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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43043 Views
  • 66 replies
  • 25 likes
  • 43043 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878306 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878306 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26460 Views
  • 4 replies
  • 0 likes
  • 26460 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify pausing randomly on Android

PlanPremiumCountry DeviceSony ZX505Operating SystemAndroid 9 My Question or IssueSpotify pausing randomly on Android when screen off with downloaded files.Tried delete all files and reinstall Spotify, turn off battery optimization, swap another SD ca...

  • Casual Listener
  •   Plan Premium Country   Device Sony ZX505 Operating System Android 9   My Question or Issue Spotify pausing randomly on Android when screen off with downloaded files. Trie...
  • Thanatos1
  • Casual Listener
  • 2137 Views
  • 14 replies
  • 2 likes
  • pausing randomly
  • 2137 Views
  • 14 replies
  • 2 likes

Solved!! Liste d'attente reviens toujours au debit après chaque morceau

PlanPremiumCountry FranceDeviceSamsungGalaxy Note 8Operating SystemAndroid 8.1 My Question or IssueJe rencontre un problemp à chaque fois que j'écoute une musique sur spotify. J'ai actuellement un Samsung galaxy note 8. Mon problème est le suivant : ...

  • Newbie
  • Plan Premium Country  France Device SamsungGalaxy Note 8 Operating System Android 8.1   My Question or Issue Je rencontre un problemp à chaque fois que j'écoute une musique sur sp...
  • Goul
  • Visitor
  • 1153 Views
  • 1 replies
  • 0 likes
  • 1153 Views
  • 1 replies
  • 0 likes

New playlist gets a number instead of album name

PlanPremiumCountrySwedenDeviceNokia 8Operating SystemAndroid 9 My Question or IssueFor at least 2 years I have had this issue. When I find an interesting album and save it as a playlist on my iPhone or PC then I skip naming it myself and get a playli...

  • Regular
  • Plan Premium Country Sweden Device Nokia 8 Operating System Android 9   My Question or Issue For at least 2 years I have had this issue. When I find an interesting album and save it as...
  • bootstrapbats
  • Regular
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Get rid of "Kuenstler*innen"

Is there a way to at least set the language to "english" on android app to get rid of this latest "Kuenstler*innen"? It is hurting every time I see this! The desktop app lets me choose between languages, but I cound not find it on android.Thank You!

  • Gig Goer
  • Is there a way to at least set the language to "english" on android app to get rid of this latest "Kuenstler*innen"? It is hurting every time I see this! The desktop app lets me choose between langua...
  • Emilia_8
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Sudden change of playlist

PlanPremiumCountryArgentinaDeviceHuawei Mate 9 LiteOperating SystemAndroid Marshmallow (6.0) My Question or Issue:Hello! I'm having a problem both in Android as Windows. I'm listening to a playlist and suddenly the player changes the music to an unkn...

  • Casual Listener
  • Plan Premium Country Argentina Device Huawei Mate 9 Lite Operating System Android Marshmallow (6.0)   My Question or Issue: Hello! I'm having a problem both in Android as Windows....
  • Emilia_8
  • Community Legend
  • 930 Views
  • 5 replies
  • 0 likes
  • 930 Views
  • 5 replies
  • 0 likes

Superuser Contribution downloading songs in bulk

i know there are other threads on this topic, but I have a ? that probably has not been answered before. or maybe so.... I have a samsung phone. there are 2 questions here: 1) how do I download tunes and put them on a local playlist on this phone? an...

  • Gig Goer
  • i know there are other threads on this topic, but I have a ? that probably has not been answered before.  or maybe so....   I have a samsung phone.  there are 2 questions here: &nbs...
  • Peter
  • Spotify Legend
  • 587 Views
  • 1 replies
  • 0 likes
  • music
  • 587 Views
  • 1 replies
  • 0 likes

Local File on Spotify Mobile is unplayable

PlanPremiumCountryThailand DeviceSamsung Note 10, LenovoOperating SystemAndroid, Windows 10 My Question or IssueHi, I can't play the local files, which I have on my PC, on my mobile device. I have enabled the local file on my PC. It is working just f...

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  • Visitor
  • Plan Premium Country Thailand   Device Samsung Note 10, Lenovo Operating System Android, Windows 10   My Question or Issue Hi, I can't play the local files, which I have on my PC...
  • CouchMountain
  • Casual Listener
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

adding song to multiple playlists and delete a song when you dont want to listen it easily

My Question or Issue ***** very importat I have been using Spotify for a long time but I hate when I tried to add multiple list a song at once. I hate to find that lists and add the song separately. If possible please change the view and support addi...

  • Casual Listener
  • My Question or Issue   ***** very importat   I have been using Spotify for a long time but I hate when I tried to add multiple list a song at once. I hate to find that lists and add ...
  • minnak
  • Casual Listener
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Can't find watch app Galaxy store

CountryBrasilDeviceGalaxy s9 + gear s2Operating SystemAndroid 9. Tizen 2.3 My Question or IssueI cantc find de Spotify app for de gear S2 on the falaxG store.I have the watch for a few years now and used it with a few different phones. Found a simila...

  • Casual Listener
  •   Country Brasil Device Galaxy s9 + gear s2 Operating System Android 9. Tizen 2.3   My Question or Issue I cantc find de Spotify app for de gear S2 on the falaxG store. I have the...
  • Whereisit
  • Casual Listener
  • 1648 Views
  • 6 replies
  • 1 likes
  • Android
    Galaxy app
    Samsung
    tizen
    wearable
  • 1648 Views
  • 6 replies
  • 1 likes

Limited queue issue

PlanPremiumCountryItalyDeviceHonor 9Operating SystemAndroid 9 Pie My Question or IssueI found my queue being bugged when listening to my liked songs.If I play the 1st song and then go to the previous one (while having the repeat album/playlist button...

