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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42769 Views
  • 66 replies
  • 25 likes
  • 42769 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878168 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878168 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26411 Views
  • 4 replies
  • 0 likes
  • 26411 Views
  • 4 replies
  • 0 likes

[Android] Can't add an album/EP to queue/playlist.

Hello, I installed Spofity recently, so I'm not premium yet, maybe that's why I can't do it? But I can't add any album to a playlist or to queue. I've searched for this on other topics and they tell me to reinstall the app, which I did (I also did a ...

  • Visitor
  • Hello, I installed Spofity recently, so I'm not premium yet, maybe that's why I can't do it? But I can't add any album to a playlist or to queue. I've searched for this on other topics and they tell ...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Spotify Downloaded songs

My android phone needs repair and factory reset. Just connected to laptop via USB. went to phone folder. Internalsharedstorage\Android\data\com.spotify.music\files\spotifycache\Storage Here all files were stored under various folders as FILE type. Co...

  • Visitor
  • My android  phone needs repair and factory reset. Just connected to laptop via USB.    went to phone folder.  Internalsharedstorage\Android\data\com.spotify.music\files\spotify...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Superuser Contribution song art/ time won't change

I use premium, a family plan. I use an Samsung A51 5G and I live in USand something that keeps happening is I play a song then close out of the app. When I come back the art song title nothing changes but the audio. This is very petty when the time s...

  • Visitor
  • I use premium, a family plan. I use an Samsung A51 5G and I live in US and something that keeps happening is I play a song then close out of the app. When I come back the art song title nothing chan...
  • Jeremy
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium - Keep Getting Dismissable Notifications

PlanPremiumCountryUSDeviceHTCOperating SystemAndroid My Question or IssueThe whole point of premium is I'm not bothered with ads. On my android Spotify application I keep getting dismissable notifications regarding podcasts I've never heard of and am...

  • Casual Listener
  • Plan Premium Country US Device HTC Operating System Android   My Question or Issue The whole point of premium is I'm not bothered with ads. On my android Spotify application I keep get...
  • Jahnzilla
  • Roadie
  • 752 Views
  • 2 replies
  • 1 likes
  • 752 Views
  • 2 replies
  • 1 likes

Superuser Contribution Sorting of songs changing in offline mode

DeviceHuawai PRA-LX1Operating SystemAndroid 8.0.0Spotify App8.5.94.839 My Question or Issue Hello, if I change from online to offline the sorting of the songs is changing to a wrong order. This happens here https://open.spotify.com/album/43ueKn4i2UyB...

  • Casual Listener
  • Device Huawai PRA-LX1 Operating System Android 8.0.0 Spotify App 8.5.94.839   My Question or Issue   Hello,   if I change from online to offline the sorting of the songs is ...
  • Alex
  • Spotify Legend
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

Superuser Contribution Notifications not appearing

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or IssueFor some reason I no longer get any push notifications from Spotify. A couple years ago I remember getting updates about new songs from artists I fo...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy 7 Operating System Android Oreo   My Question or Issue For some reason I no longer get any push notifications from Spotify.&nbs...
  • Ivan
  • Spotify Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bug - Podcast progress bar in notification area only updates at default speed

PlanFreeCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueThere's a constant updating notification from Spotify that appears in the notification area that you get from swiping down from the top of the screen. It shows the p...

  • Newbie
  • Plan Free Country USA Device Samsung Galaxy S9 Operating System Android   My Question or Issue There's a constant updating notification from Spotify that appears in the notification ar...
  • Ivan
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution title not playing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.using Spotify free on android when i select a title it only plays 20 secs the switches to another title. I have tri...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc. using Spotify free on android when i s...
  • Ivan
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify podcast freezes when opened while ad is playing

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9 & New Samsung Galaxy Note S20 Ultra 5gOperating SystemAndroid 11 My Question or IssueI'm currently experiencing issues in which Spotify freezes specifically when listening to Podcasts. It app...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy Note 9 & New Samsung Galaxy Note S20 Ultra 5g Operating System Android 11   My Question or Issue I'm currently experiencing...
  • Ivan
  • Spotify Legend
  • 512 Views
  • 3 replies
  • 0 likes
  • 512 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cant like songs

PlanPremiumCountry DeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant like songs. I've used the heart in the app, the heart in notification bar and selecting more and then the word like. Ive unins...

  • Visitor
  • Plan Premium Country   Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cant like songs. I've used the heart in the a...
  • Jeremy
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

[Android][Your Library] No puedo ver la letra de las canciones

Anteriormente tenía habilitado poder ver las letras de las canciones mientras se reproducían pero de un día a otro se quitó. He probado cerrar sesión en iniciar, incluso crear otra cuenta pero sigue ese problema. Todo comenzó en la actualización cuan...

  • Newbie
  • Anteriormente tenía habilitado poder ver las letras de las canciones mientras se reproducían pero de un día a otro se quitó. He probado cerrar sesión en iniciar, incluso crear otra cuenta pero sigue ...
  • 286 Views
  • 0 replies
  • 0 likes
  • Android
    Your Library
  • 286 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify will not play or connect on any of my android devices

PlanPremiumCountryUSADeviceiPhone 12, NVIDIA Shield Pro, Google Home Mini, Nest Hub Max, Vizio P-SeriesOperating SystemiOS 14.3, Shield android TV SW version 8.2.1 My Question or IssueSpotify only works on my laptop and iPhone. This started randomly ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 12, NVIDIA Shield Pro, Google Home Mini, Nest Hub Max, Vizio P-Series Operating System iOS 14.3, Shield android TV SW version 8.2.1   My Question ...
  • CarlosE
  • Moderator
  • 1267 Views
  • 5 replies
  • 0 likes
  • 1267 Views
  • 5 replies
  • 0 likes

Superuser Contribution Android clock doesn't show recently played correctly

PlanPremiumCountryGermanyDeviceGoogle Pixel 3Operating SystemAndroid 11 latest build My Question or IssueSince a few months the spotify integration for the android alarm clock doesn't show my recently played correctly. The desktop app and the android...

  • Casual Listener
  • ...how up in recently played. So trying to fix the latter i reinstalled the spotify app and the clock while removing the caches of both apps. Now my old selection is gone and i am stuck with "build in"/public...
  • Alex
  • Spotify Legend
  • 794 Views
  • 4 replies
  • 0 likes
  • 794 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't play local files

PlanPremiumCountryUSADeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueI can't play local files through Spotify. They play just fine using other players, and I followed the instructions on how to play local files on my phone by addi...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S20 Operating System Android   My Question or Issue I can't play local files through Spotify. They play just fine using other players, an...
  • nogoshekwinski
  • Casual Listener
  • 493 Views
  • 4 replies
  • 0 likes
  • 493 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playing muic alone

PlanPremiumCountry Device(Motorola g5s)Operating System(Android.) My Question or IssueSpotify palying and changing musics alone

  • Newbie
  • Plan Premium Country   Device (Motorola g5s) Operating System (Android.)   My Question or Issue Spotify palying and changing musics alone
  • Ver
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't want video podcasts --- stupid idea !

jumped on this app which I never used because of JRE podcast (which was kind of the point for them to bring him in ) but it is clearly not designed for podcasts ! Why would you make me download a video for a podcast I want to listen to ONLY. it is ea...

  • Casual Listener
  • jumped on this app which I never used because of JRE podcast (which was kind of the point for them to bring him in ) but it is clearly not designed for podcasts ! Why would you make me download a vid...
  • Ivan
  • Spotify Legend
  • 550 Views
  • 1 replies
  • 0 likes
  • AudioOnly
    bug
    FIX YOUR PODCASTS
    JRE
    NoVideo
    podcast
  • 550 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in using old android versions

We are subscribed in a family premium package. Phones like my Nokia 2 that has android 9 and my brother's Mi 10T that has android 10 log into our accounts with ease. However, older phones with older android versions like my oppo f5 youth which has an...

  • Visitor
  • We are subscribed in a family premium package. Phones like my Nokia 2 that has android 9 and my brother's Mi 10T that has android 10 log into our accounts with ease. However, older phones with older ...
  • Eni
  • Moderator
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google assistant

PlanPremium StudentCountryUKDeviceSamsung A70Operating SystemLatest My Question or Issue if I ask google assistant to play a specific track by title the response is that you need a premium account to do that, but I have a premium account. But if I th...

  • Regular
  •   Plan Premium Student Country UK Device Samsung A70 Operating System Latest   My Question or Issue   if I ask google assistant to play a specific track by title the respon...
  • alistairgore
  • Regular
  • 1659 Views
  • 14 replies
  • 0 likes
  • 1659 Views
  • 14 replies
  • 0 likes

Superuser Contribution Spotify freezes when playing video podcasts

PlanPremiumCountryFinlandDeviceOnePlus NordOperating System LineageOS 17.1 My Question or IssueHey, my spotify freezes when playing any video podcasts. If i start one of them the app will just freeze until reinstalled. Has anyone run into this issue ...

  • Newbie
  • Plan Premium Country Finland Device OnePlus Nord Operating System  LineageOS 17.1   My Question or Issue Hey,   my spotify freezes when playing any video podcasts. If i sta...
  • CarlosE
  • Moderator
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Superuser Contribution some local files stopped working

PlanPremiumCountryCanadaDeviceSamsung Galaxy s20+ My Question or Issueok so i have this one local file that used to be completely fine but now on my phone it is greyed out. i can only play it if i directly tap on it in a playlist. my phone basically ...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy s20+   My Question or Issue ok so i have this one local file that used to be completely fine but now on my phone it is greyed out. i can...
  • Novy
  • Moderator
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes