Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47708 Views
  • 66 replies
  • 25 likes
  • 47708 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880304 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880304 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26907 Views
  • 4 replies
  • 0 likes
  • 26907 Views
  • 4 replies
  • 0 likes

Song is currently Unavailable...

I have been successfully playing local file songs on my android for about 2 weeks, then sudddenly Spotify is saying these songs aren't available anymore...This now makes it so about half of my playlist is grayed out and unplayable.If anyone has a sol...

  • Regular
  • I have been successfully playing local file songs on my android for about 2 weeks, then sudddenly Spotify is saying these songs aren't available anymore... This now makes it so about half of my play...
  • Pimparoooo
  • Regular
  • 407 Views
  • 4 replies
  • 0 likes
  • 407 Views
  • 4 replies
  • 0 likes

problem streaming(lost connection) with chromecast audio

i have a problem with streaming audio from multiple android devices.when i play music the audio stops playing in various time playing. it don,t matter what device it is. i have reset the chromecast my wifi. i even have hardreset some android devices....

  • Newbie
  • i have a problem with streaming audio from multiple android devices. when i play music the audio stops playing in various time playing. it don,t matter what device it is. i have reset the chromecast...
  • 234 Views
  • 0 replies
  • 1 likes
  • 234 Views
  • 0 replies
  • 1 likes

App issue

For about a week now, my app has been working like complete garbage. Pages won't load, ui is buggy and unresponsive, and app will crash after playing a few songs. I have reset my phone (Xperia Z5) multiple times as well as removed and reinstalled the...

  • Newbie
  • For about a week now, my app has been working like complete garbage. Pages won't load, ui is buggy and unresponsive, and app will crash after playing a few songs. I have reset my phone (Xperia Z5) mu...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

artist list dissapeared

I opened the app and I go to artists because I like to save everything they have and skip through as I listen. I opened it and it has about 9 out of IDK 50 or so artists so I have to slide through the songs just to find what I want to listen too. Thi...

  • Newbie
  • I opened the app and I go to artists because I like to save everything they have and skip through as I listen. I opened it and it has about 9 out of IDK 50 or so artists so I have to slide through th...
  • 225 Views
  • 0 replies
  • 1 likes
  • 225 Views
  • 0 replies
  • 1 likes

Spotify always pauses the music after a second

Spotify keeps pausing my music when I try to play it, it will start playing for like a second and then it pauses. Any help please, I've already deleted cache and reinstalled and nothing worked!

  • Casual Listener
  • Spotify keeps pausing my music when I try to play it, it will start playing for like a second and then it pauses. Any help please, I've already deleted cache and reinstalled and nothing worked!
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

music dosent play on note 5 (this app is **bleep**)

wont play music at all on note fiveonly on radio uninstalled did a clean install still doest workthis app is **bleep**!!!

  • Newbie
  • wont play music at all on note fiveonly on radio uninstalled did a clean install still doest work this app is **bleep**!!!
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Spotify se consume mis datos moviles

Qué tal, buen día a todos. Tengo una duda con el servicio de Spotify.Usaba dos celulares, la empresa donde trabajo me dio uno y del otro pagaba la cuenta, solamente. En los dos tenía Spotify, pero uno era de una gama muy baja y no era compatible ni s...

  • Newbie
  • Qué tal, buen día a todos. Tengo una duda con el servicio de Spotify. Usaba dos celulares, la empresa donde trabajo me dio uno y del otro pagaba la cuenta, solamente. En los dos tenía Spotify, pero ...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Cant play favorited songs from artists

With this new update, when I select an artist from my library (now called 'me') it brings me to the artist's page instead of just the songs I have favorited from them. Is it supposed to be like this now?

  • Newbie
  • With this new update, when I select an artist from my library (now called 'me') it brings me to the artist's page instead of just the songs I have favorited from them. Is it supposed to be like this ...
  • Joe
  • Community Legend
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Ya no soy premium antes de 1 mes ayuda!

Pague él 23 de noviembre la,promoción de $9 pesos por 3 mesesy hoy me dice que ya,no soy premiun. Que puedo hacer? Gracias

  • Newbie
  • Pague él 23 de noviembre la,promoción de $9 pesos por 3 mesesy hoy me dice que ya,no soy premiun. Que puedo hacer? Gracias
  • Humberto96
  • Newbie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Viejo Marihuano

¿Por qué ya no puedo escuchar este disco sí ya lo tenia descargado desde que salio?

  • Newbie
  • ¿Por qué ya no puedo escuchar este disco sí ya lo tenia descargado desde que salio?
  • itu_
  • Community Legend
  • 1641 Views
  • 11 replies
  • 5 likes
  • 1641 Views
  • 11 replies
  • 5 likes

Problem

I dont know whats happening my 'my library's button has been replaces by this 'me' button and i cant find my library. Whats happening pls help me

  • Newbie
  • I dont know whats happening my 'my library's button has been replaces by this 'me' button and i cant find my library. Whats happening pls help me
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Unstable

I bought a new phone because my Samsung S5 was having problems with the latest updates on Spotify. Now I have a 700$ phone, but Spotify still is rubbish. Do I get a refund or will you fix the problems? I have a Sony xperia xz, running Android 6.1I'm ...

  • Newbie
  • I bought a new phone because my Samsung S5 was having problems with the latest updates on Spotify. Now I have a 700$ phone, but Spotify still is rubbish. Do I get a refund or will you fix the problem...
  • feelikeastrangr
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Playing song that isn't in the playlist

My spotify is playing songs that aren't in the playlist. This happens to every playlist I play

  • Casual Listener
  • My spotify is playing songs that aren't in the playlist. This happens to every playlist I play
  • Joe
  • Community Legend
  • 285 Views
  • 4 replies
  • 0 likes
  • 285 Views
  • 4 replies
  • 0 likes

Spotify app unresponsive

Hi all,Why does my spotify app lags or becomes unresponsive whenever I play music? This always happens when a track ends and goes on to the next track or I skip onto the next track. It still continues playing track after track. During this time I can...

  • Newbie
  • Hi all, Why does my spotify app lags or becomes unresponsive whenever I play music? This always happens when a track ends and goes on to the next track or I skip onto the next track. It still contin...
  • ErickRGuetta
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Can't update Spotify

Because of education I started living in another country but the problem is I in Croatia Spotify is not available in the Google Play and because of that I can't manage to update Spotify almost for 3 months. It crashes constantly. Is there any solutio...

  • Casual Listener
  • Because of education I started living in another country but the problem is I in Croatia Spotify is not available in the Google  Play and because of that I can't manage to update Spotify almost ...
  • BauerTR
  • Casual Listener
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Spotify don't let me chose where to store data

My phone is a BLU Life Pure XL, aka Gionee E7, Android 4.4 KitKat, 32GB internal memory without SD Card slot, Spotify version 6.9.0.1212 armV7.The problem is that my phone memory is divided into two parts as the pics show and the Spotify app don't le...

  • Casual Listener
  • My phone is a BLU Life Pure XL, aka Gionee E7, Android 4.4 KitKat, 32GB internal memory without SD Card slot, Spotify version 6.9.0.1212 armV7. The problem is that my phone memory is divided into ...
  • Hugomattar
  • Casual Listener
  • 680 Views
  • 5 replies
  • 0 likes
  • 680 Views
  • 5 replies
  • 0 likes

Solved!! Can't search in my own playlist

I have a problem with just searching in my own playlist, whenever I search for an song, it is always searching in all Spotify's songs, and not just in my playlist. And I would love to be able to search only in my playlist. And then I also want hear a...

  • Casual Listener
  • I have a problem with just searching in my own playlist, whenever I search for an song, it is always searching in all Spotify's songs, and not just in my playlist. And I would love to be able to sear...
  • timmyjy
  • Newbie
  • 33811 Views
  • 22 replies
  • 4 likes
  • 33811 Views
  • 22 replies
  • 4 likes

3 Monate für 99 cent mit paysafe. (Fail)

Ich wollte 3 Monate premium für 99cent kaufen und musste 9,99 im Voraus zahlen. Habe allerdings nur einen bekommen bitte Aufklärung. E-Mail: maximpross88@gmail.com

  • Newbie
  • Ich wollte 3 Monate premium für 99cent kaufen und musste 9,99 im Voraus zahlen. Habe allerdings nur einen bekommen bitte Aufklärung. E-Mail: maximpross88@gmail.com
  • Nico
  • Community Legend
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Playlist custom sort

HiIs there some way to custom sort the list of playlists? Right now it seems they sort by most recently created. However I have frequently played playlists that are down at the bottom of the list and I need to scroll all the way down to get to them. ...

  • Music Fan
  • Hi Is there some way to custom sort the list of playlists? Right now it seems they sort by most recently created. However I have frequently played playlists that are down at the bottom of the list a...
  • davegball
  • Music Fan
  • 1862 Views
  • 2 replies
  • 0 likes
  • 1862 Views
  • 2 replies
  • 0 likes