Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46505 Views
  • 66 replies
  • 25 likes
  • 46505 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879772 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879772 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26840 Views
  • 4 replies
  • 0 likes
  • 26840 Views
  • 4 replies
  • 0 likes

Solved!! Song cuts out

I've got one song on my phone that the soung cuts out but it keeps playing (apline universe gaia). It only happens on my andriod S7 endge and not my computer. Normally happens right around 1:15 seconds in. I've tried re downloading the whole set list...

  • Casual Listener
  • I've got one song on my phone that the soung cuts out but it keeps playing (apline universe gaia). It only happens on my andriod S7 endge and not my computer. Normally happens right around 1:15 secon...
  • burnteggoz
  • Casual Listener
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Songs Won't Play on Galaxy S7.

Whenever I tap on a song, nothing happens. Any help would be appreciated! :- )

  • Regular
  • Whenever I tap on a song, nothing happens. Any help would be appreciated! :- )
  • adlercs12
  • Regular
  • 974 Views
  • 10 replies
  • 0 likes
  • 974 Views
  • 10 replies
  • 0 likes

[Android] One Song On Local Files Will Not Download - "This Song Is Not Available"

I am getting one error out of the entire album saying "This song is not available." It is a local file. The rest of the album downloaded fine. Screenshots: Android error: http://imgur.com/a/ZeQ8HWindows look: http://imgur.com/a/jzUDYI have tried:Unin...

  • Casual Listener
  • I am getting one error out of the entire album saying "This song is not available." It is a local file. The rest of the album downloaded fine.   Screenshots:  Android error: http:/...
  • Joe
  • Community Legend
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Playlist switches to playlist radio

Hi,Recently discovered that when starting a playlist it now seems to switch to playlist radio after a short while, mixing in songs not included in the playlist. This is new behavior to me. How do I avoid this?

  • Casual Listener
  • Hi, Recently discovered that when starting a playlist it now seems to switch to playlist radio after a short while, mixing in songs not included in the playlist. This is new behavior to me. How do I...
  • Hubo
  • Community Legend
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

disable recommended songs?

In a few of my playlists it will start playing recommended songs instead of the songs in my playlist is there any way to disable this

  • Newbie
  • In a few of my playlists it will start playing recommended songs instead of the songs in my playlist is there any way to disable this
  • anon-ny
  • Casual Listener
  • 35164 Views
  • 6 replies
  • 2 likes
  • 35164 Views
  • 6 replies
  • 2 likes

Save offline music on SD card

I would like to save music on my SD card but Spotify doesn't give me the option tot save music to it.How can I change this?

  • Regular
  • I would like to save music on my SD card but Spotify doesn't give me the option tot save music to it. How can I change this?
  • Joe
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

How can I turn off spotify automatically jumping to album radio once an album has finished?

For some reason my spotify has started jumping to "Album Radio", at the end of an album. It's rather frustraiting, but after looking around options, I've not been able to find any way to disable this? Can someone point me in the right direction? Than...

  • Casual Listener
  • For some reason my spotify has started jumping to "Album Radio", at the end of an album.  It's rather frustraiting, but after looking around options, I've not been able to find any way to disabl...
  • BluePitch
  • Newbie
  • 1334 Views
  • 1 replies
  • 5 likes
  • 1334 Views
  • 1 replies
  • 5 likes

Volume gets suddenly loud

Hi! We have a two android phones, chromecast and a family account. We use separate users. Sometimes middle of the listening there is voice guidance saying someone else is listening spotify with this account and volume gets suddenly really loud. At th...

  • Newbie
  • Hi! We have a two android phones, chromecast and a family account. We use separate users. Sometimes middle of the listening there is voice guidance saying someone else is listening spotify with this ...
  • 463 Views
  • 0 replies
  • 0 likes
  • 463 Views
  • 0 replies
  • 0 likes

Adding my own music

Im on family & friends premium i can add songs from my phone to my spotify playlists but my hubby can't why?!

  • Newbie
  • Im on family & friends premium i can add songs from my phone to my spotify playlists but my hubby can't why?!
  • Joe
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Songs not available on Android but are on Windows

I have created a playlist on Windows. When I open the playlist on Android, some songs are not available. If I search for the song on Android, the search cannot find the album, song or artist. On Windows it works fine. This makes no sense at all.An ex...

