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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42967 Views
  • 66 replies
  • 25 likes
  • 42967 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878271 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878271 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26448 Views
  • 4 replies
  • 0 likes
  • 26448 Views
  • 4 replies
  • 0 likes

Can't login on android app

I have the same problem whenever I install any update on my phone that logs me out of Spotify. My email and password I know works because I login on the Spotify website no problem. When I try to click the email link it sends it constantly says expire...

  • Casual Listener
  • I have the same problem whenever I install any update on my phone that logs me out of Spotify. My email and password I know works because I login on the Spotify website no problem. When I try to clic...
  • Luan
  • Spotify Star
  • 717 Views
  • 1 replies
  • 1 likes
  • Android
    login issues
  • 717 Views
  • 1 replies
  • 1 likes

Superuser Contribution weird language setup

Hello,I'm new to spotify. I wanted to use the app on my android phone. I am using the free version and want to upgrade to the premium, but I cannot (reason see below). I am in Germany and my system language is English (both the phone and desktop). No...

  • Visitor
  • Hello, I'm new to spotify. I wanted to use the app on my android phone. I am using the free version and want to upgrade to the premium, but I cannot (reason see below). I am in Germany and my system...
  • Petya
  • Community Legend
  • 843 Views
  • 1 replies
  • 0 likes
  • 843 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blank home screen and slow loading

PlanPremium CountryUSA DeviceGalaxy S9Operating SystemAndroid Version 9 My Question or IssueMy spotify had been slowed down significantly these past few weeks. Clicking songs to play, I would have to wait 5 or 6 seconds until the song actually plays ...

  • Visitor
  •   Plan Premium   Country USA   Device Galaxy S9 Operating System Android Version 9   My Question or Issue My spotify had been slowed down significantly these past few...
  • Petya
  • Community Legend
  • 1101 Views
  • 2 replies
  • 1 likes
  • blank homescreen
    slow
  • 1101 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution How to close Spotify on Android? (NOT log out!)

PlanPremiumCountryNZDeviceNokiaOperating SystemAndroid My Question or IssueHow the **bleep** do I close the thing without having to login/out every time? I sometimes play my music through other devices. In this past week (been a couple of updates) no...

  • Casual Listener
  • Plan Premium Country NZ Device Nokia Operating System Android   My Question or Issue How the **bleep** do I close the thing without having to login/out every time? I sometimes play my ...
  • Petya
  • Community Legend
  • 2620 Views
  • 2 replies
  • 0 likes
  • 2620 Views
  • 2 replies
  • 0 likes

Superuser Contribution Crashes on startup - Motorola Moto G5

PlanPremiumDeviceMotorola Moto G5Operating SystemAndroid 8.1.0My Question or IssueMy Spotify application has been crashing every time I try to open it for ~2 months now. I have tried some fixes, to no avail, and need suggestions

  • Casual Listener
  •   Plan Premium Device Motorola Moto G5 Operating System Android 8.1.0 My Question or Issue My Spotify application has been crashing every time I try to open it for ~2 months now. I have ...
  • EthanJennings
  • Casual Listener
  • 910 Views
  • 4 replies
  • 0 likes
  • 910 Views
  • 4 replies
  • 0 likes

Solved!! Unable to disable Waze integration

PlanPremiumCountryIsraelDevicePixel 1Operating SystemAndroid Pie (9)Android App Version:8.5.27.957 My Question or IssueHi, It seems that Waze integration collides with Google Assistant and therefore I want to disable it. I disabled it from Waze's sid...

  • Casual Listener
  • Plan Premium Country Israel Device Pixel 1 Operating System Android Pie (9) Android App Version: 8.5.27.957   My Question or Issue Hi,   It seems that Waze integration collide...
  • OmriCohen
  • Casual Listener
  • 6975 Views
  • 1 replies
  • 0 likes
  • 6975 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android lock screen controls not workin

PlanFree/PremiumCountry DeviceSamsung Galaxy 8When phone is locked the pause/play button is not effective for pausing music. I push pause and it pauses momentarily then plays on its own after under a second. The same thing happens but in reverse if t...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxy 8 When phone is locked the pause/play button is not effective for pausing music. I push pause and it pauses momentarily then plays on its ...
  • Petya
  • Community Legend
  • 853 Views
  • 2 replies
  • 0 likes
  • 853 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Mobile - Only Shuffle play.

PlanPremiumCountryNew ZealandDeviceSamsung SM-A320YOperating SystemAndroid Latest My Question or IssueOn the mobile device the only option is to shuffle play my play lists. I've followed all instructions but the shuffle play option is not present and...

  • Regular
  • Plan Premium Country New Zealand Device Samsung SM-A320Y Operating System Android Latest   My Question or Issue On the mobile device the only option is to shuffle play my play lists. I...
  • Petya
  • Community Legend
  • 740 Views
  • 2 replies
  • 0 likes
  • 740 Views
  • 2 replies
  • 0 likes

Superuser Contribution Landscape Auto-Rotate!!!!!!

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid My Question or IssueWhere has auto-rotate disappeared to???I don't understand...it ALWAYS used to auto-rotate.Whyyyyyyyyyyyyy was this changed????? Why is this gone?????Makes NO sen...

  • Music Fan
  • Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android   My Question or Issue Where has auto-rotate disappeared to??? I don't understand...it ALWAYS used to auto-...
  • Petya
  • Community Legend
  • 902 Views
  • 1 replies
  • 0 likes
  • landscape
    landscape mode
    Ongoing Issues
    Please Fix This
  • 902 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lock screen widget not showing

PlanPremiumCountryFinlandDeviceNokia 5.1 PlusOperating SystemAndroid 9 My Question or IssueMy lockscreen doesn't show Spotify widget. This is very annoying.

  • Music Fan
  • Plan Premium Country Finland Device Nokia 5.1 Plus Operating System Android 9   My Question or Issue My lockscreen doesn't show Spotify widget. This is very annoying.  
  • Petya
  • Community Legend
  • 1331 Views
  • 1 replies
  • 0 likes
  • 1331 Views
  • 1 replies
  • 0 likes

“Okay Google, play my music” for Google Home speakers

All of my Google Home speakers have this problem. I have all 3 of Google's speakers, the small, medium and large one and this happens on my Pixel phone as well. It used to play my "My Liked Songs" in order of newest to oldest. So that song that you j...

  • Regular
  • All of my Google Home speakers have this problem. I have all 3 of Google's speakers, the small, medium and large one and this happens on my Pixel phone as well.   It used to play my "My Liked ...
  • 1297 Views
  • 0 replies
  • 2 likes
  • Google Assistant
    Google Home
    My Liked Songs
  • 1297 Views
  • 0 replies
  • 2 likes

scrobbling offline/caching not working?

PlanPremiumCountryGermanyDeviceHuawei Honor 6xOperating SystemAndroid 7 My Question or IssueSo yesterday i was forced into listening to music offline by having no reception but the app didn't cache my songs and did not scrobble them later. I can only...

  • Regular
  • Plan Premium Country Germany Device Huawei Honor 6x Operating System Android 7   My Question or Issue So yesterday i was forced into listening to music offline by having no reception b...
  • 483 Views
  • 0 replies
  • 0 likes
  • 483 Views
  • 0 replies
  • 0 likes

Solved!! All songs by artist on Mobile

PlanPremiumCountryUSADevicePixel XLOperating SystemAndroid 10 My Question or IssueI'm trying to play a song by an artist but I don't remember the name of the song. So I searched the artist but it will only show me certain categories like their top 5 ...

  • Visitor
  • Plan Premium Country USA Device Pixel XL Operating System Android 10   My Question or Issue I'm trying to play a song by an artist but I don't remember the name of the song. So I searc...
  • OneByBoo
  • Roadie
  • 1153 Views
  • 1 replies
  • 0 likes
  • artist
    Mobile
    song list
  • 1153 Views
  • 1 replies
  • 0 likes

Notification tab doesn't close

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemANDROID My Question or IssueEven though I close my app the Spotify tab stays open and I can't close it unless I go to settings and choose 'Force Stop'.

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S9 Operating System ANDROID   My Question or Issue Even though I close my app the Spotify tab stays open and I can't close it unless I go...
  • Luan
  • Spotify Star
  • 1118 Views
  • 1 replies
  • 0 likes
  • 1118 Views
  • 1 replies
  • 0 likes

Moto G6 Installed Spotify Premium, no music sound

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 9 PieMy Question or IssueInstalled Spotify, and now under settings Media Volume control is whited out an...

  • Casual Listener
  • Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 9 Pie My Question or Issue Ins...
  • Luan
  • Spotify Star
  • 612 Views
  • 1 replies
  • 0 likes
  • 612 Views
  • 1 replies
  • 0 likes

Unhiding a liked song

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryIndiaDeviceAsus Zenfone Max Pro M1Operating SystemAndroid Pie I accidentally pressed the hide button while playing my...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country India Device Asus Zenfone Max Pro M1 Operating System ...
  • Luan
  • Spotify Star
  • 742 Views
  • 3 replies
  • 0 likes
  • 742 Views
  • 3 replies
  • 0 likes

Superuser Contribution Like / Dislike Button in Notifications Broken

PlanPremiumCountryDEDeviceSamsung S8 and Pixel 3Operating SystemAndroid 9 and 10 My IssueThe Like and Dislike buttons in the Notifications do not do anything for more than two months. However they work in the App and on my Windows Client. but not in ...

  • Casual Listener
  • Plan Premium Country DE Device Samsung S8 and Pixel 3 Operating System Android 9 and 10   My Issue The Like and Dislike buttons in the Notifications do not do anything for more than tw...
  • Petya
  • Community Legend
  • 559 Views
  • 2 replies
  • 1 likes
  • 559 Views
  • 2 replies
  • 1 likes

Random pause, play and next song

Plan: PremiumCountry: Netherlands Device(iPhone SE, Samsung Galaxy S8)Operating System(iOS 12.4.1, Android 9) My Question or IssueHi all, since a week or two I'm experiencing weird issues on my iPhone and my Android phone. I think it has something to...

  • Casual Listener
  •   Plan: Premium Country: Netherlands   Device (iPhone SE, Samsung Galaxy S8) Operating System (iOS 12.4.1, Android 9)   My Question or Issue Hi all, since a week or two I'm...
  • Paul_dH
  • Casual Listener
  • 1664 Views
  • 4 replies
  • 0 likes
  • Android
    iphone
  • 1664 Views
  • 4 replies
  • 0 likes

Car view

PlanPremiumCountryIsraelDeviceSamsung Galaxy note 9 My Question or IssueI did a clean uninstull of the App and then installed Spotify again and still I don't have the option to switch on automatic car view, it doesn't even appear in the options of th...

  • Visitor
  • Plan Premium Country Israel Device Samsung Galaxy note 9   My Question or Issue I did a clean uninstull of the App and then installed Spotify again and still I don't have the option to s...
  • OneByBoo
  • Roadie
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

cannot login from Android app

PlanFreeCountryItalyDeviceMoto X4Operating SystemAndroid 9 My Question or IssueI am unable to login with my account from the Android app. I get the "email/password not correct" and if I try to get a link by mail, the link is always expired. Tried rei...

  • Visitor
  •   Plan Free Country Italy Device Moto X4 Operating System Android 9   My Question or Issue I am unable to login with my account from the Android app. I get the "email/password no...
  • OxfordSemicolon
  • Visitor
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes