Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56412 Views
  • 68 replies
  • 25 likes
  • 56412 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27969 Views
  • 5 replies
  • 0 likes
  • 27969 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Grey out, can't play

Can't play the music, i thought because of my plan. Then i change to premium and it turns out the same. I'm a newbee on spotify.PlanPremiumCountry IndonesiaDeviceVivo v5Operating SystemAndroid 6.0 My Question or Issue

  • Casual Listener
  • Can't play the music,  i thought because of my plan. Then i change to premium and it turns out the same.  I'm a newbee on spotify. Plan Premium Country  Indonesia Device Vivo v5 ...
  • Jemi
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No puedo ver mis álbumes en la app

Plan PremiumCountry EspañaDeviceXiaomi Mi A2 My Question or Issue No puedo ver mis álbumes, cuando entró se queda siempre pensando

  • Newbie
  • Plan Premium Country  España Device Xiaomi Mi A2   My Question or Issue  No puedo ver mis álbumes, cuando entró se queda siempre pensando  
  • Jemi
  • Spotify Legend
  • 935 Views
  • 1 replies
  • 0 likes
  • 935 Views
  • 1 replies
  • 0 likes

Full library view

PlanPremiumCountry U.S.ADeviceSamsung Galaxy 9 (SM-G960u1) Operating SystemAndroid 9.0My Question or IssueI know there are different views of the library for premium and free users. I have a premium account however my library still only displays play...

  • Casual Listener
  • Plan Premium Country  U.S.A Device Samsung Galaxy 9 (SM-G960u1)   Operating System Android 9.0 My Question or Issue I know there are different views of the library for premium and...
  • Cloudlion
  • Casual Listener
  • 684 Views
  • 4 replies
  • 0 likes
  • 684 Views
  • 4 replies
  • 0 likes

MIUI 10 no Spotify Playback Control Buttons

PlanPremiumCountry GermanyDeviceLeEco Le Pro 3 Elite (x722)Operating SystemAndroid 7.2 MIUI 10 17.02.19 Beta My Question or Issue As you can see in the screenshots I don't have the playback buttons which is very annyoing. Maybe someone had the same p...

  • Regular
  • Plan Premium Country  Germany Device LeEco Le Pro 3 Elite (x722) Operating System Android 7.2 MIUI 10 17.02.19 Beta   My Question or Issue  As you can see in the screenshots ...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

Spotify Connect stopped working on AV receiver

PlanPremiumCountry USADeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or Issue My AV receiver stopped showing up as an available device (Denon AVR-X6400) after the most recent Spotify update. It's not listed on my wife's Galaxy S9 eit...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue   My AV receiver stopped showing up as an available device (Denon AVR...
  • 986 Views
  • 0 replies
  • 1 likes
  • Android 9
    Denon AVR
  • 986 Views
  • 0 replies
  • 1 likes

every day Spotify uninstalls all my songs

this is really annoying, haven't found a solution yet. any help would be appreciated

  • Casual Listener
  • this is really annoying, haven't found a solution yet. any help would be appreciated
  • payals73
  • Casual Listener
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Is there a WIP Chromebook app?

Now, I'm aware of the several posts here asking about this, and I just want to know, is there anything in the works for a PLAY STORE version of Spotify redesigned for Chromebooks? Using the web player isn't the best in my experience since I like my p...

Screenshot 2019-03-02 at 7.38.49 PM.png Screenshot 2019-03-02 at 8.00.22 PM.png
  • Regular
  • Now, I'm aware of the several posts here asking about this, and I just want to know, is there anything in the works for a PLAY STORE version of Spotify redesigned for Chromebooks? Using the web playe...
  • 566 Views
  • 0 replies
  • 2 likes
  • chromebook
  • 566 Views
  • 0 replies
  • 2 likes

Artist songs

Some Artist are not available in India why like Charlie Puth Linkin park etc

  • Casual Listener
  • Some Artist are not available in India why like Charlie Puth Linkin park etc   
  • Darshanbs
  • Casual Listener
  • 630 Views
  • 2 replies
  • 0 likes
  • warner music
  • 630 Views
  • 2 replies
  • 0 likes

Solved!! Linkin Park and Green Day songs not available

Plan FreeCountry IndiaDevice Sony Xperia T2 UltraOperating System Android Lollipop 5.1 My Question or Issue I'm not able listen to Linkin Park and Green Day's songs as it shows that the song is not available. So i want to ask if this for everyone or ...

  • Newbie
  • Plan Free Country India Device Sony Xperia T2 Ultra Operating System Android Lollipop 5.1  My Question or Issue I'm not able listen to Linkin Park and Green Day's songs as it shows that the ...
  • Mantisentil
  • Community Legend
  • 11563 Views
  • 1 replies
  • 6 likes
  • Green Day
    linkin park
  • 11563 Views
  • 1 replies
  • 6 likes

Music switches song mid way through without permission

Premium for studentsUSAGalaxy Note 9My Question or Issue When I am listening to music on my phone or PC, spotify randomly switches to another playlist that I've never searched for.I have logged out of all sessions and removed the playlist but it keep...

  • Newbie
  • Premium for students USA Galaxy Note 9 My Question or Issue  When I am listening to music on my phone or PC, spotify randomly switches to another playlist that I've never searched for. I ha...
  • Noah
  • Spotify Star
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Latest UI

PlanPremiumCountry India DeviceOne plus 6Operating SystemAndroid pie My Question or Issue I'm not able to acces the latest UIEarlier before i was able to acces it but suddenly it just shifted to the old UI.

  • Casual Listener
  • Plan Premium Country  India   Device One plus 6 Operating System Android pie   My Question or Issue  I'm not able to acces the latest UI Earlier before i was able to a...
  • Dhruv014
  • Casual Listener
  • 784 Views
  • 2 replies
  • 0 likes
  • UI
  • 784 Views
  • 2 replies
  • 0 likes

Spotify doesn't work with

PremiumItaly Redmi 5 PlusAndroid 9 Pie My Question or IssueHi.I've a problem with the android app of Spotify.Usually when i'm using mobile connection, it seems that i'm offline and i have to close and re-open the app to work. My provider is "Ho Mobil...

  • Newbie
  •   Premium Italy     Redmi 5 Plus Android 9 Pie   My Question or Issue Hi. I've a problem with the android app of Spotify. Usually when i'm using mobile connection, it...
  • isaumyam
  • Composer
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Still unable to post to Instagram Stories

PlanPremiumCountryUnited States DeviceLG G6Operating SystemAndroid version 8.8.0 My Question or Issue I have the most up to date version of Spotify, Instagram, and the Android operating system, but I'm still unable to share music to Instagram Stories...

  • Casual Listener
  • Plan Premium Country United States  Device LG G6 Operating System Android version 8.8.0   My Question or Issue  I have the most up to date version of Spotify, Instagram, and ...
  • Clément_L
  • Music Fan
  • 2099 Views
  • 5 replies
  • 0 likes
  • Functionality
    Instagram Stories
  • 2099 Views
  • 5 replies
  • 0 likes

Sort folders separately from playlists?

Why can't I sort my playlists on Android sorted logically, aka Alphabetically, but with folders on top, also alphabetically? You know, like you used to, and even Windows 95 could?

  • Gig Goer
  • Why can't I sort my playlists on Android sorted logically, aka Alphabetically, but with folders on top, also alphabetically?   You know, like you used to, and even Windows 95 could?
  • Clément_L
  • Music Fan
  • 520 Views
  • 1 replies
  • 1 likes
  • 520 Views
  • 1 replies
  • 1 likes

Shuffle all songs from library

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue Since the last update I can't see all songs from my library by titles anymore to do Shuffle all, so how can we shuffle all songs from our Library now? I trie...

  • Casual Listener
  • Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue  Since the last update I can't see all songs from my library by titles a...
  • Clément_L
  • Music Fan
  • 798 Views
  • 1 replies
  • 0 likes
  • 798 Views
  • 1 replies
  • 0 likes

Solved!! Hi i am using spotify from india which launched few days ago i cant find any vidoes on Spotify app

Hi i am using spotify from india i cant find any vidoes on Spotify app i looked through out but still i cant find vidoes

  • Newbie
  • Hi i am using spotify from india i cant find any vidoes on Spotify app i looked through out but still i cant find vidoes
  • Brunelicia
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Playlists in random order

I noticed yesterday that my playlists and playlist folders are completely out of order on my phone. There is no way to rearrange them.

  • Gig Goer
  • I noticed yesterday that my playlists and playlist folders are completely out of order on my phone. There is no way to rearrange them.
  • NetanZaf
  • Regular
  • 3532 Views
  • 7 replies
  • 5 likes
  • 3532 Views
  • 7 replies
  • 5 likes

[App v8.4.94.817] Thumb up/downs

PlanPremiumCountry GermanyDevice(Xiaomi MiA1)Operating SystemAndroid Pie After giving an accidentelly "Thumb up" or "Thumb down" to a song, this can not be made undone, apparently. I can delete the song in the Radio-Playlist, that's all. The green th...

  • Regular
  • Plan Premium Country  Germany Device (Xiaomi MiA1) Operating System Android Pie     After giving an accidentelly "Thumb up" or "Thumb down" to a song, this can not be made un...
  • 244 Views
  • 0 replies
  • 1 likes
  • 244 Views
  • 0 replies
  • 1 likes

Order of playlists

DeviceSony Xperia XZ2 CompactOperating SystemAAndroid PieMy Question or IssueSince a while the sorting of playlists in the Android app is off. Where before it followed whatever order you put them in in the Windows app. But now when I follow a new pla...

  • Roadie
  •   Device Sony Xperia XZ2 Compact Operating SystemA Android Pie My Question or Issue Since a while the sorting of playlists in the Android app is off. Where before it followed whatever orde...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Music Player - LockScreen

Music player not working in the screen locked PlanPremiumCountryItaly DeviceSamsung s8Operating SystemAndroid 9

  • Newbie
  • Music player not working in the screen locked    Plan Premium Country Italy   Device Samsung s8 Operating System Android 9    
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes