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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42787 Views
  • 66 replies
  • 25 likes
  • 42787 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878177 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878177 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26414 Views
  • 4 replies
  • 0 likes
  • 26414 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Auto rediscover playlists

How do I stop rediscover playlists appearing. I want to stop these altogether as it gets annoying trying to find my own playlist.

  • Casual Listener
  • How do I stop rediscover playlists appearing.  I want to stop these altogether as it gets annoying trying to find my own playlist.
  • Katerina
  • Spotify Legend
  • 8859 Views
  • 6 replies
  • 0 likes
  • 8859 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify App Crashes on Startup, Keeps showing crash message over and over afterwards

This started happening about a week ago after listening to some podcast. I then updated my phone to the newest official firmware version because mine was pretty outdated. Now that I updated my phone, the app crashes almost instantly all the time. I d...

  • Music Fan
  • This started happening about a week ago after listening to some podcast. I then updated my phone to the newest official firmware version because mine was pretty outdated. Now that I updated my phone,...
  • Ivan
  • Spotify Legend
  • 1355 Views
  • 1 replies
  • 0 likes
  • Crash
    recurring
  • 1355 Views
  • 1 replies
  • 0 likes

Mobile won't connect with Tinder

Hi there, I have a Huawei Pro Mate 9 that won't connect with Tinder. My Spotify playlist and top artists connected to Tinder a month ago but after I deleted my (Tinder) account and reinstalled it seems to have disappeared from the dating app. There's...

  • Newbie
  • Hi there,  I have a Huawei Pro Mate 9 that won't connect with Tinder. My Spotify playlist and top artists connected to Tinder a month ago but after I deleted my (Tinder) account and reinstalled...
  • 504 Views
  • 0 replies
  • 0 likes
  • 504 Views
  • 0 replies
  • 0 likes

Mobile Playlist Order is Completely Different from Desktop

I have an extensive set of playlists based on mood and function, I have organized the specifically on my Desktop app. But every time I use Spotify on my phone, the list is COMPLETELY OUT OF ORDER! I'm using caps because this is INSANE?! What the **bl...

  • Roadie
  • I have an extensive set of playlists based on mood and function, I have organized the specifically on my Desktop app. But every time I use Spotify on my phone, the list is COMPLETELY OUT OF ORDER! I'...
  • 381 Views
  • 0 replies
  • 1 likes
  • List Order
  • 381 Views
  • 0 replies
  • 1 likes

Android and Apple.. Spotify stops playing on SONOS and Spotify Apps

PlanFree/PremiumCountryCanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does Spotify skip or stop playing on SONOS? I have reset system, reinstalled apps, ...

  • Newbie
  • Plan Free/Premium Country Canada     Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • 413 Views
  • 0 replies
  • 0 likes
  • 413 Views
  • 0 replies
  • 0 likes

Android TV Spotify Application freezing issue

PlanPremiumCountryPolandDeviceAndroid TV Sony KD-65XF7596 ( https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65xf7596/specifications )Operating SystemAndroid 7.0 My Question or IssueHi,I'm using my AndroidTV for a...

  • Casual Listener
  • Plan Premium Country Poland Device Android TV Sony KD-65XF7596 ( https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65xf7596/specifications ) Operat...
  • TINTINIUS
  • Casual Listener
  • 795 Views
  • 2 replies
  • 2 likes
  • androidtv
  • 795 Views
  • 2 replies
  • 2 likes

Superuser Contribution I'm having trouble with the Queue. It's coming back to the song before the one I have added

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 398 Views
  • 1 replies
  • 0 likes
  • queue
  • 398 Views
  • 1 replies
  • 0 likes

Hitting 'like' buttton in notification bar causes the whole app to crash

PlanPremiumCountrySpainDeviceRedmi Note 8 ProOperating SystemAndroid 9 (PPR1.180610.011) / MIUI 11.0.3 (PGGEUXM)Spotify Version8.5.54.869 My Question or IssueThis issue is not solved at all... When pressing 'like' button in notification bar, Plane mo...

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  • Casual Listener
  • Plan Premium Country Spain Device Redmi Note 8 Pro Operating System Android 9 (PPR1.180610.011) / MIUI 11.0.3 (PGGEUXM) Spotify Version 8.5.54.869   My Question or Issue This issue i...
  • 377 Views
  • 0 replies
  • 0 likes
  • Android
    Discover Weekly
    plane mode
    Release Radar
  • 377 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sorry we can't improve our station right now

PlanPremiumCountryIndiaDeviceMI A2Operating SystemAndroid Pie My Question or IssueEvery time I play radio of any genre and when I press like to improve station it will always says" sorry, we can't improve the station right now". It's been 6 months I ...

  • Regular
  • Plan Premium Country India Device MI A2 Operating System Android Pie   My Question or Issue Every time I play radio of any genre and when I press like to improve station it will always...
  • Sofia2173
  • Newbie
  • 1922 Views
  • 6 replies
  • 6 likes
  • 1922 Views
  • 6 replies
  • 6 likes

Superuser Contribution why are some songs couldn't be played even in a premium account ?

PlanPremiumCountryHong KongDeviceSamsung Galaxy s10Operating SystemAndroid My Question or IssueWhy are some songs couldn't be play in my premium account (e.g. the IDOLiSH7 album)?Is it because they are Japanese songs? How can I listen to those songs?

  • Visitor
  • Plan Premium Country Hong Kong Device Samsung Galaxy s10 Operating System Android   My Question or Issue Why are some songs couldn't be play in my premium account (e.g. the IDOLiSH7 al...
  • Mario
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify randomly stops playing while in offline mode

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...

  • Visitor
  • Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...
  • user-removed
  • Not applicable
  • 951 Views
  • 2 replies
  • 1 likes
  • 951 Views
  • 2 replies
  • 1 likes

Superuser Contribution Library: Rename "Filters" button to "Sort by"

Plan: PremiumCountry: NZ DeviceSamsung Galaxy S10 SM-G9730Operating SystemAndroid 10 under One UI 2.0 My Question or IssueI've always been frustrated that there isn't an option in settings to stop the list of playlists sorting by recently played, and...

  • Casual Listener
  • Plan: Premium Country: NZ   Device Samsung Galaxy S10 SM-G9730 Operating System Android 10 under One UI 2.0   My Question or Issue I've always been frustrated that there isn't...
  • Ivan
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • labelling
    Playlists
    UI
  • 354 Views
  • 1 replies
  • 0 likes

How do I get a usable user interface back on Android TV?

Device Nvidia Shield TVOperating System Android My Question or IssueI haven't been in the Spotify app on the nvidia shield TV for a while but noticed today the user interface has greatly changed and not for the good. Is there any way to get back to t...

  • Regular
  • Device Nvidia Shield TV Operating System Android   My Question or Issue I haven't been in the Spotify app on the nvidia shield TV for a while but noticed today the user interface has greatly...
  • SandyFarmer
  • Regular
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Song skipping like scratched CD

As the title says. I'm only noticing it with one particular to track-- "A Bite Out of My Bed" by the new pornographers. I've gapless playback and crossfade turned off, I tried deleting the song and redownloading, going to the album to listen there. N...

  • Newbie
  • As the title says. I'm only noticing it with one particular to track-- "A Bite Out of My Bed" by the new pornographers. I've gapless playback and crossfade turned off, I tried deleting the song and r...
  • Noah
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Grid view option for Your Library on mobile

Plan: PremiumCountry: NZ DeviceSamsung Galaxy S10 SM-G9730Operating SystemAndroid 10 under One UI 2.0 My Question or IssueWe should have the option for a grid view in Your Library, like the Desktop app's Albums menu. This would make much better use o...

  • Casual Listener
  • Plan: Premium Country: NZ   Device Samsung Galaxy S10 SM-G9730 Operating System Android 10 under One UI 2.0   My Question or Issue We should have the option for a grid view in...
  • 600 Views
  • 0 replies
  • 3 likes
  • navigation
    UI
  • 600 Views
  • 0 replies
  • 3 likes

Spotify Connect Workaround

PlanPremiumCountryUSADeviceLG G7 ThinQ and Galaxy Tab S5eOperating SystemAndroid 9 My Question or IssueA problem I've been dealing with is when I do Spotify Connect to my PS4 which is on the latest version (literally just updated it) I couldn't add a...

  • Casual Listener
  •   Plan Premium Country USA Device LG G7 ThinQ and Galaxy Tab S5e Operating System Android 9    My Question or Issue A problem I've been dealing with is when I do Spotify Con...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Playback stops on PC when phone connects to Internet

PlanPremiumCountrycanadaDevice lg G6Operating SystemWin7 My Question or Issue I don't keep the wifi / lte on, I activate it when I need it. I play music on my PC at home. Whenever I connect to the internet on my phone, the playback stops on my PC and...

  • Gig Goer
  • Plan Premium Country canada Device  lg G6 Operating System Win7   My Question or Issue   I don't keep the wifi / lte on, I activate it when I need it. I play music on my PC ...
  • TaTHEj
  • Composer
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Lockscreen Controls Lose Connection to Google Home

PlanPremiumCountryAustraliaDeviceGoogle Pixel 2Operating SystemAndroid 10 My Question or IssueWhen casting to a Google Home speaker, the lock screen playback controls/song info loses connection when the phone is in standby. Have to unlock the phone, ...

  • Visitor
  • Plan Premium Country Australia Device Google Pixel 2 Operating System Android 10   My Question or Issue When casting to a Google Home speaker, the lock screen playback controls/so...
  • kicker1
  • Regular
  • 2177 Views
  • 3 replies
  • 1 likes
  • 2177 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cant keep listening to old songs

Anyone just listening to music and then it goes back to the last song u added after u get into your older liked songs

  • Visitor
  • Anyone just listening to music and then it goes back to the last song u added after u get into your older liked songs 
  • Mario
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Spotify Pauses Randomly When Listening Offline-Android

Hello! I have a Family Subscription for Spotify. I work in a manufacturing plant that has no wifi or cell service for employees. I use 2 different phones (both Androids) at work. The one phone, which is a Moto G, I hook into the area speaker for ever...

  • Visitor
  • Hello! I have a Family Subscription for Spotify. I work in a manufacturing plant that has no wifi or cell service for employees. I use 2 different phones (both Androids) at work. The one phone, which...
  • 546 Views
  • 0 replies
  • 1 likes
  • android devices
    Music pauses
    Offline listening
    Random Pauses
  • 546 Views
  • 0 replies
  • 1 likes