  • Visitor
  • Plan Premium Country Italy Device Honor 9 Operating System Android 9 Pie   My Question or Issue I found my queue being bugged when listening to my liked songs. If I play the 1st song ...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Loud white noise when listening with wired earphones

PlanPremiumCountryCanadaDeviceSamsung Galaxy S6Operating SystemAndroid My Question or IssueMy issue is when trying to listen to music through wired earphones on my phone, all I get is loud and unbearable white noise. But when I plug in my earphones w...

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy S6 Operating System Android   My Question or Issue My issue is when trying to listen to music through wired earphones on my phone, all...
  • 544 Views
  • 0 replies
  • 1 likes
  • 544 Views
  • 0 replies
  • 1 likes

Spotify not available in watch-only mode? Samsung Active 2

PlanPremiumCountryUKDeviceSamsung S20 / Samsung Active Watch 2Operating SystemAndroid Oreo My Question or IssueHi, I've recently got a Samsung Active Watch 2, but I can't seem to download/find the Spotify app when using the watch in watch-only mode. ...

  • Visitor
  • Plan Premium Country UK Device Samsung S20 / Samsung Active Watch 2 Operating System Android Oreo   My Question or Issue Hi,   I've recently got a Samsung Active Watch 2, but I ...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops after 5 seconds on an elder Android 6 device

PlanPremiumCountryGermanyDeviceSM-T700, Galaxy Tab SOperating SystemAndroid 6 My Question or IssueDue to the lockdown, i have tried to setup spotify on our old galaxy tab s, so my daughter can use it. I just installed it and logged in. My library wor...

  • Casual Listener
  • Plan Premium Country Germany Device SM-T700, Galaxy Tab S Operating System Android 6   My Question or Issue Due to the lockdown, i have tried to setup spotify on our old galaxy tab s, ...
  • trichter
  • Casual Listener
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Search cyrillic song issue

PlanPremiumCountryLithuaniaDeviceSamsung Note 8Operating SystemAndroid Oreo My Question or IssueHi there, I got next issue:When you trying to seach for song in your Library, writen by cyrillic, search results will depend of the char case, you type.On...

  • Newbie
  • Plan Premium Country Lithuania Device Samsung Note 8 Operating System Android Oreo   My Question or Issue Hi there,  I got next issue: When you trying to seach for song in ...
  • Kot03aBp
  • Casual Listener
  • 573 Views
  • 1 replies
  • 2 likes
  • Android
    Search
  • 573 Views
  • 1 replies
  • 2 likes

Superuser Contribution Android App Running Slow

PlanPremiumCountrySpainDeviceXiaomi Redmi note 8 proOperating SystemAndroid Pie My Question or IssueI've been having problems with my Spotify account since my last phone, which was a Huawei P8 Lite 2017, and it is that it takes ridiculous time to loa...

  • Casual Listener
  • Plan Premium Country Spain Device Xiaomi Redmi note 8 pro Operating System Android Pie   My Question or Issue I've been having problems with my Spotify account since my last phone, whi...
  • Elena
  • Moderator
  • 1139 Views
  • 3 replies
  • 0 likes
  • Android
    slow
    Slow Spotify. Laggy. Slow to start. Buggy. CarPlay.
  • 1139 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sign in issue

I have an issue on Spotify 1 and a half year now. On my old phone it was keeping telling me "you are out of connection" and I couldn't do anything except listening the downloaded songs. When I changed phone this kept happening so I decided to reinsta...

  • Visitor
  • I have an issue on Spotify 1 and a half year now. On my old phone it was keeping telling me "you are out of connection" and I couldn't do anything except listening the downloaded songs. When I change...
  • Ivan
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Blocked/ban artists still playing songs they are featured on

When I set an artist to blocked, it doesn't block songs where they are featured on.Blocking the artist should include songs where they are being featured.

  • Regular
  • When I set an artist to blocked, it doesn't block songs where they are featured on. Blocking the artist should include songs where they are being featured.
  • Ivan
  • Spotify Legend
  • 1229 Views
  • 1 replies
  • 0 likes
  • 1229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast funktionieren unter Android 4.1.2 nicht

PlanFamilyCountryAustriaDeviceSamsung GT-P3100Operating SystemAndroid 4.1.2 Hallo!Bei meinem angeführten Tablet funktionieren keine Podcasts. Sie werden zwar gefunden aber wenn man auf die Schaltfläche/Playlist des jeweiligen Podcast drückt passiert ...

  • Visitor
  • Plan Family Country Austria Device Samsung GT-P3100 Operating System Android 4.1.2   Hallo! Bei meinem angeführten Tablet funktionieren keine Podcasts. Sie werden zwar gefunden aber we...
  • Ivan
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema com o site de pagamento no cartao

PlanPremiumCountryBrazil DeviceS6 edgeOperating SystemAndroid My Question or IssueNo site de pagamento, quando seleciono a opcao de cartao de debito, os numeros embaixo nao mudam para a numeragem de cartao de debito, permanecem com a numeragem de car...

  • Visitor
  • Plan Premium Country Brazil   Device S6 edge Operating System Android   My Question or Issue No site de pagamento, quando seleciono a opcao de cartao de debito, os numeros embaix...
  • Ivan
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Spotify lite has stopped working

PlanFreeCountryIndiaDeviceSamsungGalaxy M31 My Question or IssueIt has been two days since the Spotify lite version has stopped working. When I click on a song it says that it's trying to connect then the taskbar stops working. Everything else works ...

  • Visitor
  • Plan Free Country India Device SamsungGalaxy M31   My Question or Issue It has been two days since the Spotify lite version has stopped working. When I click on a song it says that it's ...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes