Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47879 Views
  • 66 replies
  • 25 likes
  • 47879 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880428 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880428 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26932 Views
  • 4 replies
  • 0 likes
  • 26932 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify media player showing incorrect/ pervious track cover art.

Cover art doesn't sync with ongoing track and often displays cover art of perviously played track, sometimes it works fine but suddenly that bug kicks in. My device is running on latest Android 13 update with latest Google Security March patch. This ...

  • Casual Listener
  • Cover art doesn't sync with ongoing track and often displays cover art of perviously played track, sometimes it works fine but suddenly that bug kicks in. My device is running on latest Android 13 up...
  • Alex
  • Spotify Legend
  • 276 Views
  • 4 replies
  • 0 likes
  • 276 Views
  • 4 replies
  • 0 likes

Démarrage en pleine nuit de l'application

L'application s'allume toute seule en pleine nuit

  • Visitor
  • L'application s'allume toute seule en pleine nuit
  • Bittencourt
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abo ausversehe gekündigt

28.03.2023 ausversehen gekündigt angemeldet mit ********@*********Bitte rückgängig machen

  • Newbie
  • 28.03.2023 ausversehen gekündigt angemeldet mit ********@********* Bitte rückgängig machen
  • Lyubka
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto Search Album by Artist

PlanPremiumCountryUSA DeviceSamsung Galaxy 8Operating SystemAndroid Auto I'd love to select an artist by alphabetical search, then see a list of albums by that artist..... able to select and then play the album (better yet, even select a song from sa...

  • Newbie
  • Plan Premium Country USA   Device Samsung Galaxy 8 Operating System Android Auto   I'd love to select an artist by alphabetical search, then see a list of albums by that artist......
  • TomMurray_
  • Newbie
  • 1106 Views
  • 3 replies
  • 14 likes
  • 1106 Views
  • 3 replies
  • 14 likes

Superuser Contribution no puedo escuchar canciones en el modo offline

al poner el modo offline aún teniendo descargada la música no me deja reproducirla, aparece una etiqueta que dice "esta canción no está disponible" cuando intento reproducir cualquier canción

  • Casual Listener
  • al poner el modo offline aún teniendo descargada la música no me deja reproducirla, aparece una etiqueta que dice "esta canción no está disponible" cuando intento reproducir cualquier canción
  • Dian
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't install Spotify on Google Pixel 7pro (device isn't compatible)

Plan: PremiumCountry: USADevice: Google Pixel 7 pro (256Gb)Operating System: Android ver 13 My Question or Issue:Spotify can't be installed on my new phone. When I am trying to download Spotify from Google Play Store I am getting an error message: ''...

  • Newbie
  • Plan: Premium Country: USA Device: Google Pixel 7 pro (256Gb) Operating System: Android ver 13  My Question or Issue: Spotify can't be installed on my new phone. When I am ...
  • Eni
  • Moderator
  • 4910 Views
  • 1 replies
  • 2 likes
  • device isn't compatible
    Google Pixel
    google pixel 7 pro
  • 4910 Views
  • 1 replies
  • 2 likes

I need servers IPs

I have a mikrotik router and I need spotify IPs to add them to the address list, pls help me

  • Visitor
  • I have a mikrotik router and I need spotify IPs to add them to the address list, pls help me
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hallo,ich habe ein neues Handy u. neue Nummer u kann mich nicht anmelden.

Ich habe ein neues Handy und meine Nummer gewechselt. Jetzt habe ich auf dem neuen Handy kein Premium mehr. Ich hab es mit alles Mailadressen versucht,aber es hat nicht funktioniert. Ich musste mich zuletzt vor Jahren dort anmelden und habe wahrschei...

  • Visitor
  • Ich habe ein neues Handy und meine Nummer gewechselt. Jetzt habe ich auf dem neuen Handy kein Premium mehr. Ich hab es mit alles Mailadressen versucht,aber es hat nicht funktioniert. Ich musste mich ...
  • MihailY
  • Moderator
  • 1777 Views
  • 1 replies
  • 0 likes
  • 1777 Views
  • 1 replies
  • 0 likes

Spotify suddenly pauses and skips songs, does it for no apparent reason

it pauses at the first second but doesn't show it, it just goes to zero and I have to restart the song, it skips songs halfway through

  • Newbie
  • it pauses at the first second but doesn't show it, it just goes to zero and I have to restart the song, it skips songs halfway through
  • Prague
  • Spotify Star
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stops after every track.

PlanPremiumCountryUKDeviceSamsung A20FEOperating System Android My Question or IssueFor a period of time every day Spotify stops after every track. I have to keep pressing play. Sometimes it lasts hours, sometimes just half an hour. It's a pain. I've...

