Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 61785 Views
  • 68 replies
  • 26 likes
  • 61785 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28488 Views
  • 5 replies
  • 0 likes
  • 28488 Views
  • 5 replies
  • 0 likes

[Android][Browse] Why is the search function not working

The search function on Spotify for my app is currently not working. It takes me out of the app anytime I try to search. It has been happening for the past 24 hours

  • Visitor
  • The search function on Spotify for my app is currently not working. It takes me out of the app anytime I try to search. It has been happening for the past 24 hours 
  • 296 Views
  • 0 replies
  • 0 likes
  • Android
    Browse
  • 296 Views
  • 0 replies
  • 0 likes

nao consigo ouvir músicas no Spotify

estou enfrentando o mesmo problema que aconteceu em minha antiga conta: não conseguir ouvir músicas.minhas músicas curtidas não aparecem e minhas outras playlist também não. meu perfil aparece com um nome estranho com números e letras. simplesmente n...

Screenshot_20210203-164200.png Screenshot_20210203-164207.png
  • Visitor
  • estou enfrentando o mesmo problema que aconteceu em minha antiga conta: não conseguir ouvir músicas. minhas músicas curtidas não aparecem e  minhas outras playlist também não. meu perfil aparec...
  • Bittencourt
  • Spotify Star
  • 1322 Views
  • 1 replies
  • 0 likes
  • 1322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android battery drain

PlanPremiumCountrySwedenDeviceAsus Zenfone 6Operating SystemAndroid 11 My Question or IssueSpotify battery consumption is really abnormal. It's been like this forever on multiple phones and Android versions. I have reinstalled multiple times. My norm...

  • Casual Listener
  • Plan Premium Country Sweden Device Asus Zenfone 6 Operating System Android 11   My Question or Issue Spotify battery consumption is really abnormal. It's been like this forever on mult...
  • Blingblaow
  • Composer
  • 6641 Views
  • 4 replies
  • 0 likes
  • Android
    battery
    bug
    consumption
    drain
  • 6641 Views
  • 4 replies
  • 0 likes

Spotify won't work on Android Auto wireless

Plan PremiumCountry Ireland Device Oneplus 7tOperating System Android 10 My Question or IssueI just got a new car, Hyundai i20 2021 version, which has wireless Android Auto. Unfortunately Spotify won't work. I can open it and select a track but nothi...

  • Casual Listener
  •   Plan Premium Country Ireland   Device Oneplus 7t Operating System Android 10   My Question or Issue I just got a new car, Hyundai i20 2021 version, which has wirele...
  • mossief1965
  • Casual Listener
  • 936 Views
  • 3 replies
  • 0 likes
  • 936 Views
  • 3 replies
  • 0 likes

cancion no disponible en mi region

Simplemente quisiera saber como poder habilitar una cacion de otro estado que aqui se encuentra no disponible no se si esta sensurada aqui en mi pais o son otros los motivos por los cuales no puedo reproducir la cancion, en este caso es la cacion de ...

  • Casual Listener
  • Simplemente quisiera saber como poder habilitar una cacion de otro estado que aqui se encuentra no disponible no se si esta sensurada aqui en mi pais o son otros los motivos por los cuales no puedo r...
  • BerzerkerFox
  • Casual Listener
  • 3914 Views
  • 2 replies
  • 0 likes
  • 3914 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connnect stopped listing our Onkyo CRN-765

PlanPremiumCountryGermany DeviceSamsung Galaxy S7, Google Pixel 3aOperating SystemAndroid My IssueThe Adroid app on the above listed devices stopped listing our Onkyo CRN-765 in the Spotify Connect devices. In the iOS app it still works as expected.O...

  • Casual Listener
  • Plan Premium Country Germany   Device Samsung Galaxy S7, Google Pixel 3a Operating System Android   My Issue The Adroid app on the above listed devices stopped listing our Onkyo ...
  • apfel_kern
  • Casual Listener
  • 656 Views
  • 2 replies
  • 0 likes
  • 656 Views
  • 2 replies
  • 0 likes

Superuser Contribution Missing Color Gradient in Push Notification

PlanPremiumCountryGermanyDevice(Huawei P10 Lite)Operating System(Android (Version 8.0.0)) My Question or IssueWhy does my Push Notification dosent have the Color Gradient?All of my friends/random people have this color gradient push notification when...

  • Casual Listener
  •   Plan Premium Country Germany Device (Huawei P10 Lite) Operating System (Android (Version 8.0.0))   My Question or Issue Why does my Push Notification dosent have the Color Grad...
  • uk-ajf6_eloe
  • Casual Listener
  • 1367 Views
  • 6 replies
  • 0 likes
  • Android 8
    colors
    Push Notifications
  • 1367 Views
  • 6 replies
  • 0 likes

Superuser Contribution Artists don't appear on my library

CountryGreeceDeviceMoto x4Operating SystemAndroid 9 (Pie) My Question or IssueThe artists I'm following do not appear on my library, they will only appear if I press "Add Artists", choose someone random and press "Done" (and then I just go to unfollo...

  • Regular
  • Country Greece Device Moto x4 Operating System Android 9 (Pie)   My Question or Issue The artists I'm following do not appear on my library, they will only appear if I press "Add Artists...
  • CarlosE
  • Moderator
  • 864 Views
  • 3 replies
  • 0 likes
  • artist
    artists
    bug
  • 864 Views
  • 3 replies
  • 0 likes

Superuser Contribution App freezing with music still playing

PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 11 My Question or IssueEvery day my screen and notification bar will freeze but the music will still play and the controls will still work. E.g I will be listening to The Weeknd but the screen ...

  • Casual Listener
  • Plan Premium Country UK Device Pixel 5 Operating System Android 11   My Question or Issue Every day my screen and notification bar will freeze but the music will still play and the con...
  • Mihail
  • Spotify Legend
  • 957 Views
  • 3 replies
  • 0 likes
  • 957 Views
  • 3 replies
  • 0 likes

Superuser Contribution No Spotify access on Samsung, OK on laptop

PlanFreeCountryNZDevice Samsung Galaxy 9Operating SystemWindows 10 My Question or IssueI can login to spotify on my laptop, but not my smartphone, using the same email address and password

  • Casual Listener
  • Plan Free Country NZ Device  Samsung Galaxy 9 Operating System Windows 10   My Question or Issue I can login to spotify on my laptop, but not my smartphone, using the same email a...
  • Alex
  • Spotify Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
  • 402 Views
  • 1 replies
  • 0 likes

Playlists using up my memory not saving to sd card

PlanPremiumCountry CA Device(iPhone 8, Samsung Galaxy 9, )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue how to get the songs save to my sd card memory and not internal memory. SD has been initialized and wiped several t...

  • Casual Listener
  • Plan Premium Country  CA   Device (iPhone 8, Samsung Galaxy 9, ) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue how to get the songs save...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Superuser Contribution Resulting quality of downloaded tracks with WiFi turned on

PlanPremiumCountryRussiaDeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueWhen WIFI Streaming is set to Very High and Download is set to Normal (see attachment) what is resulting quality of sound when I am listening to downloaded...

  • Visitor
  • Plan Premium Country Russia Device Samsung Galaxy A51 Operating System Android 10   My Question or Issue When WIFI Streaming is set to Very High and Download i...
  • Alex
  • Spotify Legend
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Superuser Contribution music downloaded but not recognized

PlanPremiumCountryU.S.A.Devicesamsung galaxy 9+Operating SystemAndroid My Question or IssueEvery time I leave my home wifi and turn on mobile data, all of my downloaded songs will just all of a sudden appear as undownloaded and become unplayable. onl...

  • Casual Listener
  • Plan Premium Country U.S.A. Device samsung galaxy 9+ Operating System Android   My Question or Issue Every time I leave my home wifi and turn on mobile data, all of my downloaded songs...
  • Ver
  • Spotify Legend
  • 779 Views
  • 5 replies
  • 0 likes
  • 779 Views
  • 5 replies
  • 0 likes

Superuser Contribution Made for me not showing daily mixes

PlanPremiumCountry DeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueI am having an issue with my daily mixes. If any of my daily mixes are recently played, they show up in recently played but not in the "Made for me" section. Th...

  • Regular
  • Plan Premium Country   Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue I am having an issue with my daily mixes.  If any of my daily mixes are re...
  • NorthNJDavid
  • Regular
  • 1098 Views
  • 10 replies
  • 0 likes
  • 1098 Views
  • 10 replies
  • 0 likes

About Android crashes. Xiaomi or Spotify 3 dots problem/issue

PlanPremiumCountryGreeceDeviceXiaomi redmi note 8 proOperating SystemAndroidI found a temporary solution about this problem with the 3 dots/track settings . So I downloaded a old version (Spotify 6.3.0.882 version) and it's works with all features bu...

  • Casual Listener
  • Plan Premium Country Greece Device Xiaomi redmi note 8 pro Operating System Android I found a temporary solution about this problem with the 3 dots/track settings . So I downloaded a old vers...
  • optik130z
  • Visitor
  • 3267 Views
  • 7 replies
  • 6 likes
  • 3267 Views
  • 7 replies
  • 6 likes

Spotify plays random music

PlanPremium FamilyCountryGermaniDeviceSamsung Galaxy A6Operating SystemAndroid 10Spotify 8.5.96.936 My Question or IssueHi, since some day as I open the App Spotify starts to play random music. And if I start to play some song, then after some second...

  • Visitor
  • Plan Premium Family Country Germani Device Samsung Galaxy A6 Operating System Android 10 Spotify  8.5.96.936   My Question or Issue Hi, since some day as I open the App Spotify ...
  • AdamDamon
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Playing all songs from playlists in a folder

Hi, You removed the feature to be able to play all songs from all playlists in a folder a some years ago. Not on the PC but on the Android App (and perhaps all smartphones?). Now you're raising the price to make Spotify better, BUT then you cannot re...

  • Casual Listener
  • Hi,   You removed the feature to be able to play all songs from all playlists in a folder a some years ago. Not on the PC but on the Android App (and perhaps all smartphones?).   Now yo...
  • 622 Views
  • 0 replies
  • 0 likes
  • 622 Views
  • 0 replies
  • 0 likes

Spotify won't close on my phone [only when I force close it]

My Spotify app won't close since about 1 month ago. I am driving on the same android version CM 13 on my Xiaomi Redmi Note 3 Pro.The app won't close when I press the back button several times.It won't close when I swipe it away from the recently used...

  • Visitor
  • My Spotify app won't close since about 1 month ago. I am driving on the same android version CM 13 on my Xiaomi Redmi Note 3 Pro. The app won't close when I press the back button several times. It ...
  • joshw111
  • Gig Goer
  • 2064 Views
  • 2 replies
  • 0 likes
  • Android
    close
    Spotify
    stop
  • 2064 Views
  • 2 replies
  • 0 likes

Superuser Contribution Samsung watch 3 will not go offline

PlanPremiumCountryIrelandDeviceSamsung Galaxy watch 3Operating System My Question or IssueEverything is going perfectly, I download the music to the clock and I have it configured independently. But when I activate the no conession mode. It won't let...

  • Visitor
  • Plan Premium Country Ireland Device Samsung Galaxy watch 3 Operating System     My Question or Issue Everything is going perfectly, I download the music to the clock and I have it...
  • Ivan
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music mutes when I tap next song

I have an Android 8.1 Radio in my van. Spotify and all features worked great. One day I was listening to music and decided to skip to next song. The sound plays for about half a second then mutes. Sound will not come back on until I hit pause then pl...

  • Casual Listener
  • I have an Android 8.1 Radio in my van. Spotify and all features worked great.   One day I was listening to music and decided to skip to next song. The sound plays for about half a second th...
  • Blingblaow
  • Composer
  • 2861 Views
  • 13 replies
  • 0 likes
  • mute
  • 2861 Views
  • 13 replies
  • 0 likes