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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43007 Views
  • 66 replies
  • 25 likes
  • 43007 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878288 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878288 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26453 Views
  • 4 replies
  • 0 likes
  • 26453 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android Notifications Interrupt Music

PlanPremiumCountryUSADeviceSamsung S10EOperating SystemAndroid 10 My Question or IssueI'm unable to get spotify to ignore android notifications. When a notification happens, the music pauses for the notification sound. I've tried Do Not Disturb and t...

  • Newbie
  • Plan Premium Country USA Device Samsung S10E Operating System Android 10   My Question or Issue I'm unable to get spotify to ignore android notifications. When a notification happens, ...
  • Carlneo
  • Newbie
  • 58198 Views
  • 88 replies
  • 29 likes
  • Android Notification Interruptions
  • 58198 Views
  • 88 replies
  • 29 likes

Solved!!Superuser Contribution Shuffle turns on by itself

PlanPremiumCountryUnited States of AmericaDevice(Moto Z4)Operating System(Android 10) My Question or IssueEvery time I start up my Spotify app and select a song to play, shuffle automatically turns on. This is especially annoying when I am trying to ...

  • Casual Listener
  • Plan Premium Country United States of America Device (Moto Z4) Operating System (Android 10)   My Question or Issue Every time I start up my Spotify app and select a song to play, shuf...
  • Batshiitake
  • Casual Listener
  • 34788 Views
  • 32 replies
  • 8 likes
  • 34788 Views
  • 32 replies
  • 8 likes

Superuser Contribution Accessibility Feedback on Android: sorting of playlists

Dear Accessibility Support of Spotify,I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader users on Android Talkback have huge challenges while tr...

  • Casual Listener
  • Dear Accessibility Support of Spotify, I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader us...
  • Joan
  • Moderator
  • 109 Views
  • 2 replies
  • 0 likes
  • 109 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps playing video on Fire TV Stick apo

PlanPremiumCountryBrazilDeviceAmazon Fire TV StickOperating SystemAmazon Fire Stick OS My Question or IssueI use Spotify on my Fire TV Stick, and control it with Spotify Connect. When I play a song, it automatically plays the video version, not the a...

  • Casual Listener
  • Plan Premium Country Brazil Device Amazon Fire TV Stick Operating System Amazon Fire Stick OS   My Question or Issue I use Spotify on my Fire TV Stick, and control it with Spotify Conn...
  • MihailY
  • Moderator
  • 188 Views
  • 3 replies
  • 1 likes
  • Amazon Fire TV Stick
    fire stick
    Firestick
    spotify connect
    video
  • 188 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Spotify web player not playing what I am clicking on (on Android phone)

PlanFree/PremiumCountryUSADeviceSamsung Galaxy J3 VOperating System? My Question or IssueI am trying to listen to Spotify using my phone and it doesn't work the same way it does on a laptop. There are multiple things that are messing up or maybe that...

  • Newbie
  •   Plan Free/Premium Country USA Device Samsung Galaxy J3 V Operating System ?   My Question or Issue I am trying to listen to Spotify using my phone and it doesn't work the same ...
  • Joan
  • Moderator
  • 1840 Views
  • 1 replies
  • 0 likes
  • 1840 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect, no devices appear

For a few months now, I'm generally not able to see any of my local speakers and speaker groups in Spotify. I have 6 speakers in my home (all Google devices) and several speaker groups. Usually, when I go to Connect, the device list is empty, as in t...

  • Regular
  • For a few months now, I'm generally not able to see any of my local speakers and speaker groups in Spotify. I have 6 speakers in my home (all Google devices) and several speaker groups. Usually, when...
  • Eni
  • Moderator
  • 926 Views
  • 8 replies
  • 0 likes
  • 926 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution How do I get podcasts to play in the same order as the sorting?

My podcast is sorted Newest to Oldest and I would like them to also *play* in that order too. However, when the newest one finishes, instead of moving down the list it jumps to a recommended podcast.

  • Casual Listener
  • My podcast is sorted Newest to Oldest and I would like them to also *play* in that order too. However, when the newest one finishes, instead of moving down the list it jumps to a recommended podcast.
  • OscarDC
  • Moderator
  • 1628 Views
  • 4 replies
  • 0 likes
  • 1628 Views
  • 4 replies
  • 0 likes

What's happened to Gramofon?

My Question or IssueAfter months wrestling with Sonos's obtuse interface with poor Spotify support, I discovered Gramofon as a remarkably cheap alternative with excellent reviews. However it seems to be impossible to buy it! Does anyone have any idea...

  • Casual Listener
  • My Question or Issue After months wrestling with Sonos's obtuse interface with poor Spotify support, I discovered Gramofon as a remarkably cheap alternative with excellent reviews. However it seems ...
  • jay613
  • Regular
  • 3722 Views
  • 5 replies
  • 0 likes
  • gramofon
  • 3722 Views
  • 5 replies
  • 0 likes

Solved!! after update to 8.9.70.556 the app crash on load

After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds.Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleting cache and data, reinstall. After data delete, I pass...

  • Casual Listener
  • After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds. Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleti...
  • AnhLuu
  • Casual Listener
  • 845 Views
  • 6 replies
  • 0 likes
  • 845 Views
  • 6 replies
  • 0 likes

Superuser Contribution 2 Issues On Tablet: Landscape Mode For Lyrics Is Not Available + Player Disappears

Spoiler (Highlight to read)PlanPremiumCountryTürkiyeDeviceSamsung Galaxy Tab S8 (SM-X700)Operating SystemAndroid 13, One UI 5.1My Question or IssueSince a couple weeks, I'm having 2 troubles on the Spotify app on my Galaxy Tab S8 tablet. Those are st...

