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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42817 Views
  • 66 replies
  • 25 likes
  • 42817 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878187 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878187 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26419 Views
  • 4 replies
  • 0 likes
  • 26419 Views
  • 4 replies
  • 0 likes

Random and strange songs/bands/albums in Top Recomendations

Hello, I dont know why but for few days in my top recommendations tab i have strange german/netherlands disco/hip-hop or eletronic music. There are no suggestions that actually make any sense, recommended stuff is completely not something I listen to...

  • Newbie
  • Hello, I dont know why but for few days in my top recommendations tab i have strange german/netherlands  disco/hip-hop or eletronic music. There are no suggestions  that actually ...
  • Heflash
  • Casual Listener
  • 488 Views
  • 2 replies
  • 2 likes
  • 488 Views
  • 2 replies
  • 2 likes

Superuser Contribution Un-hiding songs

PlanFreeCountryUKDeviceHauawi P20Operating SystemAndroid My Question or IssueI am unable to un-hide a song that I hid accidentally on a playlist. I have gone into settings, pressed "show unplayable songs" gone to the song into the playlist and then c...

  • Visitor
  • Plan Free Country UK Device Hauawi P20 Operating System Android   My Question or Issue I am unable to un-hide a song that I hid accidentally on a playlist. I have gone into settings, p...
  • CarlosE
  • Moderator
  • 506 Views
  • 3 replies
  • 0 likes
  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't play video podcasts if i have VPN turned on

PlanPremiumCountryHungaryDeviceOnePlus NordOperating SystemAndroid 11, Windows 10 My Question or IssueEverything else works fine with VPN on, but if I want to play a podcast that has a video, it says "We're not able to play this video in your current...

  • Visitor
  • Plan Premium Country Hungary Device OnePlus Nord Operating System Android 11, Windows 10   My Question or Issue Everything else works fine with VPN on, but if I want to play a podcast ...
  • Novy
  • Moderator
  • 965 Views
  • 4 replies
  • 0 likes
  • VPN Issues
  • 965 Views
  • 4 replies
  • 0 likes

Superuser Contribution July 2020 - Android App very slow to load search results, and album info - unusable

Premium familyOnePlus 5T, Android 9Australia For the past week or so, the Android app has been very slow - unusable. It takes forever to search and forever to show details of an album (album art, song list). I have cleared cache from within the app, ...

  • Regular
  • Premium family OnePlus 5T, Android 9 Australia   For the past week or so, the Android app has been very slow - unusable. It takes forever to search and forever to show details of an album (a...
  • inderpreets90
  • Casual Listener
  • 6611 Views
  • 16 replies
  • 8 likes
  • Android
    slow
  • 6611 Views
  • 16 replies
  • 8 likes

Solved!!Superuser Contribution Today's Top Hits

PlanPremiumCountryPhilippinesDeviceJ7 PrimeOperating SystemAndroid 6.0 My Question or IssueI just wanted to know why every time I try to open this mew playlist in Spotify called Today's Top Hits, my Spotify would crash, show the error message below a...

  • Music Fan
  • Plan Premium Country Philippines Device J7 Prime Operating System Android 6.0   My Question or Issue I just wanted to know why every time I try to open this mew playlist in Spotify cal...
  • Ver
  • Spotify Legend
  • 1133 Views
  • 10 replies
  • 0 likes
  • 1133 Views
  • 10 replies
  • 0 likes

Superuser Contribution Multiple Notifications That don't dissapear

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueHi, over the last 2weeks I've had an issue where multiple notifications appear while I listen to music. I haven't figured out why this happens but there ar...

  • Visitor
  • Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android   My Question or Issue Hi, over the last 2weeks I've had an issue where multiple notifications appear ...
  • Novy
  • Moderator
  • 819 Views
  • 1 replies
  • 0 likes
  • 819 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Players In Notifications (still no fix)

PlanPremiumCountryUSADeviceSamsung Galaxy S20 UltraOperating SystemAndroid 11My Question or IssueFor the longest time now in my notifications tray it shows two spotify players. This is super frustrating as every fix I have tried has not worked. I hav...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S20 Ultra Operating System Android 11 My Question or Issue For the longest time now in my notifications tray it shows two spotify players. This...
  • CarlosE
  • Moderator
  • 1262 Views
  • 1 replies
  • 3 likes
  • 1262 Views
  • 1 replies
  • 3 likes

Superuser Contribution 30 Minute ad-free music not working

PlanFreeCountry DeviceMi Note 7Operating SystemAndroid I've noticed that the 30-minute ad-free listening feature is not working, at least on my device. I sit through the whole ad, I don't mute or switch apps when the ad plays. But as soon as one song...

  • Casual Listener
  • Plan Free Country   Device Mi Note 7 Operating System Android   I've noticed that the 30-minute ad-free listening feature is not working, at least on my device. I sit through the w...
  • Novy
  • Moderator
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot create link between Google Alarm Clock / SpotOn and Spotify - swinger animation

PlanPremiumCountryFranceDeviceSamsung Galaxy 8Operating SystemLast available Android version My Question or IssueHello, I have an Android issue when trying to use Spotify via Google Alarm Clock to wake up. Issue : when clicking on the Spotify button ...

  • Visitor
  •   Plan Premium Country France Device Samsung Galaxy 8 Operating System Last available Android version   My Question or Issue Hello,    I have an Android issue when tr...
  • Mihail
  • Spotify Legend
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lock screen not working when using "Ok, Google"

PlanPremiumCountryBrazilDeviceGalaxy s21Operating SystemAndroid 11 My Question or IssueSo, I've been having this issue where sometimes the music controls widget on lock screen won't work. Can't play/pause, skip or go back, and when that happens, even...

  • Music Fan
  • Plan Premium Country Brazil Device Galaxy s21 Operating System Android 11   My Question or Issue So, I've been having this issue where sometimes the music controls widget on lock scree...
  • MichalZiemak
  • Newbie
  • 2390 Views
  • 20 replies
  • 0 likes
  • 2390 Views
  • 20 replies
  • 0 likes

Superuser Contribution Can someone please help me identify this and make it stop? Please.

PlanPremiumCountryUSADeviceSamsung Galaxy Note+Operating SystemAndroid 11, all updates My Question or IssueSince this most recent updates, this "widget" is running all the time. I can't seem to shut this specifically off without shutting off other th...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy Note+ Operating System Android 11, all updates   My Question or Issue Since this most recent updates, this "widget" is running all th...
  • CarlosE
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong album covers in 'album' view and playlists

PlanPremiumCountryNetherlandsDeviceShanling M3X / LG V30Operating SystemAndroid 7.1.1 / Android 9.0 My Question or IssueI've been plagued by issues these past couples of weeks on Spotify and I found another one today. Whenever I'm in my album view on...

  • Newbie
  • Plan Premium Country Netherlands Device Shanling M3X / LG V30 Operating System Android 7.1.1 / Android 9.0   My Question or Issue I've been plagued by issues these past couples of week...
  • CarlosE
  • Moderator
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Dislike button and making playlists

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating System(Android My Question or IssueI pay for premium but it's not the same as it was before. Now I can't dislike songs. I can't add whole albums or artists to playlists without adding every indi...

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy 8 Operating System (Android   My Question or Issue I pay for premium but it's not the same as it was before. Now I can't dislike songs...
  • xforge
  • Visitor
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Downlaod local files on a second mobile phone

PlanPremiumOperating SystemAndroid & Windows 10 My Question or IssueI'm going on a vacation with some friends and we got a collaborative playlist going. There are some sounds that I have locally and added to the playlist through my desktop, then went...

  • Casual Listener
  • Plan Premium Operating System Android & Windows 10   My Question or Issue I'm going on a vacation with some friends and we got a collaborative playlist going. There are some sound...
  • DoruSonic
  • Casual Listener
  • 569 Views
  • 2 replies
  • 0 likes
  • 569 Views
  • 2 replies
  • 0 likes

Superuser Contribution Radio Voting Options Missing

PlanPremium DevicePixel Operating SystemAndroid My Question or IssueRadio voting options have disappeared so the radio functions as a playlist now. The thumbs up and down buttons are not there on mobile or the desktop app. The radio voting functional...

  • Casual Listener
  • Plan Premium   Device Pixel   Operating System Android   My Question or Issue Radio voting options have disappeared so the radio functions as a playlist now. The thumbs up an...
  • Mihail
  • Spotify Legend
  • 2576 Views
  • 10 replies
  • 8 likes
  • Android
    Radio
  • 2576 Views
  • 10 replies
  • 8 likes

Solved!!Superuser Contribution Playing On Phone Will Turn On Remote Wi-fi Device

PlanPremiumCountryTaiwanDeviceSamsung Galaxy 20Operating SystemAndroid 11 My Question or IssueRecently I found that when I hit play button on my mobile Spotify app, my paired Wi-fi soundbar will automatically turn on.I checked my Spotify setting and ...

  • Casual Listener
  • Plan Premium Country Taiwan Device Samsung Galaxy 20 Operating System Android 11   My Question or Issue Recently I found that when I hit play button on my mobile Spotify app, my paired...
  • Jeremy
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two

PlanPremiumCountryUSADeviceSamsung S20 Ultra 5GOperating SystemAndroid 11 My Question or IssueI have two different song notifications, the first one is the song I'm currently listening to, and the second is a song I was listening to a long time ago. ...

  • Visitor
  • Plan Premium Country USA Device Samsung S20 Ultra 5G Operating System Android 11   My Question or Issue I have two different song notifications, the first one is the song I'm currently...
  • Eni
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album art / active song does not update while connected to Galaxy Watch Active 2

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9/Galaxy Watch Active 2Operating SystemAndroid 10 / Tizen My Question or IssueWhile connected to Active 2 Watch, both in standalone and remote mode the album/active song screen does not update on phone. Bu...

  • Visitor
  •   Plan Premium Country Norway Device Samsung Galaxy 9/Galaxy Watch Active 2 Operating System Android 10 / Tizen   My Question or Issue While connected to Active 2 Watch, both in ...
  • Eni
  • Moderator
  • 3318 Views
  • 7 replies
  • 2 likes
  • bluetooth
    Samsung
    smartwatch
  • 3318 Views
  • 7 replies
  • 2 likes

Superuser Contribution My Liked Playlist keeps redownloading every time I open the app

PlanPremiumCountryIndiaDeviceSamsung Galaxy A30Operating System Android 11 My Question or IssueMy song keeps redownloading every time I open the the app. what can be the possible use of subscribing to premium if my songs aren't already downloaded? So...

  • Casual Listener
  •   Plan Premium Country India Device Samsung Galaxy A30 Operating System  Android 11   My Question or Issue My song keeps redownloading every time I open the the app. what ca...
  • Ver
  • Spotify Legend
  • 669 Views
  • 7 replies
  • 0 likes
  • 669 Views
  • 7 replies
  • 0 likes

Superuser Contribution One tile per home screen category

PlanPremiumCountry DevicePixel 3 Operating SystemAndroid My Question or IssueWhy after recent update can't I see more than one playlist tile per home screen heading without the ability to scroll horizontally to others?

  • Casual Listener
  • Plan Premium Country   Device Pixel 3  Operating System Android    My Question or Issue Why after recent update can't I see more than one playlist tile per home screen h...
  • mbC
  • Casual Listener
  • 476 Views
  • 4 replies
  • 0 likes
  • 476 Views
  • 4 replies
  • 0 likes