

Hey folks, 

Thanks for reaching out and welcome to the Community.

The folks at our tech team are currently looking into this, so make sure to vote for the Ongoing Issue here if you haven't already.  Make sure to provide us with the info we're asking for in the Status update in the comments. 
 

Though we can't set an exact time frame for when this will be fixed, it'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. We'll be sure to keep you updated with any news on the matter there.

Hope you find this useful. Keep us posted if you have any questions.

[gary_schr]

I have the same issue with my Samsung Galaxy A10 phone...can't see any liked songs/playlists and can't even bring up a searched song and play it. This all happened after the Jun 5 2022 Samsung android update.  I worked with Spotify reps for over an hour trying software reloads, cache/data resets, phone restarts, etc.  They gave me a test login with playlists and I still couldn't see any music (could see all my songs/playlists if logging in from a PC).  The last step they had me try was to unmount my SD card and reinstall Spotify...that worked.  I can now see everything.  I need to try another SD card to see if it's the actual card.  If not the card, then it would appeara to be an SD card interface issue with the new Samsung/android software release. 

[Super_inSaiyan]

This worked for me, I got a Samsung galaxy A10

[KittyCapricious]

Samsung A10e, Android 11, Single Plan

I have had these same issues since immediately following the last Samsung system update.

• Home screen appears normal but library shows empty. 
• Clicking on a song has no response.
• Can search songs and podcasts, but can't play them. 
• Frequently get the error message prompting to "Give it another go" as if there's no internet connection. 
• All attempts to troubleshoot have failed.

I've been in contact with Spotify support since discovering the issue, but no word on what's causing problems between the update and the app. 

[Jeremy]

Hi there @KittyCapricious,

Thank you for your reply. We're sorry that you experiencing this. Rest assured that the team is working on a fix.

For now we recommend that you head over to the ongoing issue that's been provided and Subscribe to it so you don't miss any updates about this.

Let us know if we can help you with anything else in the meantime.

Have a great Friday and start of your weekend!

[jaribou]

Solved:

I was experiencing the same issues and this is how I solved it.

1. Uninstall Spotify.
2. Go into your setting and 'unmount' your SD Card.
3. Reinstall Spotify.
4. Go into your setting and 'mount' your SD Card.

That's it. I did this and it immediately started working!

[Jeremy]

Hi there @jaribou,

Thank you for your reply in this thread.

It's super nice of you to share what worked for you with the rest of the Community. We glad that that seemed to fix it for you!

Take care 🙂

[Eclectic2]

Same problem here on my Samsung A10e which began right after an update (to Android 11). I tried clearing the cache and uninstalling/reinstalling. Nothing worked until I removed the SD card, and then uninstalled/reinstalled the app.  That worked.  I then put the SD card back in. However, there remained one problem: I was getting the message "no internet connection available" - which was not the case. This was resolved by turning off WiFi on the phone, and then turning it back on. Now, everything works as it did before, at least until the next Android update gets pushed out.