  • Newbie
  •   Plan Premium Country Türkiye Device Samsung Galaxy Tab S8 (SM-X700) Operating System Android 13, One UI 5.1 My Question or Issue Since a couple weeks, I'm having 2 troubles o...
  • sorryorplease
  • Newbie
  • 3877 Views
  • 30 replies
  • 15 likes
  • 3877 Views
  • 30 replies
  • 15 likes

Superuser Contribution queue automatically pausing after song ends

PlanPremiumCountryIrelandDevicePixel 7Operating System(Android 14) My Question or Issuenot rlly too much to add beyond the title. occasionally the queue will start acting up and just pause automatically each time a song ends for no discernible reason...

  • Music Fan
  • Plan Premium Country Ireland Device Pixel 7 Operating System (Android 14)   My Question or Issue not rlly too much to add beyond the title. occasionally the queue will start acting up ...
  • Not applicable
  • 490 Views
  • 5 replies
  • 0 likes
  • "android"
    Android
    Android 14
    Queue bug
    Queue Problems
  • 490 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Playlists not Loading on Android

This morning I've found that the Spotify App on my Android Phone will not load any playlists, Not my personal ones, nor recommended and found in Search. The Menus work fine and I can still play music through Search, but no Access to Playlists, they'r...

  • Casual Listener
  • This morning I've found that the Spotify App on my Android Phone will not load any playlists, Not my personal ones, nor recommended and found in Search. The Menus work fine and I can still play music...
  • roch418
  • Casual Listener
  • 2438 Views
  • 43 replies
  • 6 likes
  • 2438 Views
  • 43 replies
  • 6 likes

Superuser Contribution App malfunction?

PlanPremiumCountry DeviceMotorola 2022 5g stylusOperating SystemAndroid Oreo My Question or IssueI have notifications set for my followed podcasts, as well as checking my Spotify regularly through the day on days I know an episode is due. However, th...

  • Visitor
  •   Plan Premium Country   Device Motorola 2022 5g stylus Operating System Android Oreo   My Question or Issue I have notifications set for my followed podcasts, as well ...
  • Joan
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug report: I can't play a song from an artist profile

There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this bug.

  • Newbie
  • There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this...
  • Joan
  • Moderator
  • 270 Views
  • 3 replies
  • 1 likes
  • 270 Views
  • 3 replies
  • 1 likes

Superuser Contribution Songs in my Liked songs taking a very long time(>10 sec) to respond when i play

PlanPremium studentCountrySouth AfricaDeviceHisense E50(RAM 4GB, ROM 64GB)Operating SystemAndroid 11 My Question or IssueHi community. hope you guys are doing well. I am here for help because this is an ongoing issues since end of February. Whenever ...

  • Regular
  • Plan Premium student Country South Africa Device Hisense E50(RAM 4GB, ROM 64GB) Operating System Android 11   My Question or Issue Hi community. hope you guys are doing well.   ...
  • artemkiselev
  • Newbie
  • 1001 Views
  • 16 replies
  • 0 likes
  • Other
  • 1001 Views
  • 16 replies
  • 0 likes

Superuser Contribution Autoplay when connecting to bluetooth

 I've been having an issue with Spotify automatically starting and resume playing anytime bluetooth connects to my headphones or truck. I've tried all the "solutions" that I've found listed online and none of them work, or are terribly inconvenient, ...

  • Music Fan
  •  I've been having an issue with Spotify automatically starting and resume playing anytime bluetooth connects to my headphones or truck.  I've tried all the "solutions" that I've found listed onl...
  • callie5
  • Casual Listener
  • 68107 Views
  • 48 replies
  • 2 likes
  • Auto-pause
    autoplay
  • 68107 Views
  • 48 replies
  • 2 likes

Superuser Contribution Plus button or like button doesn't show

PlanPremiumCountry Device(Xioami 14T Pro) Operating System(Android 14, Hyperos Fw.) My Question or Issue Hi, I changed my phone, Xioami 9 to 14T Pro. But some of the main features changed. The plus button or like button (old) doesn't show in notifica...

  • Visitor
  •   Plan Premium Country   Device (Xioami 14T Pro)  Operating System (Android 14, Hyperos Fw.)   My Question or Issue   Hi, I changed my phone, Xioami 9 to 14T Pro....
  • Yordan
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Several usability issues with longer playlists

Plan _ PremiumFree/PremiumCountry _ Finland Device _ Samsung Galaxy A32 5GOperating SystemAndroid 13, with Samsung One UI 5.1 running as wellMy Question or IssueCan't be the only user who is having tons of problems with longer playlists. I put lots o...

  • Newbie
  • Plan _ Premium Free/Premium Country _ Finland   Device  _ Samsung Galaxy A32 5G Operating System Android 13, with Samsung One UI 5.1 running as well My Question or Issue Can't be th...
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify slowing down overtime

PlanPremiumCountryUSA DevicePixel 7 ProOperating SystemAndroid 15 My Question or IssueMy Spotify slows down overtime. Over the span of about 30 minutes to an hour the app gets slower. Every function you can think of gets slower. I have about 600 song...

  • Casual Listener
  • Plan Premium Country USA   Device Pixel 7 Pro Operating System Android 15   My Question or Issue My Spotify slows down overtime. Over the span of about 30 minutes to an hour the ...
  • Joan
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto app crashes frequently

PlanPremiumCountryGermanyDeviceSamsung Galaxy S21 FE 5GOperating SystemAndroid 14 - One UI 6.1 The Android Auto app crashes frequently for the last few month to the point where it sometimes recovers itself from the gray screen, but sometimes needs a ...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S21 FE 5G Operating System Android 14 - One UI 6.1   The Android Auto app crashes frequently for the last few month to the point where...
  • OscarDC
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes