Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 57352 Views
  • 68 replies
  • 25 likes
  • 57352 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 28072 Views
  • 5 replies
  • 0 likes
  • 28072 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify traba celular y lo reinicia

En mi Samsung Galaxy S5 SM-G900H tengo este problema, todo funciona bien mientras la pantalla esta prendida, pero el problema es cuando lo bloqueo, la música sigue reproduciéndose pero despues de 2-15 minutos se traba, como si se quedara rayado y se ...

  • Newbie
  • En mi Samsung Galaxy S5 SM-G900H tengo este problema, todo funciona bien mientras la pantalla esta prendida, pero el problema es cuando lo bloqueo, la música sigue reproduciéndose pero despues de 2-1...
  • Leonardo
  • Roadie
  • 4582 Views
  • 3 replies
  • 1 likes
  • 4582 Views
  • 3 replies
  • 1 likes

Solved!! Spotify App stops while playing a specific song

Hi together, I really feel kind of lost because I have no clue what is going on. It goes like this: Lets say I have Song XYZ in my Playlist. Works fine on Web and Windows. Now If I am playing XYZ in my Android App, I hear music, but no info about the...

  • Casual Listener
  • Hi together, I really feel kind of lost because I have no clue what is going on.   It goes like this: Lets say I have Song XYZ in my Playlist. Works fine on Web and Windows. Now If I am playin...
  • foAW
  • Casual Listener
  • 2936 Views
  • 3 replies
  • 0 likes
  • 2936 Views
  • 3 replies
  • 0 likes

Mobile Has 3 Icons?

Hi all, Spotify mobile only has 3 icons at the bottom for me: your mixes, home, and search. There is no method that I know of where I can access my music, as I can only search. I can access it on desktop, but not here. Others can login fine on my pho...

Screenshot_2017-05-22-20-15-36.png
  • Casual Listener
  • Hi all,   Spotify mobile only has 3 icons at the bottom for me: your mixes, home, and search. There is no method that I know of where I can access my music, as I can only search. I can ac...
  • Joe
  • Community Legend
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Why not sync iTunes Playlists?

I was trying to figure out how to use my local files to play inside Spotify and then sync that files to my Android device. The best option i found until now is that: Enable local files from iTunes;Import all iTunes playlists with File > Import playli...

  • Regular
  • I was trying to figure out how to use my local files to play inside Spotify and then sync that files to my Android device. The best option i found until now is that:   Enable local files...
  • edir
  • Regular
  • 543 Views
  • 1 replies
  • 1 likes
  • 543 Views
  • 1 replies
  • 1 likes

Application Lag

Please Help. I had a Samsung Galaxy S4 with spotify, no problems. I upgraded to a Samsung Galaxy J7 and when I downloaded spotify I noticed a persistant problem. Whenever my phone has an unstable internet connection (whether it is Wi-Fi or 3G LTE) th...

  • Newbie
  • Please Help.  I had a Samsung Galaxy S4 with spotify, no problems.  I upgraded to a Samsung Galaxy J7 and when I downloaded spotify I noticed a persistant problem.  Whenever my phone h...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Song grey and unplayable on android, but works on ps4

The song is Hey Mamma by Sundtroke Project. I've downloaded it when it was still available but now it turned grey and is unplayable. If i connect Spotify to my playstation though, the song will play as normal. Is there a possibility to let me here fr...

  • Newbie
  • The song is Hey Mamma by Sundtroke Project. I've downloaded it when it was still available but now it turned grey and is unplayable. If i connect Spotify to my playstation though, the song will play ...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Echo Dot vs Chromecast Audio sound quality connected to a stereo system?

Has anyone tried both? Kicking myself for not comparing them side to side into a stereo system when I had the chance this week.Wondering if maybe the Dot has a dynamic limiter like the CCA but is not defeatable in settings, or a lesser DAC etc.

  • Music Fan
  • Has anyone tried both? Kicking myself for not comparing them side to side into a stereo system when I had the chance this week. Wondering if maybe the Dot has a dynamic limiter like the CCA but is...
  • ClassicalGas
  • Gig Goer
  • 3163 Views
  • 1 replies
  • 1 likes
  • 3163 Views
  • 1 replies
  • 1 likes

can't play music?

I'm on an android and when I press shuffle on any single album artist or play list it says it's a premium feature..... so I can't actually play any music..... help!?

  • Newbie
  • I'm on an android and when I press shuffle on any single album artist or play list it says it's a premium feature..... so I can't actually play any music..... help!?
  • Joe
  • Community Legend
  • 449 Views
  • 6 replies
  • 0 likes
  • 449 Views
  • 6 replies
  • 0 likes

Superuser Contribution Sound breaking up every couple of minutes on Samsung Galaxy S5

Hello,Wiile listening Spotify music on my Samsung Galaxy S5 I am experiencing short breaking-ups every couple of minutes. It takes a fraction of second but is extremely irritating, especially while listening music with some rythm (like rock etc).It h...

  • Casual Listener
  • Hello, Wiile listening Spotify music on my Samsung Galaxy S5 I am experiencing short breaking-ups every couple of minutes. It takes a fraction of second but is extremely irritating, especially while...
  • marekwojtaszek
  • Casual Listener
  • 637 Views
  • 2 replies
  • 0 likes
  • 637 Views
  • 2 replies
  • 0 likes

Playlist won't play as a mix

I'm pretty new to spotify and recently I listened to Axwell/\Ingrosso House PartyThe first time it played as a continous mix with good transititions (not just crossfade)But now it plays every song on its ownWhy is that?

