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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42763 Views
  • 66 replies
  • 25 likes
  • 42763 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878165 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878165 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26410 Views
  • 4 replies
  • 0 likes
  • 26410 Views
  • 4 replies
  • 0 likes

Bad Sound Quality Jacques Loussier Trio plays Satie (on Telarc)

Hi Spotify team, The album "Jacques Loussier Trio plays Satie (on Telarc)" has a terrible "timbre" overlayed on all tracks. Would you please check encoding? The problem is on Adroid as well as when streaming to Chromecast Audio. All other music is pl...

  • Music Fan
  • Hi Spotify team,   The album "Jacques Loussier Trio plays Satie (on Telarc)" has a terrible "timbre" overlayed on all tracks.    Would you please check encoding?   The probl...
  • Joerg1959
  • Music Fan
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

Podcast filter

PlanPremiumCountrySwedenDeviceNokia 7 plusOperating SystemAndroid 9My Question or IssueAdd option to filter podcast on unfinished. unplayed is useless when you want to continue where you last stopped.

  • Casual Listener
  • Plan Premium Country Sweden Device Nokia 7 plus Operating System Android 9 My Question or Issue Add option to filter podcast on unfinished. unplayed is useless when you want to continue wher...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Spotify randomly plays music on its own

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid Pie/Android 10 My Question or IssueBack in May 2019 I noticed Spotify would start randomly blasting music through my phone's speaker out of nowhere. Typically this will happen anywh...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android Pie/Android 10   My Question or Issue Back in May 2019 I noticed Spotify would start randomly blasting music...
  • 1013 Views
  • 0 replies
  • 3 likes
  • Android
    autoplay
    bug android
  • 1013 Views
  • 0 replies
  • 3 likes

Check if song already in playlist

PlanPremiumCountrySingapore.DevicePixel 2XLOperating SystemAndroid 10. My Question: Is there a way to determine in the mobile version if a song is already in an existing playlist as you add it? If you try to add a song and it's already in the 'same' ...

  • Music Fan
  • Plan Premium Country Singapore. Device Pixel 2XL Operating System Android 10.    My Question:   Is there a way to determine in the mobile version if a song is already in...
  • 747 Views
  • 0 replies
  • 1 likes
  • 747 Views
  • 0 replies
  • 1 likes

Post Malone refuses to play

PlanPremiumCountryUSDevice(Moto X4, Amazon Echo, Google Home Hub, Windows 10 Browser)My Question or IssueTitle, none of Post Malone's library will play across my devices. I've tried several. If I click/tap any song in his library nothing happens. Eve...

  • Newbie
  • Plan Premium Country US Device (Moto X4, Amazon Echo, Google Home Hub, Windows 10 Browser) My Question or Issue Title, none of Post Malone's library will play across my devices.  I've tri...
  • 730 Views
  • 0 replies
  • 0 likes
  • 730 Views
  • 0 replies
  • 0 likes

Button "Filter" in my library does not work

PlanPremiumCountryGermanyDeviceXiaomi Pocophone F1Operating SystemMIUI Global 11.0.5 Stable 11.0.5.0 (PEJMIXM)Spotify Version: 8.5.2.759 My Question or Issue"Filter" button in my library above can be seen, but it can not be tapped. When I tap on it, ...

  • Regular
  • Plan Premium Country Germany Device Xiaomi Pocophone F1 Operating System MIUI Global 11.0.5 Stable 11.0.5.0 (PEJMIXM) Spotify Version: 8.5.2.759   My Question or Issue "Filter" butt...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

chopped

PlanPremiumCountry DeviceSamsung S10eOperating SystemAndroid 9My Question or IssueWhen I try to share a song on IG's stories, the font of the picture is chopped/blurry, like really low detail. Tried uploading with and without wifi, same problem.

  • Newbie
  • Plan Premium Country   Device Samsung S10e Operating System Android 9 My Question or Issue When I try to share a song on IG's stories, the font of the picture is chopped/blurry, like re...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

App will not connect without phone restart

Plan PremiumFree/PremiumCountry USA Device OnePlus 6T(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI stream over two devices - a Sony BluRay player at home and F...

  • Visitor
  • Plan Premium Free/Premium Country USA   Device OnePlus 6T (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android (iOS 10, Android Oreo, Windows 10,etc.)  ...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

Spotify opening music alone

PlanPremiumCountryBrazilDeviceS10+My Question or Issue Hi! In the last couple of weeks, spotify started showing musics playing by youself. When i not using the app, some random music appears to be playing on spotify web. I'm already changed the passw...

  • Visitor
  •   Plan Premium Country Brazil Device S10+ My Question or Issue   Hi! In the last couple of weeks, spotify started showing musics playing by youself. When i not using the app, some ...
  • Emilia_8
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

How do I disable "download liked albums"?

PlanPremiumCountryNorwayDeviceHonor 6Operating SystemAndroid 6 (Marshmallow) My Question or IssueI noticed recently that spotify now automatically downloads any liked albums, which is really annoying, because there's no option to turn this off. If I ...

  • Casual Listener
  • Plan Premium Country Norway Device Honor 6 Operating System Android 6 (Marshmallow)   My Question or Issue I noticed recently that spotify now automatically downloads any liked albums,...
  • Twinrehz
  • Casual Listener
  • 775 Views
  • 1 replies
  • 0 likes
  • 775 Views
  • 1 replies
  • 0 likes

[MOBILE][BUG] Followed artists not loading

PlanPremiumCountryUS DeviceLG G7 ThinQOperating SystemAndroid Pie My Question or IssueThe issue is that followed artists don't load in the artists screen, depeding on connection. What I see is one of three things, based on my context:1 - (on Wifi, bu...

  • Regular
  • Plan Premium Country US   Device LG G7 ThinQ Operating System Android Pie   My Question or Issue The issue is that followed artists don't load in the artists screen, depeding on ...
  • Stringyman
  • Casual Listener
  • 624 Views
  • 4 replies
  • 3 likes
  • 624 Views
  • 4 replies
  • 3 likes

Solved!! App on google playstore corrupted my SD card

I downloaded the Spotify app from the Google Playstore on my Xperia Phone,As i do so, my Sandisk SD card became corrupt and had to be wiped to fix this, will this happen again in the future? i lost alot of photos and app data so this has been extemel...

  • Casual Listener
  • I downloaded the Spotify app from the Google Playstore on my Xperia Phone, As i do so, my Sandisk SD card became corrupt and had to be wiped to fix this, will this happen again in the future? i lost...
  • ReinardHarmse
  • Casual Listener
  • 1542 Views
  • 6 replies
  • 0 likes
  • 1542 Views
  • 6 replies
  • 0 likes

Spotify songs pause when i open a pin in the pinterest app. I am on an android when this happens.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 2582 Views
  • 0 replies
  • 2 likes
  • Spotify and pinterest malfunction
  • 2582 Views
  • 0 replies
  • 2 likes

Solved!! Spotify connect downloads songs at startup

PlanPremiumCountryGermanyDeviceHuawei P smartOperating SystemAndroid 9 My Question or IssueHi everyone. Every time I turn on Spotify connect on my phone, it downloads 50 songs. Why is this possible? I have activated "Very good quality". Can that spil...

  • Visitor
  •   Plan Premium Country Germany Device Huawei P smart Operating System Android 9   My Question or Issue Hi everyone. Every time I turn on Spotify connect on my phone, it downloads...
  • dinomight
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Randomly downloads albums and playlists

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemAndroid Oreo I don't use the "download" feature but Spotify is forcing it on me.When I launch the app, a random album or playlist I recently played will attempt to be downloaded. It only occurs when...

  • Casual Listener
  • Plan Premium Country USA Device OnePlus 6 Operating System Android Oreo   I don't use the "download" feature but Spotify is forcing it on me. When I launch the app, a random album or p...
  • Testiedegekste
  • Visitor
  • 911 Views
  • 3 replies
  • 1 likes
  • 911 Views
  • 3 replies
  • 1 likes

Full screen

I'm trying to get my spotify in full screen mode the way that it'd hide my android notification bar it worked for a few time (see below) but then it reappeared again PlanPrenium CountryFrance DeviceHuawei p30 Operating SystemAndroid 9.1.0 My Question...

  • Casual Listener
  • I'm trying to get my spotify in full screen mode the way that it'd hide my android notification bar it worked for a few time (see below) but then it reappeared again  Plan Prenium  Count...
  • Willedm
  • Casual Listener
  • 571 Views
  • 2 replies
  • 0 likes
  • 571 Views
  • 2 replies
  • 0 likes

Can't Access Some Local File Music on Phone

PlanPremiumCountryAustraliaDeviceSamsung galaxy S9Operating SystemWhatever the latest update one is. Sorry, not sure how to check.My Question or IssueSo I got a soundtrack filled with some songs from one of my favourite movies. None of the songs are ...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung galaxy S9 Operating System Whatever the latest update one is. Sorry, not sure how to check. My Question or Issue So I got a soundtrack filled wi...
  • 292 Views
  • 0 replies
  • 0 likes
  • local files
  • 292 Views
  • 0 replies
  • 0 likes

Equaliser not working when starting and phone locked

PlanPremiumCountryAustraliaDeviceSamsung Note 8Operating SystemAndroid 9 My Question or IssueThe equaliser in Spotify will not work if the device is paired when the lock screen is engaged. It only works when I open the phone with my fingerprint. This...

  • Visitor
  • Plan Premium Country Australia Device Samsung Note 8 Operating System Android 9   My Question or Issue The equaliser in Spotify will not work if the device is paired when the lock scre...
  • 415 Views
  • 0 replies
  • 0 likes
  • 415 Views
  • 0 replies
  • 0 likes

[AndroidAuto] App not updating current song playing

PlanPremiumCountryCanadaDevicePixel 2XLOperating SystemAndroid 10.0 My Question or IssueWhen listening to a downloaded playlist in offline mode, the song title and cover art do not get updated on the Android Auto screen as the songs change. This was ...

  • Casual Listener
  • Plan Premium Country Canada Device Pixel 2XL Operating System Android 10.0   My Question or Issue When listening to a downloaded playlist in offline mode, the song title and cover art ...
  • 628 Views
  • 0 replies
  • 1 likes
  • android auto
  • 628 Views
  • 0 replies
  • 1 likes

Superuser Contribution Offline playlists keep downloading every day

Hi, For some reason my offline playlists keep redownloading each day.Actions taken on 31/10/2019:- Turned offline off for all playlists- Deleted cache- Uninstalled Spotify App- Removed all offline devices from the web portal- Reset my password- Reins...

  • Casual Listener
  • Hi,   For some reason my offline playlists keep redownloading each day. Actions taken on 31/10/2019: - Turned offline off for all playlists - Deleted cache - Uninstalled Spotify App - Rem...
  • dvdmeer
  • Casual Listener
  • 933 Views
  • 2 replies
  • 3 likes
  • 933 Views
  • 2 replies
  • 3 likes