  • Casual Listener
  • I have created a playlist on Windows.  When I open the playlist on Android, some songs are not available.  If I search for the song on Android, the search cannot find the album, song or art...
  • Joe
  • Community Legend
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Cant control spotify from phone when using chromecast

My phone is a Sony xperia z5 updated to 6.01 and I just updated to the most recent version of Spotify. The problem I'm having is once I connect Spotify to chromecast I lose all controls. When I press anything such as shuffle on/off or next song it wi...

  • Newbie
  • My phone is a Sony xperia z5 updated to 6.01 and I just updated to the most recent version of Spotify. The problem I'm having is once I connect Spotify to chromecast I lose all controls. When I press...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

samsung note 3 stuck in offline mode

i have a samsung note 3. I went offline with the device. I am unable to get back online . my screen says "you're offline." "please connect to the unternet and try again" "spotify is currently set to offline " this problem has persisted for weeks and ...

  • Casual Listener
  • i have a samsung note 3. I went offline with the device. I am unable to get back online . my screen says "you're offline." "please connect to the unternet and try again" "spotify is currently set to ...
  • Joe
  • Community Legend
  • 1231 Views
  • 3 replies
  • 0 likes
  • 1231 Views
  • 3 replies
  • 0 likes

Solved!! Local files wont sync with my mobile

So I was trying to add my AC/DC songs, that I have purchased time ago, to spotify since they don't have AC/DC, I created a playlist with my local files on the desktop app, then synced the playlist with my android device. I can see the playlist on my ...

  • Regular
  • So I was trying to add my AC/DC songs, that I have purchased time ago, to spotify since they don't have AC/DC, I created a playlist with my local files on the desktop app, then synced the playlist wi...
  • LSxPoweredKia
  • Casual Listener
  • 8426 Views
  • 23 replies
  • 1 likes
  • Help
    local files
    Spotify
  • 8426 Views
  • 23 replies
  • 1 likes

Fluctuating volume with android app and chromecast

If i play content from spotify to my chromecast the volume is fluctuating. What to do?

  • Casual Listener
  • If i play content from spotify to my chromecast the volume is fluctuating. What to do?
  • blueboybillybob
  • Casual Listener
  • 1364 Views
  • 2 replies
  • 1 likes
  • fluctuating volume android chromecast
  • 1364 Views
  • 2 replies
  • 1 likes

Keeps going to suggested radio instead of the next song

It's really annoying i can't play one song without it going to the radio for songs "like" the one i was listening to it automatically does that and i want it to stop asap

  • Casual Listener
  • It's really annoying i can't play one song without it going to the radio for songs "like" the one i was listening to it automatically does that and i want it to stop asap
  • Joe
  • Community Legend
  • 8619 Views
  • 10 replies
  • 1 likes
  • 8619 Views
  • 10 replies
  • 1 likes

Starting Playback on PC startes playback on mobile too

When Spotify is used last on my Android mobile device and I start it on PC, select a track and press play the music starts both on my PC and my mobile device. I haven't intentionally activated Spotify Connect. Any ideas?

  • Casual Listener
  • When Spotify is used last on my Android mobile device and I start it on PC, select a track and press play the music starts both on my PC and my mobile device.   I haven't intentionally activat...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Changing Country on a daily base

Hi,Can I change the country on a daily base with spotify? I read I need to change every time the payment condidtion for this, but what when I do this on a daily base? This is not a solution for people they live close to a border and working the count...

  • Casual Listener
  • Hi, Can I change the country on a daily base with spotify? I read I need to change every time the payment condidtion for this, but what when I do this on a daily base? This is not a solution for peo...
  • phfran
  • Casual Listener
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

Bug: "All Songs" for multi-level playlist folders only shows top-most folder.

Actual behaviour: If I have a playlist structure like so: Folder 1Folder 1.aPlaylist 1Folder 1.bPlaylist 2Playlist 3Playlist 4...If I go into "Folder 1" and press "All Songs", it will only populate the list with the songs from "Playlist 1". Expected ...

  • Casual Listener
  • Actual behaviour:   If I have a playlist structure like so:   Folder 1 Folder 1.a Playlist 1 Folder 1.b Playlist 2 Playlist 3 Playlist 4 ... If I go into "Folder 1" and ...
  • robboten
  • Regular
  • 399 Views
  • 2 replies
  • 1 likes
  • 399 Views
  • 2 replies
  • 1 likes