  • Newbie
  • I'm pretty new to spotify and recently I listened to Axwell/\Ingrosso House Party The first time it played as a continous mix with good transititions (not just crossfade) But now it plays every son...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Creating Playlists With Personally Owned Files and Spotify Files

One of my favorite artists only has a few albums available and I have the rest of their albums as files on my laptop and phone. I am wondering if I can make a playlist on my Android with both.

  • Newbie
  • One of my favorite artists only has a few albums available and I have the rest of their albums as files on my laptop and phone. I am wondering if I can make a playlist on my Android with both.
  • Joe
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Trouble Downloading

Hello! I've been using spotify for a while now and i really like the app and I love the changes Spotify is making to it's app but recently I've come across a problem... I was was trying to download a single and it wouldn't download it. The grey downl...

  • Casual Listener
  • Hello! I've been using spotify for a while now and i really like the app and I love the changes Spotify is making to it's app but recently I've come across a problem... I was was trying to download a...
  • wavecloud9
  • Casual Listener
  • 550 Views
  • 4 replies
  • 1 likes
  • 550 Views
  • 4 replies
  • 1 likes

Spotify randomly erasing songs

My Spotify app on Google pixel keeps deleting random (or seemingly random) songs from both albums and playlists. If I go to online mode it then downloads all the missing songs, and then after like a day or so, randomly erases a bunch of other songs. ...

  • Casual Listener
  • My Spotify app on Google pixel keeps deleting random (or seemingly random) songs from both albums and playlists. If I go to online mode it then downloads all the missing songs, and then after like a ...
  • Drzechu
  • Casual Listener
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

This is my biggest problem with Spotify !

Hi ! I'm having the same problem EVERY party that I'm throwing. I have a PARTY playlist (236 songs) that I play by order (no shuffle). The usual, on a party someone ask for a special request, so I press ADD TO QUEU and everything is fine. But SOMETIM...

  • Casual Listener
  • Hi !    I'm having the same problem EVERY party that I'm throwing. I have a PARTY playlist (236 songs) that I play by order (no shuffle). The usual, on a party someone ask for a special r...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Music stops playing

Sometimes I'm listening to a playlist, and all of a sudden, next song would stop.Why is this happening?Anything I can do?I've got a Xiaomi Redmi Pro and Spotify version 8.4.0.539armV7

  • Casual Listener
  • Sometimes I'm listening to a playlist, and all of a sudden, next song would stop. Why is this happening?Anything I can do? I've got a Xiaomi Redmi Pro and Spotify version 8.4.0.539armV7
  • Spotiyboy
  • Regular
  • 645 Views
  • 3 replies
  • 0 likes
  • 645 Views
  • 3 replies
  • 0 likes

Shuffle Problems

I've seen a few posts about spotify not shuffling at all, however my issue is that in a playlist of around 7,000 songs spotify only shuffles maybe the first 100 or so songs and plays those. This happens whether the playlist is sorted alphabetically o...

  • Newbie
  • I've seen a few posts about spotify not shuffling at all, however my issue is that in a playlist of around 7,000 songs spotify only shuffles maybe the first 100 or so songs and plays those.  Thi...
  • Spotiyboy
  • Regular
  • 547 Views
  • 3 replies
  • 2 likes
  • 547 Views
  • 3 replies
  • 2 likes

Musiklautstärke wechselt

Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechselnd lauter und leiser, als ob jemand den Regler dr...

  • Newbie
  • Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechs...
  • MrMaxe
  • Newbie
  • 9751 Views
  • 4 replies
  • 0 likes
  • 9751 Views
  • 4 replies
  • 0 likes

Android app will not advance song when playing in background

This is pretty ridiculous. No one loads spotify and then WATCHES the album art. We want to listen to music while we navigate with Google Maps, or exercise and track it with our favorite fitness app, or whatever. but if the screen goes dark or another...

  • Newbie
  • This is pretty ridiculous. No one loads spotify and then WATCHES the album art. We want to listen to music while we navigate with Google Maps, or exercise and track it with our favorite fitness app, ...
  • Joe
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! download again on new mobile phone? does it charge twice?

I downloaded 2 albums into my old mobile phone, now I have a new mobile phone and the albums have not been transferred to new phone. Shall I just download again or does it mean I will pay twice?

  • Casual Listener
  • I downloaded 2 albums into my old mobile phone, now I have a new mobile phone and the albums have not been transferred to new phone. Shall I just download again or does it mean I will pay twice?
  • ItsJamesJ
  • Community Legend
  • 597 Views
  • 5 replies
  • 0 likes
  • 597 Views
  • 5 replies
  • 0 likes

Weird problems with synced Local Files and Bluetooth headphones

I have several songs synced over to my Android phone and I added them to some of my playlists. On my phone, I keep all of my playlists downloaded for offline listening. Whenever I get to a point in a playlist where a song that is available on Spotify...

  • Visitor
  • I have several songs synced over to my Android phone and I added them to some of my playlists. On my phone, I keep all of my playlists downloaded for offline listening. Whenever I get to a point in a...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes