Announcements
Hey! We're aware of issues loading the Spotify app and website. Click here for more details.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66332 Views
  • 68 replies
  • 26 likes
  • 66332 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28848 Views
  • 5 replies
  • 0 likes
  • 28848 Views
  • 5 replies
  • 0 likes

Superuser Contribution No audio on podcast

I have a premium plan. I listen to Talkin Baseball, and the last 4 pods say they are playing but there is no audio. The pods before play with audio, and all other pods and music play audio. Any ideas?

  • Visitor
  • I have a premium plan. I listen to Talkin Baseball, and the last 4 pods say they are playing but there is no audio. The pods before play with audio, and all other pods and music play audio. Any ideas...
  • Vasil
  • Moderator
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing spotify on sonos and alexa from different phones logged into different accounts?

PlanPremium familyCountryUkDeviceVarious samsung devices, varios echos and various sonosOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo we have an issue which has only just started, it used to work fine. Our alexa accou...

  • Visitor
  •   Plan Premium family Country Uk Device Various samsung devices, varios echos and various sonos Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Vasil
  • Moderator
  • 1263 Views
  • 1 replies
  • 0 likes
  • 1263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unsubscribed podcast still sends push notifications

PlanPremiumCountrySwedenDeviceSamsug Galaxy 10+Operating SystemAndroid v12 My Question or IssueI unsubscribed/unfollowed a podcast I no longer had an interest in. However I still get push notifications when new content is available from that podcast....

  • Casual Listener
  • Plan Premium Country Sweden Device Samsug Galaxy 10+ Operating System Android v12   My Question or Issue I unsubscribed/unfollowed a podcast I no longer had an interest in. However I s...
  • Susan_GP
  • Moderator
  • 477 Views
  • 1 replies
  • 0 likes
  • new episodes
    notification
    push
    unfollowed
    unsubscribed
  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Не проходить код оплати, не сканується і пише що не дійсний

Я придбав карту поповнення в супермаркеті з qr кодом і коли я його намагаюсь сканувати то його не бачить, а коли вводжу цифри під котрі під ним тобто вручну пише що код не дійсний

  • Visitor
  • Я придбав карту поповнення в супермаркеті з qr кодом і коли я його намагаюсь сканувати то його не бачить, а коли вводжу цифри під котрі під ним тобто вручну пише що код не дійсний
  • Susan_GP
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music not pausing when bluetooth disconnects

I have the new Pixel from Google and on numerous occasions when bluetooth disconnects my music continues to play. This is a bit annoying since I won't realize, and my phone will be streaming for hours using up data in my car. I used to have an iPhone...

  • Casual Listener
  • I have the new Pixel from Google and on numerous occasions when bluetooth disconnects my music continues to play.  This is a bit annoying since I won't realize, and my phone will be streaming fo...
  • Evil36
  • Newbie
  • 3037 Views
  • 6 replies
  • 1 likes
  • 3037 Views
  • 6 replies
  • 1 likes

Superuser Contribution App crashes while searching in liked songs

PlanPremiumCountryIndia DeviceVivo V17Operating SystemAndroid 12 My Question or IssueSo I've had this problem quite recently...the Android app crashes every time I try to search among my liked songs. I've tried clean reinstall and made sure that it's...

  • Casual Listener
  • Plan Premium Country India  Device Vivo V17 Operating System Android 12   My Question or Issue So I've had this problem quite recently...the Android app crashes every time I try t...
  • MattyC314
  • Visitor
  • 1778 Views
  • 5 replies
  • 2 likes
  • 1778 Views
  • 5 replies
  • 2 likes

Spotify app on Android crashes on startup

Since a few days the Spotify app on my Samsung Galaxy S22 won't start anymore. After the splash screen the app will just crash.I have tried clearing the data, cache and even uninstalling and reinstalling the app. I have tried the beta and the release...

  • Newbie
  • Since a few days the Spotify app on my Samsung Galaxy S22 won't start anymore. After the splash screen the app will just crash. I have tried clearing the data, cache and even uninstalling and reinst...
  • Amay
  • Spotify Star
  • 567 Views
  • 1 replies
  • 1 likes
  • 567 Views
  • 1 replies
  • 1 likes

Superuser Contribution Repeat button missing or greyed out on all players, on a premium account

PlanPremium FamilyCountryIndia DeviceAndroid device, Macbook desktop app, Web Player on Firefox. Hiya,My repeat button has gone missing from the menu at the top right of the app. On the desktop app and web player, the repeat button is simply greyed o...

  • Newbie
  • Plan Premium Family Country India   Device Android device, Macbook desktop app, Web Player on Firefox.   Hiya, My repeat button has gone missing from the menu at the top right of t...
  • Joan
  • Moderator
  • 1175 Views
  • 1 replies
  • 0 likes
  • 1175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Now playing bar on Android will not go away.

I thought there used to be a way to close the now playing bar on the bottom. Instead when I'm trying to scroll I hit it causing it to move to the next or previous song. Is there a way to close it out? I've rebooted my phone, force stopped, and did a ...

  • Newbie
  • I thought there used to be a way to close the now playing bar on the bottom. Instead when I'm trying to scroll I hit it causing it to move to the next or previous song. Is there a way to close it out...
  • Alex
  • Spotify Legend
  • 1789 Views
  • 1 replies
  • 3 likes
  • 1789 Views
  • 1 replies
  • 3 likes

Superuser Contribution Albums only display tracks up to 500, seeking is extremely slow

https://open.spotify.com/album/12ITA9gL54QeKwshpS7QPG?si=dVPoXgpZRI686ol3bKMqzgPlan PremiumCountry Germany Device OnePlus 6, Lenovo tab4 8 plusOperating System Android 9 & 8 Besides of listening to music I also do enjoy listening to audio books on Sp...

  • Casual Listener
  • https://open.spotify.com/album/12ITA9gL54QeKwshpS7QPG?si=dVPoXgpZRI686ol3bKMqzgPlan Premium Country Germany   Device OnePlus 6, Lenovo tab4 8 plus Operating System Android 9 & 8 ...
  • Impatient-Emu
  • Newbie
  • 4676 Views
  • 9 replies
  • 2 likes
  • Android
    bug
    bugreport
  • 4676 Views
  • 9 replies
  • 2 likes

Superuser Contribution Songs play with wifi but not Cellular data

I've been trying to listen to songs in my App.At first, it didn't let me login saying I was Offline although everything was working fine then I connected with Wifi and logged into the App successfully, and now I'm trying to play songs but the songs d...

  • Casual Listener
  • I've been trying to listen to songs in my App. At first, it didn't let me login saying I was Offline although everything was working fine then I connected with Wifi and logged into the App success...
  • Not applicable
  • 1669 Views
  • 4 replies
  • 0 likes
  • 1669 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music stops playing after 10 seconds when casting to Google Mini speaker

PlanPremiumCountryUKDevice(iPhone My Question or IssueI have premium account and was using my Iphone to cast music to Google mini speaker. Recently, when I try to cast song to the speaker, it randomly chooses different song and plays it for exactly 1...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 😎 My Question or Issue I have premium account and was using my Iphone to cast music to Google mini speaker. Recently, when I try to cast song to the spe...
  • zina37
  • Newbie
  • 14745 Views
  • 39 replies
  • 15 likes
  • 14745 Views
  • 39 replies
  • 15 likes

Superuser Contribution Can't play music

Recently when trying to play any taylor swift song it wont let me. It says that this song isnt available when you press it. Just a few days ago i was able to, this has never happend to me before and ive tried everything i can think of. Please help

  • Newbie
  • Recently when trying to play any taylor swift song it wont let me. It says that this song isnt available when you press it. Just a few days ago i was able to, this has never happend to me before and ...
  • Yordan
  • Moderator
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify keeps re-downloading songs

My Question or IssueAs said in the title, my spotify keeps re-downloading songs everyday. No, they are not new songs that I added to my playlist or something similar, these are songs that I have downloaded before, but everyday they download over and ...

  • Visitor
  • My Question or Issue As said in the title, my spotify keeps re-downloading songs everyday. No, they are not new songs that I added to my playlist or something similar, these are songs that I have do...
  • Dian
  • Spotify Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect on Sonos switch to phone bluetooth when reconnected

PlanPremiumCountrySingapore DevicePixel 7a, Sonos Era 100Operating SystemAndroid 13 My Question or IssueI’m encountering a weird user experience when using Spotify connect I am using a hearing aid that is bluetooth connected to my phoneI start a song...

  • Casual Listener
  • Plan Premium Country Singapore   Device Pixel 7a, Sonos Era 100 Operating System Android 13   My Question or Issue I’m encountering a weird user experience when using Spotify co...
  • Dian
  • Spotify Legend
  • 566 Views
  • 3 replies
  • 0 likes
  • 566 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Songs based on..." changed to "We play recommended Songs for you"?

Hello,I just got a quick question:When I play a Song with no Playlist or Songs in queue, it always played "Songs based on...", songs that were similar to the song I started.Now it says "We play recommended Songs for you". Is that the same, or has som...

  • Music Fan
  • Hello, I just got a quick question: When I play a Song with no Playlist or Songs in queue, it always played "Songs based on...", songs that were similar to the song I started. Now it says "We play...
  • Susan_GP
  • Moderator
  • 961 Views
  • 5 replies
  • 0 likes
  • 961 Views
  • 5 replies
  • 0 likes

Superuser Contribution High battery drain when connected to Galaxy Watch Active

PlanPremium DeviceGoogle Pixel/Samsung Galaxy Watch ActiveOperating SystemAndroid P My Question or IssueI'm experiencing high battery usage from the Spotify app when connected to my Galaxy watch Active in remote playback mode, even when no music is p...

  • Casual Listener
  • Plan Premium   Device Google Pixel/Samsung Galaxy Watch Active Operating System Android P   My Question or Issue I'm experiencing high battery usage from the Spotify app when conne...
  • dieserniko
  • Regular
  • 14867 Views
  • 20 replies
  • 23 likes
  • 14867 Views
  • 20 replies
  • 23 likes

Superuser Contribution APP CRASH WHEN PREMIUM IS CONECTED (FREE ACCOUNT WORKS)

hi, i have a android chinese headunit and when i try to enter on my spotify premium account, apps crash and close. I try create a free account and apps works properly. here is two videos showing this issue https://youtube.com/shorts/qigyv07Dchw (app ...

  • Visitor
  • hi, i have a android chinese headunit and when i try to enter on my spotify premium account, apps crash and close. I try create a free account and apps works properly.   here is two videos sho...
  • Susan_GP
  • Moderator
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes

Superuser Contribution problem controlling volume on my new samsung galaxy watch 4

i bought a new samsung galaxy watch 4 and i am not able to control volume with the spotify app. The spotify app is not connecting as your phone but connecting as my device name. this may be the issue. please help me in solving this problem

  • Newbie
  • i bought a new samsung galaxy watch 4 and i am not able to control volume with the spotify app. The spotify app is not connecting as your phone but connecting as my device name. this may be the issue...
  • jatin123
  • Visitor
  • 1137 Views
  • 2 replies
  • 0 likes
  • 1137 Views
  • 2 replies
  • 0 likes