Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43040 Views
  • 66 replies
  • 25 likes
  • 43040 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878306 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878306 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26460 Views
  • 4 replies
  • 0 likes
  • 26460 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot add songs to playlist via search

PlanFreeCountryNLDeviceSamsung Galaxy s10Operating SystemAndroid 10 My Question or IssueHi, Today I've decided to try out Spotify but my immediate impression wasn't great. I tried to create a playlist but when attempting to add a song (after clicking...

  • Visitor
  • Plan Free Country NL Device Samsung Galaxy s10 Operating System Android 10   My Question or Issue Hi,  Today I've decided to try out Spotify but my immediate impression wasn't gr...
  • Ivan
  • Spotify Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • Android
    Search
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify keeps crashing when downloading audiobooks

PlanPremiumCountryGermany DeviceViewOperating SystemAndroid 7.1.2 My Question or IssueI have been listening to audiobooks on Spotify for quite some time and never had a problem until recently. Spotify keeps crashing when I try to download the audiobo...

  • Visitor
  • Plan Premium Country Germany   Device View Operating System Android 7.1.2   My Question or Issue I have been listening to audiobooks on Spotify for quite some time and never had ...
  • Ivan
  • Spotify Legend
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stops or changes songs continuesly without touching buttons or goes to google assistance while headp

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does my phone starts and forwards to another song while headphones are in or it will conn...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doe...
  • Mario
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Not sure
  • 334 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops after 10 min

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify stops after 10 min. Three different phones. Three different Androids. Three different...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • Mario
  • Spotify Legend
  • 518 Views
  • 1 replies
  • 1 likes
  • 518 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloading

PremiumCountry UK Moto G8+Operating Android Hi, can I download from Spotify to either my Android phone, or my Windows 10 Laptop, and, if so, how?Thanks,

  • Visitor
  • Premium Country  UK   Moto G8+ Operating Android   Hi, can I download from Spotify to either my Android phone, or my Windows 10 Lap top, and, if so, how? Thanks,   &nbsp...
  • Elena
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android Auto]: Spotify turns on offline mode

Plan: PremiumCountry: Poland Device: OnePlus 6Operating System: Android 10 [Android Auto]: Spotify turns on offline mode Hey, When I connect my phone via USB to my car computer that uses Android Auto, Spotify uses offline mode instead of online [the ...

  • Visitor
  • Plan: Premium Country: Poland   Device: OnePlus 6 Operating System: Android 10   [Android Auto]: Spotify turns on offline mode   Hey,   When I connect my phone...
  • Elena
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

image on Spotify load slowly

There's a problem in TaiwanWhen loading image from i.scdn.coISP "CHT"Switch to WiFi or 4Galways load slowly

  • Casual Listener
  • There's a problem in Taiwan When loading image from i.scdn.co ISP "CHT" Switch to WiFi or 4G always load slowly  
  • Billy-J
  • Spotify Star
  • 614 Views
  • 3 replies
  • 0 likes
  • Images
    loading issues
  • 614 Views
  • 3 replies
  • 0 likes

Hey Google will not play custom playlist as Premium member

Plan PremiumCountryUKDeviceOnePlus 6Operating SystemOxygen OS My Question or IssueI am using OnePlus 6 and trying to use Google Assistant to play my own custom playlists. I've looked at forums and help sites and tried every way possible to get Google...

  • Visitor
  • ...laylists. I've looked at forums and help sites and tried every way possible to get Google to play my personal playlists. However Spotify will only ever play public playlists.  How do I get Spotify to a...
  • 1stggman
  • Casual Listener
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs stop playing after 10 seconds unless I heart them

PlanPremiumCountryUSDeviceSamsung Galaxy s20 UltraOperating SystemAndroid 10 My Question or IssueSo this has been happening since my old phone and was hoping that it would be resolved with a new phone but it hasn't. If I play songs that aren't in one...

  • Regular
  • Plan Premium Country US Device Samsung Galaxy s20 Ultra Operating System Android 10   My Question or Issue So this has been happening since my old phone and was hoping that it would be...
  • Buttlice
  • Regular
  • 1972 Views
  • 3 replies
  • 0 likes
  • 1972 Views
  • 3 replies
  • 0 likes

Superuser Contribution can't add personal playlist to artist profile

I'm on premium 3-month trial. I'm in the USA. I use a Samsung Galaxy (Android) with both the Spotify and the Artist apps, and a Windows10 with the desktop app. I have a personal account, where I created a playlist.I want to add this playlist to my ar...

  • Casual Listener
  • I'm on premium 3-month trial. I'm in the USA. I use a Samsung Galaxy (Android) with both the Spotify and the Artist apps, and a Windows10 with the desktop app.   I have a personal account, whe...
  • lhbet1stj-_x
  • Casual Listener
  • 1841 Views
  • 2 replies
  • 0 likes
  • 1841 Views
  • 2 replies
  • 0 likes

Home screen albums

Hi, I have a Samsung Galaxy s9 and I uninstalled and reinstalled the spotify app. After, I realized that it deleted the hundreds of albums I had saved (using the add to home screen button) on my phones home screen. Is there anyway to recover this or ...

  • Newbie
  • Hi, I have a Samsung Galaxy s9 and I uninstalled and reinstalled the spotify app. After, I realized that it deleted the hundreds of albums I had saved (using the add to home screen button) on my phon...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Sound issue on Spotify since latest Android update

PlanFree/PremiumCountryBelgiumDeviceSamsung Galaxy S6+Operating SystemAndroid 10 (update to One UI 2 - May 2020) My Question or IssueI notice sound issue when using Spotify since Android 10 latest update two weeks ago.On some tracks, not always the s...

  • Music Fan
  • Plan Free/Premium Country Belgium Device Samsung Galaxy S6+ Operating System Android 10 (update to One UI 2 - May 2020)   My Question or Issue I notice sound issue when using Spotify s...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Android system app for music instead of Spotify.

PlanPremiumCountryCzech RepublicDeviceXiaomi Redmi Note 8 ProOperating SystemAndroidMy Question or IssueHi,I am using Spotify for long time already. Including in my car via Bluetooth. Few weeks ago I noticed an issue that Spotify didn't start automat...

  • Visitor
  • Plan Premium Country Czech Republic Device Xiaomi Redmi Note 8 Pro Operating System Android My Question or Issue Hi, I am using Spotify for long time already. Including in my car via Blueto...
  • 545 Views
  • 0 replies
  • 0 likes
  • Android
    bluetooth
    Car
    connection
    Spotify
  • 545 Views
  • 0 replies
  • 0 likes

Lockscreen album picture

Hi,I would like to disable the album art on the lockscreen.I hate that ! I'm on Android with the option of not showing any notif on the lockscreen but I still have the album picture (I listen music day long I would like to enjoy my own lockscreen wal...

  • Casual Listener
  • Hi, I would like to disable the album art on the lockscreen. I hate that ! I'm on Android with the option of not showing any notif on the lockscreen but I still have the album picture (I listen mus...
  • Omenstoner
  • Casual Listener
  • 1631 Views
  • 2 replies
  • 1 likes
  • Android
    screen
  • 1631 Views
  • 2 replies
  • 1 likes

Android Auto - Stations overrides Spotify

PlanPremiumCountryUnited StatesDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have both Spotify and Stations installed. When I use Android Auto and select a song through Spotify, the song will stop playing and forces me to play any ...

  • Newbie
  • Plan Premium Country United States Device Pixel 3 XL Operating System Android 10   My Question or Issue I have both Spotify and Stations installed. When I use Android Auto and select a...
  • jmarcil1
  • Regular
  • 593 Views
  • 1 replies
  • 3 likes
  • 593 Views
  • 1 replies
  • 3 likes

Stop pushing your political views on subs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Sony eOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI strongly object to having your political views advertised on an supposed entertainmen...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Sony e Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...
  • 315 Views
  • 0 replies
  • 3 likes
  • 315 Views
  • 0 replies
  • 3 likes

Songs stopp playing after 10 sec.

PlanPremiumCountry DeviceOneplus 6Operating SystemAndroid 10 My Question or IssueHi,i have often the same problem that my spotify stopp playing after 10 secents and dont wanne countinu. When i skip a song it starts but only 10 secents and then it sto...

  • Casual Listener
  • Plan Premium Country   Device Oneplus 6 Operating System Android 10   My Question or Issue Hi, i have often the same problem that my spotify stopp playing after 10 secents and do...
  • Bittencourt
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download songs on premium

PlanPremiumCountry DeviceHuawei P9 Lite 2017Operating SystemAndroid My Question or IssueHi, I have this problem. Sometimes I open spotify and find out that I can't play anything offline because it has been deleted. When I try to download the songs ag...

  • Visitor
  • Plan Premium Country   Device Huawei P9 Lite 2017 Operating System Android   My Question or Issue Hi, I have this problem. Sometimes I open spotify and find out that I can't play ...
  • Elena
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Spotify Connect stop playing after one song

PlanPremium for familyCountryNorwayDeviceGalaxy S7 and Samsung laptopOperating SystemAndroid 8.0.0 and Windows 10, last update My Question or IssueI have been using Spotify Connect through a Yamaha WXAD 10 Wireless Streaming Adapter (https://www.amaz...

  • Music Fan
  • Plan Premium for family Country Norway Device Galaxy S7 and Samsung laptop Operating System Android 8.0.0 and Windows 10, last update   My Question or Issue I have been using Spotify C...
  • QuentinCdn
  • Casual Listener
  • 1571 Views
  • 4 replies
  • 0 likes
  • Connect
  • 1571 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hidden Songs

I am unable to unhide a song. I've accidentally hidden it, and now I can't play it anymore. I've tried to unhide it using both an iPhone X and a Galaxy Note 10, the button simply won't work. I've deleted the app, tried again, to no avail. What do I h...

  • Newbie
  • I am unable to unhide a song. I've accidentally hidden it, and now I can't play it anymore. I've tried to unhide it using both an iPhone X and a Galaxy Note 10, the button simply won't work. I've del...
  • Katerina
  • Spotify Legend
  • 932 Views
  • 1 replies
  • 0 likes
  • 932 Views
  • 1 replies
  • 0 likes