  • Music Fan
  • Plan Premium Country UK Device Samsung A20FE Operating System  Android   My Question or Issue For a period of time every day Spotify stops after every track. I have to keep pressi...
  • Keiron213
  • Music Fan
  • 1033 Views
  • 15 replies
  • 0 likes
  • 1033 Views
  • 15 replies
  • 0 likes

Superuser Contribution Android Car Radio - installed app gives poor quality sound

PlanPremium DuoCountryUKDevice2din 7inch car radio Operating SystemAndroid My Question or Issue Hello people, I am using Spotify through Bluetooth to my (Android) car radio and the sound quality is very good! The problem is, to change album or playli...

  • Regular
  •   Plan Premium Duo Country UK Device 2din 7inch car radio  Operating System Android   My Question or Issue  Hello people,   I am using Spotify through Blueto...
  • Itsme_dorothee
  • Casual Listener
  • 3246 Views
  • 12 replies
  • 0 likes
  • 3246 Views
  • 12 replies
  • 0 likes

Music changes to things I never listen to

PlanPremiumCountryUSA DevicePixelOperating SystemAndroid 13This is new. There are two issues. One is that the app stops playing whatever I have playing at the moment. There is no pattern to this behavior. It's playing and then it stops. The other and...

  • Visitor
  • Plan Premium Country USA  Device Pixel Operating System Android 13 This is new. There are two issues. One is that the app stops playing whatever I have playing at the moment. There is no...
  • user-removed
  • Not applicable
  • 433 Views
  • 4 replies
  • 1 likes
  • Android
  • 433 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution daily mixes showing up with only shuffle play

PlanFreeCountry U.S.A. DeviceSamsung s7 My Question or Issue i listen to the daily mixes a lot, and recently four out of six have been showing up with no option to play individual songs, only shuffle play. ive tried to fix it within the playlist. ive...

  • Casual Listener
  •   Plan Free Country  U.S.A.   Device Samsung s7   My Question or Issue  i listen to the daily mixes a lot, and recently four out of six have been showing up with no...
  • willk2
  • Newbie
  • 24056 Views
  • 15 replies
  • 6 likes
  • 24056 Views
  • 15 replies
  • 6 likes

Solved!!Superuser Contribution Spotify no longer playing sound through Android Auto

PlanPremiumCountryUKDeviceSamsung Galaxy A51Operating SystemAndroid 11 One UI 3.1 My Question or IIssue Spotify no longer plays sound when plugged in via USB and used through Android Auto. The song plays, the track is counting through but there's no ...

  • Music Fan
  • Plan Premium Country UK Device Samsung Galaxy A51 Operating System Android 11   One UI 3.1   My Question or IIssue   Spotify no longer plays sound when plugged in via USB ...
  • ciaranj
  • Casual Listener
  • 14305 Views
  • 22 replies
  • 0 likes
  • 14305 Views
  • 22 replies
  • 0 likes

Superuser Contribution notification language is different than on phone/app

when I get a notification on my phone from spotify, the little text/message/listen to etc. below the song/podcast notification shows a different language than set in the spotify app, spotify browser and my mobile phone. The notification language show...

  • Visitor
  • when I get a notification on my phone from spotify, the little text/message/listen to etc. below the song/podcast notification shows a different language than set in the spotify app, spotify browser ...
  • Dian
  • Spotify Legend
  • 735 Views
  • 1 replies
  • 0 likes
  • 735 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please make it possible to remove widget on Android 11

Please make it an option to remove widget from screen. Even if you go to widgets and switch it off, or turn off all notifications from Spotify, it's still there. Many people have complained about this, please do something about it.

  • Visitor
  • Please make it an option to remove widget from screen. Even if you go to widgets and switch it off, or turn off all notifications from Spotify, it's still there. Many people have complained about thi...
  • Eni
  • Moderator
  • 578 Views
  • 4 replies
  • 1 likes
  • 578 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Can't disable shuffle play in Daily Mix

PlanPremiumCountryPolandDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueGo to "Liked songs" section, click "shuffle & play", now go to any "Daily Mix" and play it - songs will play in random order and you can't disable it unle...

  • Casual Listener
  • Plan Premium Country Poland Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue Go to "Liked songs" section, click "shuffle & play", now go to any "Daily ...
  • j-MIND
  • Casual Listener
  • 5849 Views
  • 7 replies
  • 1 likes
  • 5849 Views
  • 7 replies
  • 1 likes

Solved!! Daily Mix always plays in shuffle mode

PlanPremiumCountryUSADeviceSamsung Note 10Operating SystemAndroid 9 (Pie)Spotify version: 8.5.32.889 My Question or IssueLately, my Daily Mixes will only seem to play in shuffle mode. That is, they do not play in the order seen on the Daily Mix list....

  • Music Fan
  • Plan Premium Country USA Device Samsung Note 10 Operating System Android 9 (Pie) Spotify version: 8.5.32.889   My Question or Issue Lately, my Daily Mixes will only seem to  play...
  • j-MIND
  • Casual Listener
  • 7889 Views
  • 4 replies
  • 0 likes
  • 7889 Views
  • 4 replies
  • 0 likes