Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55439 Views
  • 68 replies
  • 25 likes
  • 55439 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27800 Views
  • 5 replies
  • 0 likes
  • 27800 Views
  • 5 replies
  • 0 likes

Superuser Contribution Android Auto: Albums not showing up

PlanPremiumCountryGermanyDevicePixel 6 / Hyundai i20Operating SystemAndroid 13 My Question or IssueHi,I am new to use Spotify in my Car with Android Auto, but I have one issue with the App. When browsing my library I can select and filter all my arti...

  • Regular
  • Plan Premium Country Germany Device Pixel 6 / Hyundai i20 Operating System Android 13   My Question or Issue Hi, I am new to use Spotify in my Car with Android Auto, but I have one is...
  • Meiestrix
  • Regular
  • 2570 Views
  • 2 replies
  • 0 likes
  • 2570 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Exclude from taste profile" option not available

"Exclude from taste profile" option not available when clicking the 3 dots on a playlist using the desktop app as well as Android app.

  • Visitor
  • "Exclude from taste profile" option not available when clicking the 3 dots on a playlist using the desktop app as well as Android app.
  • Susan_GP
  • Moderator
  • 634 Views
  • 1 replies
  • 0 likes
  • 634 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like and Dislike are on top of each other

PlanPremiumCountryIsraelDeviceSamsung Galaxy 10+Operating SystemAndroid 12Version8.8.50.466My IssueIn my liked songs playlist, when I use Smart Shuffle, I'm encountering an issue that the Like and Dislike buttons are on top of each other. Like in thi...

Screenshot_20230711_230133_Spotify.jpg
  • Casual Listener
  • Plan Premium Country Israel Device Samsung Galaxy 10+ Operating System Android 12 Version 8.8.50.466 My Issue In my liked songs playlist, when I use Smart Shuffle, I'm encountering an issu...
  • Eni
  • Moderator
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

App is just plain bad Tech

PlanPremiumCountryColombiaDeviceRedmi note 4x, Redmi note 7, Redmi note 8 pro, iPhone 6 plusOperating SystemiOS, Android My Question or IssueThis app... I don't want to be mean or anything, but... It's garbage. You need to redesign it from scratch. I...

  • Visitor
  • Plan Premium Country Colombia Device Redmi note 4x, Redmi note 7, Redmi note 8 pro, iPhone 6 plus Operating System iOS, Android   My Question or Issue This app... I don't want to be me...
  • user-removed
  • Not applicable
  • 1020 Views
  • 2 replies
  • 4 likes
  • Bug Playlist
    bugs
    Bugs issues
    errors
  • 1020 Views
  • 2 replies
  • 4 likes

Downloaded Songs not being recognized

I just turned on my phone (sony xperia z5) and opened Spotify to find at that all of my downloaded songs were not recognized as downloaded anymore, and the "available offline" tab is unchecked for all of them. The data is still on my SD Card (about 1...

  • Casual Listener
  • I just turned on my phone (sony xperia z5) and opened Spotify to find at that all of my downloaded songs were not recognized as downloaded anymore, and the "available offline" tab is unchecked for al...
  • Professor_Ale
  • Casual Listener
  • 4049 Views
  • 6 replies
  • 0 likes
  • 4049 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify search not working on s1 android

In the last few days I noticed that when I search the only results that show is Amazon Music, Spotify results don't show up. It works on ios but not on Android. I've removed the Spotify service and re added it with no change. I've uninstalled then re...

  • Visitor
  • In the last few days I noticed that when I search the only results that show is Amazon Music, Spotify results don't show up. It works on ios but not on Android. I've removed the Spotify service and r...
  • Lyubka
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution the lyric doesn't show up

i think it's only premium provided lyric, but when i see my friend acc she can see the lyric even she's not premiun user

  • Visitor
  • i think it's only premium provided lyric, but when i see my friend acc she can see the lyric even she's not premiun user
  • Lyubka
  • Moderator
  • 292 Views
  • 1 replies
  • 2 likes
  • 292 Views
  • 1 replies
  • 2 likes

Superuser Contribution Qué puedo hacer para iniciar sesión en mi teléfono ?

Instale la aplicación y no puedo iniciar sesión de ninguna manera, ya desinstale y volví a instalar la aplicación, borre el cache y reinicie el teléfono, pero sigue sin dejarme entrar a la aplicación.

  • Visitor
  • Instale la aplicación y no puedo iniciar sesión de ninguna manera, ya desinstale y volví a instalar la aplicación, borre el cache y reinicie el teléfono, pero sigue sin dejarme entrar a la aplicación...
  • Lyubka
  • Moderator
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Why do I get Offline message?

Have for a week now (?) got an message that I'm Offline. Have Internet connection for everything else on my Android 12 mobile.Can play already downloaded music...(Have payed my bills)Do se my cryptic UID, in the app.Now playing from Chrome, have been...

  • Visitor
  • Have for a week now (?) got an message that I'm Offline. Have Internet connection for everything else on my Android 12 mobile. Can play already downloaded music... (Have payed my bills) Do se my...
  • Yuhoo
  • Music Fan
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect doesn't work.

My Spotify Connect doesn't work or is lagging extrem. I need multiple tries to connect to any device in my network. I resetted my entire network/router also deleted cache, app-data, the Spotify app itself and reinstalled it. Even reconnect the accoun...

  • Casual Listener
  • My Spotify Connect doesn't work or is lagging extrem. I need multiple tries to connect to any device in my network. I resetted my entire network/router also deleted cache, app-data, the Spotify app...
  • OscarDC
  • Moderator
  • 1328 Views
  • 5 replies
  • 1 likes
  • 1328 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify app is not available for your device error

PlanPremiumCountryTurkeyDeviceSamsung Galaxy S21Operating SystemAndroid 13 My Question or IssueAfter the next system update of the device, the application could not receive the update. Currently, the Google Play store indicates that the application i...

  • Casual Listener
  • Plan Premium Country Turkey Device Samsung Galaxy S21 Operating System Android 13   My Question or Issue After the next system update of the device, the application could not receive t...
  • Alex
  • Spotify Legend
  • 1441 Views
  • 3 replies
  • 0 likes
  • 1441 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect lags in the last 8 seconds of EVERY song, when casting to soundbar

I'm using Spotify Connect with my JBL 5.1 sound bar.After casting Spotify to the bar and clicking Play, it takes about 10 seconds until it starts playing in the bar, then it plays the whole song smoothly, and then in the last 8-10 seconds of the song...

  • Regular
  • I'm using Spotify Connect with my JBL 5.1 sound bar. After casting Spotify to the bar and clicking Play, it takes about 10 seconds until it starts playing in the bar, then it plays the whole song sm...
  • Alex
  • Spotify Legend
  • 1084 Views
  • 7 replies
  • 0 likes
  • 1084 Views
  • 7 replies
  • 0 likes

Solved!! Spotify does not play search results with Google assistant voice search

Hi community,my problem is the following:I'm using the Google assistant voice search (for ex. in android auto) to play a song from spotify (free version). Spotify then opens and plays the correct artist but chooses another song. For example:I search ...

  • Casual Listener
  • Hi community, my problem is the following: I'm using the Google assistant voice search (for ex. in android auto) to play a song from spotify (free version). Spotify then opens and plays the cor...
  • r_87gn-c0nidj
  • Newbie
  • 966 Views
  • 2 replies
  • 0 likes
  • 966 Views
  • 2 replies
  • 0 likes

Solved!! Spotify on android will not play anything

Today, I have not been able to play anything from the Spotify app. I have tried force stopping, clearing cache, redownloading, and logging out and in, and I cannot get anything to play.

  • Regular
  • Today, I have not been able to play anything from the Spotify app. I have tried force stopping, clearing cache, redownloading, and logging out and in, and I cannot get anything to play.
  • cihenneberger29
  • Regular
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Spotify does not detect speakers with AudioCast

Hi,I've been using spotify with AudioCast M5 for over a year and in the last couple of weeks spotify no longer identifies the device.I've reinstalled AudioCast, reset to factory settings, removed cached memory. I followed the same steps with Spotify....

  • Casual Listener
  • Hi, I've been using spotify with AudioCast M5 for over a year and in the last couple of weeks spotify no longer identifies the device. I've reinstalled AudioCast, reset to factory settings,  r...
  • _kreplik
  • Visitor
  • 6303 Views
  • 18 replies
  • 2 likes
  • 6303 Views
  • 18 replies
  • 2 likes

Bluetooth to Tesla

I run Spotify on my Samsung S8 phone (Android). A year ago I got a Tesla and I started using Bluetooth connection to send tunes to the car's sound system. At first this worked the way I wanted. When I got into the car, Spotify started playing. When I...

  • Casual Listener
  • I run Spotify on my Samsung S8 phone (Android).  A year ago I got a Tesla and I started using Bluetooth connection to send tunes to the car's sound system.   At first this worked the way ...
  • garyinFCCO
  • Casual Listener
  • 901 Views
  • 1 replies
  • 0 likes
  • 901 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app says it's offline when using data.

PlanPremiumCountryCzechiaDeviceHonor 10Operating SystemAndroid 10 It says it's offline, I can't play any songs. I've had this issue for a couple months.I have tried all the solutions suggested to people having the same problem. That includes: Clean r...

  • Regular
  • Plan Premium Country Czechia Device Honor 10 Operating System Android 10   It says it's offline, I can't play any songs. I've had this issue for a couple months. I have tried all the s...
  • Oluwatodimu
  • Regular
  • 26556 Views
  • 23 replies
  • 0 likes
  • 26556 Views
  • 23 replies
  • 0 likes

Superuser Contribution Spotify stops music, when my android mobile phone play any sound!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify stops music, when my android mobile phone play any sound! Where can i change this so ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • Lyubka
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I share devices without internet?

PlanPremiumCountryUSA DeviceAndroid My Question or IssueI've got multiple Android devices on the same wifi network, but without internet access. Is it possible to share device control in this setup? Or is internet required?

  • Newbie
  • Plan Premium Country USA   Device Android   My Question or Issue I've got multiple Android devices on the same wifi network, but without internet access. Is it possible to share de...
  • Dian
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes