Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52120 Views
  • 67 replies
  • 25 likes
  • 52120 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882216 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882216 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27488 Views
  • 4 replies
  • 0 likes
  • 27488 Views
  • 4 replies
  • 0 likes

Google Assistant won't auto play s10

PlanPremiumCountryUSDeviceSamsung S10+Operating SystemAndroid Oreo My Question or IssueGoogle Assistant will search a song but not auto play. OS completely up to dateApp data clearedApp delinked and relinkedApp uninstalled and reinstalledPhone master...

  • Visitor
  • Plan Premium Country US Device Samsung S10+ Operating System Android Oreo   My Question or Issue Google Assistant will search a song but not auto play.  OS completely up to ...
  • Nikechk89
  • Visitor
  • 3965 Views
  • 3 replies
  • 2 likes
  • 3965 Views
  • 3 replies
  • 2 likes

Made For You Section Not Visible on Home Page

PlanPremiumCountryIndiaDevicePixel 2XLOperating SystemAndroid Pie My Question or IssueI have been using Spotify premium for about 2 weeks now. I couldn't see my Daily Mixes or Discover Weekly on the home page or anywhere else. I like discovering new ...

  • Newbie
  • Plan Premium Country India Device Pixel 2XL Operating System Android Pie   My Question or Issue I have been using Spotify premium for about 2 weeks now. I couldn't see my Daily Mixes o...
  • Loxer
  • Community Legend
  • 688 Views
  • 1 replies
  • 1 likes
  • 688 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution How do I include pictures in Playlist Titles

I see it in a shared playlist (attached) and it makes it so much easier to scroll to the playlist I wantHow do I add my own ones?PlanPremium for FamilyCountryNew Zealand DeviceSamsung S6 Edge Operating SystemAndroid 7.0

  • Regular
  • I see it in a shared playlist (attached) and it makes it so much easier to scroll to the playlist I want How do I add my own ones? Plan Premium for Family Country New Zealand   Device...
  • Katerina
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount of songs in a playlist

My Question or Issue Can't find the amount of songs in a playlist anymore. Very annoying. No problem with older versions on iOS.

  • Music Fan
  •     My Question or Issue  Can't find the amount of songs in a playlist anymore. Very annoying. No problem with older versions on iOS.
  • Guido
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Automatically downloading podcasts

I live in an area of California with spotty cell service (there are plenty of us). For a decade, my chosen podcast app has automatically downloaded episodes for me whenever I am at home and I have a good connection, so I can then listen to them anywh...

  • Visitor
  • I live in an area of California with spotty cell service (there are plenty of us). For a decade, my chosen podcast app has automatically downloaded episodes for me whenever I am at home and I have a ...
  • jacobev221
  • Newbie
  • 11199 Views
  • 1 replies
  • 97 likes
  • 11199 Views
  • 1 replies
  • 97 likes

Once again Spotify deleted my saved songs

PlanPremiumCountry DeviceWindows 8 and Samsung Galaxy S7 EdgeOperating SystemAndroid 8My Question or IssueSo I was looking for a song I saved that I saved about 3-4 months ago and I can't find it at all. While scrolling down in my saved songs for the...

  • Casual Listener
  • Plan Premium Country   Device Windows 8 and Samsung Galaxy S7 Edge Operating System Android 8 My Question or Issue So I was looking for a song I saved that I saved about 3-4 months ago ...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Superuser Contribution Search result text does not match picture

PlanFree/PremiumCountry DeviceSamsung Galaxy S7 EdgeAndriod 8.0 My Question or IssueWhen searching, the art for a search result returned did not match the artist returned.I searched for 'lime' and the art was from a song called Limestone by Magic Cit...

spotify1.jpg spotify2.jpg spotify3.jpg
  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Galaxy S7 Edge Andriod 8.0   My Question or Issue When searching, the art for a search result returned did not match the artist returned....
  • Peter
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

subject

message

  • Visitor
  • message
  • user-removed
  • Not applicable
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Wrong translation in French

PlanPremiumCountryFranceDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueIn the "Ecoutés récemment" (recently listened to) section, the playlist with my saved tracks is named "Vous titres sauvegardés" (You saved tracks) instead of "Vos...

  • Visitor
  • Plan Premium Country France Device Huawei P20 Pro Operating System Android   My Question or Issue In the "Ecoutés récemment" (recently listened to) section, the playlist with my saved ...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

first 10 songs keep playing

PlanFreeCountryUnited StatesDeviceMotorola z3Operating SystemAndroid OreoMy Question or IssueHi, on non-Spotify made playlists the first 10 or so songs keep playing over and over again, is there anything I can do? Is anyone else having this problem?

  • Newbie
  • Plan Free Country United States Device Motorola z3 Operating System Android Oreo My Question or Issue Hi, on non-Spotify made playlists the first 10 or so songs keep playing over and over ag...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Album cover via bluetooth on the car display

PlanPremiumCountryItalyDeviceS10 +Operating SystemAndroid 9.0 "pie" My Question or IssueI use a lot Spotify on my car (a Renault Megane IV with r-link2) via bluetooth because unfortunately there isn't an app yet.There's a method to show the album cov...

  • Visitor
  • Plan Premium Country Italy Device S10 + Operating System Android 9.0 "pie"   My Question or Issue I use a lot Spotify on my car (a Renault Megane IV with r-link2) via bluetooth because...
  • 3075 Views
  • 0 replies
  • 15 likes
  • 3075 Views
  • 0 replies
  • 15 likes

Spotify hijacks bluetooth headphone commands intended for another app.

Plan: PremiumCountry: USDevice: Moto ZOperating System: Android 8.0My Question or IssueI'm new to Spotify premium, and have found that it downloads huge amounts of data, and I can't use the internet at work. So, until I can download my Spotify librar...

  • Casual Listener
  • Plan: Premium Country: US Device: Moto Z Operating System: Android 8.0 My Question or Issue I'm new to Spotify premium, and have found that it downloads huge amounts of data, and ...
  • themountinman
  • Casual Listener
  • 763 Views
  • 2 replies
  • 0 likes
  • 763 Views
  • 2 replies
  • 0 likes

Can't use bluetooth controls

The bluetooth controls won't work anymore (can't skip songs).I have to open the app on my phone ( galaxy s9 ) to manually hit " skip ". I had to stop using Spotify in my car.Also, can't skip songs on my phone lock screen. The app crash all the time i...

  • Casual Listener
  •   The bluetooth controls won't work anymore (can't skip songs). I have to open the app on my phone ( galaxy s9 ) to manually hit " skip ". I had to stop using Spotify in my car. Als...
  • user-removed
  • Not applicable
  • 7917 Views
  • 15 replies
  • 19 likes
  • 7917 Views
  • 15 replies
  • 19 likes

Solved!! Displaying artwork on lockscreen

PlanPremiumCountrySpainDeviceSamsung Galaxy S8Operating SystemAndrioid 9.0 "Pie" My Question or IssueOn my old phone, about a year ago, I always had the album/track artwork displaying as the wallpaper of my lockscreen, and I'm really missing that. I'...

  • Visitor
  • Plan Premium Country Spain Device Samsung Galaxy S8 Operating System Andrioid 9.0 "Pie"   My Question or Issue On my old phone, about a year ago, I always had the album/track artwork d...
  • xoholo
  • Composer
  • 2079 Views
  • 1 replies
  • 0 likes
  • 2079 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download songs since update

PlanPremiumCountryGermanyDeviceLG G5Operating SystemAndroid My Question or Issue Since the last two updates, Spotify isn't really working for me anymore. IIt started with crashing and canceling my downloads saying my storage is full, which it wasn't ...

  • Visitor
  • Plan Premium Country Germany Device LG G5 Operating System Android   My Question or Issue   Since the last two updates, Spotify isn't really working for me anymore.  IIt st...
  • Jemi
  • Spotify Legend
  • 1188 Views
  • 1 replies
  • 0 likes
  • 1188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily mixes showing on Samsung Galaxy phone but not on Lenovo tablet

PlanFreeCountry DeviceSamsung Galaxy 8, Lenovo Tab 4 10Operating SystemAndroid My Question or Issue Daily mixes appear in my phone, but not in my tablet. The tablet app does recognize that I've been listening to the daily mixes in my listening histor...

  • Casual Listener
  • Plan Free Country   Device Samsung Galaxy 8, Lenovo Tab 4 10 Operating System Android   My Question or Issue  Daily mixes appear in my phone, but not in my tablet. The&n...
  • rlempel
  • Casual Listener
  • 518 Views
  • 5 replies
  • 0 likes
  • 518 Views
  • 5 replies
  • 0 likes

Solved!! Adding your own music

PlanPremiumCountryAustralia Device Samsung Galaxy 9Operating System Android Oreo, Windows 10,etc.) My Question or IssueHi all, How do you add your own music to your account? I've added some of my own music using my pc but on my phone, the songs are g...

  • Regular
  • Plan Premium Country Australia    Device  Samsung Galaxy 9 Operating System  Android Oreo, Windows 10,etc.)   My Question or Issue Hi all,   How do you...
  • MattWilliam
  • Regular
  • 3222 Views
  • 4 replies
  • 0 likes
  • 3222 Views
  • 4 replies
  • 0 likes

'Made for you' gone

PlanPremiumOperating SystemAndroid My Question or IssueThe made for you option is gone since the latest update. There's no daily mixes and weekly mixes. I searched in the app but couldn't find the option anywhere.

  • Casual Listener
  •   Plan Premium Operating System Android   My Question or Issue The made for you option is gone since the latest update. There's no daily mixes and weekly mixes. I searched in the app...
  • Bittencourt
  • Spotify Star
  • 1629 Views
  • 3 replies
  • 0 likes
  • 1629 Views
  • 3 replies
  • 0 likes

Artists/Albums not showing entries that correspond to songs inside my library

PlanPremiumIndia Device(Pixel 2 XL)Operating System(Android Pie) The first three screenshorts are from my Pixel 2 XL (Android Phone). If you see the first 2 screenshots, no Artists or Albums appear under their respective tabs. Meanwhile, if you check...

Screenshot_20190313-185338.png Screenshot_20190313-185855.png Screenshot_20190313-185345.png Item-0_and_AirPortExtra_and_Item-01.png
  • Visitor
  • Plan Premium India   Device (Pixel 2 XL) Operating System (Android Pie)   The first three screenshorts are from my Pixel 2 XL (Android Phone). If you see the first 2 screenshots, n...
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify won't play the next song

PlanPremiumCountrySwedenDeviceSamsung Galaxy 8Operating SystemAndroid 8.0.0 My Question or IssueIf I search for an artist and open "all songs" and select the song I want to listen at. When the song has come to the end spotify just loop the selected s...

  • Visitor
  • Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System Android 8.0.0   My Question or Issue If I search for an artist and open "all songs" and select the song I want to l...
  • Jemi
  • Spotify Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes