Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43007 Views
  • 66 replies
  • 25 likes
  • 43007 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878288 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878288 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26453 Views
  • 4 replies
  • 0 likes
  • 26453 Views
  • 4 replies
  • 0 likes

Superuser Contribution Liked songs queue can't be edited

PlanPremiumCountryBelgiumDeviceOneplus 6 Operating SystemAndroid 10My Question or IssueWhen i add a song to my queue, the playlist starts again from the top after the added song has played (only happens in the liked songs playlist). Also, the songs i...

  • Visitor
  • Plan Premium Country Belgium Device Oneplus 6  Operating System Android 10 My Question or Issue When i add a song to my queue, the playlist starts again from the top after the added son...
  • Elena
  • Moderator
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Liking songs on Android Auto

PlanPremiumCountryUSA DevicePixel 4 XL Operating SystemAndroid Pie My Question or IssueI am new to Spotify (coming fromGoogle Play Music). I went thru and manually added all my liked songs from GPM. When listening in my car on Android Auto, I listen ...

  • Regular
  • Plan Premium Country USA  Device Pixel 4 XL  Operating System Android Pie   My Question or Issue I am new to Spotify (coming from Google Play Music). I went thru and manuall...
  • TaTHEj
  • Composer
  • 1097 Views
  • 9 replies
  • 0 likes
  • 1097 Views
  • 9 replies
  • 0 likes

Superuser Contribution Saved songs cannot be played.

PlanPremiumCountryTaiwan DeviceOppo R11 My Question or Issue Some of my saved songs cannot be played. They just stuck at the beginning and dragging the timeline doesn't work as well. I'm not sure if it's because I cleaned the cache sometimes. I need ...

  • Newbie
  • Plan Premium Country Taiwan   Device Oppo R11   My Question or Issue  Some of my saved songs cannot be played. They just stuck at the beginning and dragging the timeline doesn...
  • Liortish1
  • Visitor
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes

Android not seeing webplayer when started from android

PlanPremiumCountryBelgiumDeviceHuawei p20Operating SystemAndroid OreoArchlinux, firefox and chrome My Question or IssueThe webplayer only shows up on my phone after choosing to play from it in the webplayer itself.Which is funny, because when Spotify...

  • Newbie
  • Plan Premium Country Belgium Device Huawei p20 Operating System Android Oreo Archlinux, firefox and chrome   My Question or Issue The webplayer only shows up on my phone after ch...
  • 279 Views
  • 0 replies
  • 0 likes
  • Webplayer remote
  • 279 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music doesn't play with wireless earbuds

PlanFamily PremiumCountryItaly DeviceHuwaei P30 LiteOperating SystemAndroid Good morning, as the title says, I have a Huawei P30 Lite and last week the music started not to play with my earbuds connected; you can see the music going on and change, bu...

  • Newbie
  • Plan Family Premium Country Italy   Device Huwaei P30 Lite Operating System Android   Good morning, as the title says, I have a Huawei P30 Lite and last week the music started not...
  • el_-mvjfojnum
  • Newbie
  • 3260 Views
  • 2 replies
  • 0 likes
  • 3260 Views
  • 2 replies
  • 0 likes

Audio infrastructure and resampling

PlanFreeCountryItalyDeviceHauwei P20Operating SystemAndroid 9 My Question or Issue Dear Spotify, your platform currently represents the best entertainment solution in the music sector, due to the vastness of the database and the discovery functions. ...

  • Casual Listener
  • Plan Free Country Italy Device Hauwei P20 Operating System Android 9   My Question or Issue   Dear Spotify,   your platform currently represents the best entertainment sol...
  • 497 Views
  • 0 replies
  • 2 likes
  • 497 Views
  • 0 replies
  • 2 likes

Buds and watch active2 problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi i have a problem with my Buds+ , watch active 2 and Samsung s9. Here is my problem. 1. I connect in wear app w...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)     Hi i have a problem w...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution All Songs not loading

Whenever i try to go on all Songs vor all Albums Spotify starts loading but nothing happens it is just loading but it doesn't show anything. I waited for at least 15 mins but nothing would show up.

  • Casual Listener
  • Whenever i try to go on all Songs vor all Albums Spotify starts loading but nothing happens it is just loading but it doesn't show anything. I waited for at least 15 mins but nothing would show up.
  • Pingunah
  • Casual Listener
  • 16348 Views
  • 11 replies
  • 0 likes
  • Android 5.1.1
  • 16348 Views
  • 11 replies
  • 0 likes

Random pause issue (Android 7.0 on Samsung S6)

Premium planItalySamsung Galaxy S6 (Android 7.0 and phone kept up-to-date)Spotify version: 8.5.51.941 Dear Sir or Madam,I've been a premium Spotify user for over a year on my S6 and never had issues until now.Now Spotify randomly stops playing music:...

  • Casual Listener
  • Premium plan Italy Samsung Galaxy S6 (Android 7.0 and phone kept up-to-date) Spotify version: 8.5.51.941     Dear Sir or Madam, I've been a premium Spotify user for over a year ...
  • Bravide
  • Casual Listener
  • 762 Views
  • 2 replies
  • 1 likes
  • Android
    pause
    s6
    shooting
    trouble
    Troubleshooting
  • 762 Views
  • 2 replies
  • 1 likes

Superuser Contribution Premium alamıyorum

Selam...Premium öğrenci paketine üye olmak istiyorum öğrenci olduğumu doğruladılar fakat devamında premium edin butonuna bastıktan sonra hata veriyor... 

Screenshot_2020-04-04-19-35-40-518_com.spotify.music.jpg
  • Visitor
  • Selam... Premium öğrenci paketine üye olmak istiyorum öğrenci olduğumu doğruladılar fakat devamında premium edin butonuna bastıktan sonra hata veriyor...  
  • Ivan
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library not available if spotify starts in offline mode

PlanPremiumCountryBelgiumDeviceOnePlus 5tOperating SystemAndroid 9 (OxygenOS 9.0.11.)Spotify 8.5.51.941My Question or IssueMy library is not available when opening spotify with offline mode enabled. Artists and albums just keeps showing the spinning ...

  • Regular
  • Plan Premium Country Belgium Device OnePlus 5t Operating System Android 9 (OxygenOS 9.0.11.) Spotify 8.5.51.941 My Question or Issue My library is not available when opening spotify with of...
  • Ivan
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 1 likes
  • Android
    Library Navigation
    Offline Android
  • 435 Views
  • 1 replies
  • 1 likes

Superuser Contribution facebook story redirects to spotify main page

PlanPremium CountryCanada DeviceSamsung Galaxy A50 Android 9 OS The issue i have is some Facebook stories on facebook app on my phone redirect to main spotify page in spotify for android and not the webpage. I have open in external web browser enable...

  • Visitor
  • Plan Premium   Country Canada   Device Samsung Galaxy A50   Android 9 OS   The issue i have is some Facebook stories on facebook app on my phone redirect to main spotif...
  • Ivan
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Spotify plays with no sound [Android Auto]

PlanPremiumCountryCzech RepublicDeviceSamsung Galaxy J5 2017 + Skoda Octavia 2018Operating SystemAndroid 7.0 My Question or Issue Spotify in Android Auto mode worked fine for long time but last few days it suddenly stopped playing sound. It behaves l...

  • Regular
  • Plan Premium Country Czech Republic Device Samsung Galaxy J5 2017 + Skoda Octavia 2018 Operating System Android 7.0   My Question or Issue  Spotify in Android Auto mode worked fin...
  • skejpa
  • Regular
  • 21603 Views
  • 12 replies
  • 1 likes
  • android auto
    no sound
    playing without sound
    Spotify
  • 21603 Views
  • 12 replies
  • 1 likes

music randomy changes on my phone

PlanPremiumCountryUSADeviceSamsung Galaxy S10eOperating System My Question or IssueWhile listening to spotify on my phone, the songs will suddenly switch to some random playlist that I would never listen to. It happens at random.

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S10e Operating System     My Question or Issue While listening to spotify on my phone, the songs will suddenly switch to some random...
  • Emilia_8
  • Community Legend
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

How do you remove album art in android?

Spotify decided to add album cover photos in all my playlists on android phones. Does nothing but clutter everything up so you cant scroll through the playlists as fast

  • Visitor
  • Spotify decided to add album cover photos in all my playlists on android phones. Does nothing but clutter everything up so you cant scroll through the playlists as fast
  • RockShu
  • Music Fan
  • 1014 Views
  • 1 replies
  • 1 likes
  • 1014 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queue resets to the start of playlist.

PlanPremiumCountry AuGalaxy S7Operating SystemAndroid My Question or Issue I have a play list of about 1200 songs, I select a song in the middle of the list and start playing. The next song that it then follows is the first song in the playlist. This...

  • Casual Listener
  • Plan Premium Country  Au Galaxy S7 Operating System Android   My Question or Issue  I have a play list of about 1200 songs, I select a song in the middle of the list and start...
  • Mario
  • Spotify Legend
  • 1119 Views
  • 2 replies
  • 3 likes
  • 1119 Views
  • 2 replies
  • 3 likes

Superuser Contribution I can't login to the Spotify app

I have tried all the obvious things. Cleared cache, force stopped, reinstalled, etc. Before when I was signed in, it was saying I was offline even though I wasn't. And then when I tried reinstalling like every other post has said, I can't login. It s...

  • Visitor
  • I have tried all the obvious things. Cleared cache, force stopped, reinstalled, etc. Before when I was signed in, it was saying I was offline even though I wasn't. And then when I tried reinstalling ...
  • jecohn
  • Visitor
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts not updating

PlanPremiumCountryUKDeviceSamsung Galaxy S7 EdgeOperating System8.0.0 My Question or IssueMy Podcasts haven't updated in a few days on my Android app. They are however updating on desktop and on PS4. This happened about a week a go, and after a few d...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy S7 Edge Operating System 8.0.0   My Question or Issue My Podcasts haven't updated in a few days on my Android app. They are however updati...
  • mawij2002
  • Casual Listener
  • 3950 Views
  • 6 replies
  • 2 likes
  • 3950 Views
  • 6 replies
  • 2 likes

Spotify randomly stops playing while in offline mode

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...

  • Visitor
  • Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...
  • 1566 Views
  • 0 replies
  • 3 likes
  • 1566 Views
  • 0 replies
  • 3 likes