Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53471 Views
  • 68 replies
  • 25 likes
  • 53471 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27677 Views
  • 5 replies
  • 0 likes
  • 27677 Views
  • 5 replies
  • 0 likes

Superuser Contribution Scrolling up makes releases disappear [bug report]

PlanPremiumCountryGermanyDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueThe Spotify app has a bug when scrolling through the discography. Releases can disappear when scrolling up. I have documented the bug here: https://you...

20240805_194320.jpg
  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue The Spotify app has a bug when scrolling through the discography. Releases ...
  • Yordan
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution I only have the options create playlist and shared mix und nicht die ai pla

I only have the two options "Create playlist" and "Shared mix" in Spotify on my phone and not the AI ​​playlist even though I have Spotify Premium.

  • Casual Listener
  • I only have the two options "Create playlist" and "Shared mix" in Spotify on my phone and not the AI ​​playlist even though I have Spotify Premium.
  • ErnitheSloth
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Superuser Contribution Impossible de mettre un son a ma playlist

Sur ma playslist que j'ai crée j'ai essayer de lettre un son mais quand je le met dans ma playlist cela me dit que le son se trouve déja dans la playlist alors que non J'ai donc tenter de refaire la même playlist en pensant que c'était que un bug mai...

  • Newbie
  •   Sur ma playslist que j'ai crée j'ai essayer de lettre un son mais quand je le met dans ma playlist cela me dit que le son se trouve déja dans la playlist alors que non 😞  J'ai donc ten...
  • Jean29
  • Visitor
  • 1132 Views
  • 2 replies
  • 0 likes
  • 1132 Views
  • 2 replies
  • 0 likes

Lyrics not in sync between app and other devices.

I play music through my truck stereo from my phone and I like to look at the lyrics on my second phone at the same time through the spotify mobile web player in desktop view at open.spotify.com. The issue is that both players will start in sync but t...

  • Casual Listener
  • I play music through my truck stereo from my phone and I like to look at the lyrics on my second phone at the same time through the spotify mobile web player in desktop view at open.spotify.com. The ...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Notification

Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely different notifications. Does It happen because of the...

  • Casual Listener
  • Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely dif...
  • Eni
  • Moderator
  • 597 Views
  • 6 replies
  • 0 likes
  • 597 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app not loading albums

The spotify app on my android can no longer load albums. If I turn on offline mode I can load albums in my library, but if I try to play a song it deletes and only plays if I turn the wifi back on. I can't add new albums to my library, so I can't lis...

  • Casual Listener
  • The spotify app on my android can no longer load albums. If I turn on offline mode I can load albums in my library, but if I try to play a song it deletes and only plays if I turn the wifi back on. I...
  • kata4
  • Casual Listener
  • 1618 Views
  • 2 replies
  • 0 likes
  • 1618 Views
  • 2 replies
  • 0 likes

Solved!! All (non local files) songs not showing up in all of my playlists

PlanFree CountryUK DeviceSamsung Galaxy S9+ My Question or IssueI went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local files weren't showing up! I went to an individual song and it said it was in the play...

  • Regular
  • Plan Free   Country UK   Device Samsung Galaxy S9+   My Question or Issue I went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local...
  • moon_11
  • Regular
  • 333 Views
  • 3 replies
  • 1 likes
  • bug
    local files
    playlist
  • 333 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify is not working on my Android TV. The songs skip after a few seconds

Hi all, my Spotify is not working on my Android TV anymore. The songs just skip after a few seconds and there is no sound. I already changed my password and deleted and re-installed the app/deleted cache/re-installed the TV but nothing is working. Co...

  • Newbie
  • Hi all, my Spotify is not working on my Android TV anymore. The songs just skip after a few seconds and there is no sound. I already changed my password and deleted and re-installed the app/deleted c...
  • MaximillianFoe
  • Casual Listener
  • 1970 Views
  • 6 replies
  • 4 likes
  • 1970 Views
  • 6 replies
  • 4 likes

Superuser Contribution I can't see ratings on the Spotify app for ANY podcast. I can't rate either

I can't see ratings on the Spotify app for ANY podcast. Either in the app or on the desktop. I can't see or post any ratings whatsoever. I have followed 10 different tutes/videos on how to view them etc. They are simply not there. No ratings, no opti...

  • Newbie
  • I can't see ratings on the Spotify app for ANY podcast. Either in the app or on the desktop. I can't see or post any ratings whatsoever. I have followed 10 different tutes/videos on how to view them ...
  • Dessi
  • Moderator
  • 10287 Views
  • 7 replies
  • 1 likes
  • 10287 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify doesn't let me connect to Jam sessions.

PlanPremium StudentCountryIndiaDeviceSamsung Galaxy A22 4GOperating SystemAndroid 13 My Question or IssuePeople can connect to my Spotify Jam easily and in the normal way. However, I cannot connect to any Jam session whatsoever; be it with the Tap me...

  • Newbie
  •   Plan Premium Student Country India Device Samsung Galaxy A22 4G Operating System Android 13   My Question or Issue People can connect to my Spotify Jam easily and in the normal...
  • Apolaki_
  • Visitor
  • 3185 Views
  • 5 replies
  • 0 likes
  • 3185 Views
  • 5 replies
  • 0 likes

Superuser Contribution No sound when connected with wired headset

PlanPremiumCountryUKDeviceOP5TOperating SystemAndroid 10Spotify Version8.5.98.984 My Question or IssueNo sound when connecting wired headphone while Spotify plays song (progress bar shows that song is playing.)At the same time, there's sound from oth...

  • Regular
  • Plan Premium Country UK Device OP5T Operating System Android 10 Spotify Version 8.5.98.984   My Question or Issue No sound when connecting wired headphone while Spotify plays song (p...
  • OscarDC
  • Moderator
  • 3857 Views
  • 7 replies
  • 0 likes
  • 3857 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Desktop vs Spotify Mobile

Hi All ~ On the Desktop version the songs in a playlist are numbered, but on the Mobile version the songs in the same playlist aren't. I really like seeing what number song I'm playing in case I have to return to that playlist later in the day and I ...

  • Gig Goer
  • Hi All ~   On the Desktop version the songs in a playlist are numbered, but on the Mobile version the songs in the same playlist aren't. I really like seeing what number song I'm playing in ca...
  • januaria81
  • Gig Goer
  • 761 Views
  • 2 replies
  • 0 likes
  • 761 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cant see joe rogan video on tv (works in desktop and mobile)

PlanPremiumCountrySwedenDeviceSony a80jOperating SystemAndroid tv v.10My Question or IssueI can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try to play the same video in the spotify app on my tv I only get the aud...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony a80j Operating System Android tv v.10 My Question or Issue I can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try ...
  • user-removed
  • Not applicable
  • 7029 Views
  • 6 replies
  • 1 likes
  • 7029 Views
  • 6 replies
  • 1 likes

Superuser Contribution Issues sharing Spotify Canvas to Instagram Story

PlanPremiumCountryArgentinaDeviceSamsung Galaxy A14Operating SystemAndroid 13 My Question or IssueI'm having issues when sharing a song to instagram stories, it shows on the Spotify app but when I try to post it to my Instagram Story it doesn't show ...

  • Casual Listener
  • Plan Premium Country Argentina Device Samsung Galaxy A14 Operating System Android 13   My Question or Issue I'm having issues when sharing a song to instagram stories, it shows on the ...
  • robot1232424
  • Newbie
  • 109246 Views
  • 294 replies
  • 124 likes
  • Canvas
    Instagram
    share
  • 109246 Views
  • 294 replies
  • 124 likes

Can't download some podcasts

Some podcast I can download others I can't.

  • Visitor
  • Some podcast I can download others I can't.
  • Amayy
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics are not time-synced

This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!

Screenshot_20240411-181037_Spotify.jpg
  • Roadie
  • This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!  
  • arunachalakani
  • Visitor
  • 1419 Views
  • 4 replies
  • 0 likes
  • 1419 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to always allow URI to a song to open the spotify app?

PlanPremiumCountryNorwayDeviceSamsung Galaxy S21Operating SystemAndroid 14 My Question or IssueURI links like "spotify:track:" always triggers the dialog:Continue to Spotify?This site wants to open the Spotify appHow can i prevent this dialog from ap...

452471821_1009313780830273_3004991687118785654_n.jpg
  • Music Fan
  • Plan Premium Country Norway Device Samsung Galaxy S21 Operating System Android 14   My Question or Issue URI links like "spotify:track:<track id>" always triggers the dialog: ...
  • rghid566
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lyrics won't show due to "About the Artist" info showing instead

With the latest update, artist information takes the place of lyrics for some artists. Considering there already is a way to see artist information, but no other way to see lyrics, this chage doesn't seem like it was thought through.

  • Gig Goer
  • With the latest update, artist information takes the place of lyrics for some artists. Considering there already is a way to see artist information, but no other way to see lyrics, this chage doesn't...
  • GisleLeroi
  • Newbie
  • 46815 Views
  • 82 replies
  • 45 likes
  • about the artist
    lyrics
  • 46815 Views
  • 82 replies
  • 45 likes

Spotify connection error when opening Musixmatch

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, One UI 1.0 My Question or IssueWhen I open Musixmatch, I am getting an error that is saying "An error occurred when loading your music from Spotify. Try again!"

  • Roadie
  • Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, One UI 1.0   My Question or Issue When I open Musixmatch, I am getting an error that is saying "An er...
  • EthanChai1
  • Roadie
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Superuser Contribution song keeps replaying

Whenever I close spotify and reopen and the song I'm playing finishes, it will replay at the moment I closed the app. Ex: close the app when songs at 1:44. Reopen and let song finish and it will replay at 1:44 again. Is this a known bug? I'm on Andro...

  • Casual Listener
  • Whenever I close spotify and reopen and the song I'm playing finishes, it will replay at the moment I closed the app. Ex: close the app when songs at 1:44. Reopen and let song finish and it will repl...
  • OscarDC
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes