Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50706 Views
  • 66 replies
  • 25 likes
  • 50706 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881437 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881437 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27266 Views
  • 4 replies
  • 0 likes
  • 27266 Views
  • 4 replies
  • 0 likes

Can't play certain songs when connected via Bluetooth

I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another device. I pay for a family premium and I'm pretty annoye...

  • Newbie
  • I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing  to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another...
  • PDmusic
  • Casual Listener
  • 2313 Views
  • 4 replies
  • 1 likes
  • 2313 Views
  • 4 replies
  • 1 likes

Spotify wont open on Pixel 6a

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 6a My Question or IssueFor the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried force-stopping and resetting the app, re-installing (and leaving beta), and ...

  • Visitor
  • Plan Premium Country United States Device Google Pixel 6a   My Question or Issue For the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried forc...
  • unseenlarks
  • Roadie
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution recover search history

PlanFreeCountryVenezuela Device(LG G7)Operating System(Android 9 ) My Question or Issuehi..i opened the app and my search history was dissapeared, so i´d like to know if there are any option to recover it. thanks in advance

  • Visitor
  • Plan Free Country Venezuela   Device (LG G7) Operating System (Android 9 )   My Question or Issue hi.. i opened the app and my search history was dissapeared, so i´d like to kno...
  • MihailY
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes when using other apps

PlanPremiumCountryUKDeviceMoto G62Operating SystemAndroid 13 My Question or IssueSpotify crashes every few minutes when running in the background. I have tried reinstalling and have switched off Android's battery optimisation feature for spotify. It ...

  • Casual Listener
  • Plan Premium Country UK Device Moto G62 Operating System Android 13   My Question or Issue Spotify crashes every few minutes when running in the background. I have tried reinstalling a...
  • gerodoggydog
  • Casual Listener
  • 1348 Views
  • 8 replies
  • 1 likes
  • 1348 Views
  • 8 replies
  • 1 likes

Superuser Contribution Unable to login

PlanPremiumCountryIndiaDeviceRedmi Note 11 Operating SystemAndroid 12 (Snow Cone) My Question or IssueHiI am using the same account on my desktop & Samsung phone, both working flawlessly but when I tried logging in using Redmi Note 11 it failed. I tr...

  • Casual Listener
  • Plan Premium Country India Device Redmi Note 11  Operating System Android 12 (Snow Cone)   My Question or Issue Hi I am using the same account on my desktop & Samsung phone, ...
  • AlejaR
  • Moderator
  • 2003 Views
  • 7 replies
  • 0 likes
  • 2003 Views
  • 7 replies
  • 0 likes

Superuser Contribution Bluetooth speaker breaks my shuffled queue.

PlanFree/PremiumDeviceXiaomi Redmi note 8 ProAnker SoundCore 2 Bluetooth SpeakerOperating SystemAndroid 10 Q1PA. 190711.020 My Question or IssueSo the thing is that at work I have a bluetooth speaker connected to my phone and listen to my +1000 song ...

  • Newbie
  • Plan Free/Premium Device Xiaomi Redmi note 8 Pro Anker SoundCore 2 Bluetooth Speaker Operating System Android  10 Q1PA. 190711.020   My Question or Issue So the thing is that at wo...
  • Lyubka
  • Moderator
  • 1094 Views
  • 6 replies
  • 0 likes
  • 1094 Views
  • 6 replies
  • 0 likes

Superuser Contribution Start where I left off

PlanPremiumCountry DeviceMoto g2021Operating SystemAndroid 11 I run the Spotify app and the home screen is filled with stuff I'm never going to use. All I want to do is press play and have it play where I left off in the last session. I see no way to...

  • Newbie
  • Plan Premium Country   Device Moto g2021 Operating System Android 11   I run the Spotify app and the home screen is filled with stuff I'm never going to use. All I want to do is pr...
  • Dian
  • Spotify Legend
  • 546 Views
  • 1 replies
  • 3 likes
  • 546 Views
  • 1 replies
  • 3 likes

Superuser Contribution Next song plays but no sound is emitted.

PlanPremiumCountryThe NetherlandsDeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueMy issue happens when I listen to spotify via bluetooth devices (wireless earbuds or car sound system). Using the phone speaker works fine. Using othe...

  • Regular
  • Plan Premium Country The Netherlands Device Google Pixel 6 Operating System Android 14   My Question or Issue My issue happens when I listen to spotify via bluetooth devices (wireless ...
  • OscarDC
  • Moderator
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook chapter shortened on Android

When listening to the audiobook Babel by R. F. Kuang, track 37 is only 1m37s long, cutting 48 minutes of the track. However, when I play it on the desktop app, it is the full 50 minutes long (see screenshots). How can I listen to the full chapter on ...

  • Newbie
  • When listening to the audiobook Babel by R. F. Kuang, track 37 is only 1m37s long, cutting 48 minutes of the track. However, when I play it on the desktop app, it is the full 50 minutes long (see scr...
  • Eni
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • Audiobooks
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Andorid Windows problems

PlanPremiumCountryChinaDeviceHUAWEI Operating System(HarmonyOS，win11)My Question or Issue1.my desktop Spotify cannot be set to Default music player. If I set ，When I double-click on the file, Spotify pops up, not play the music. I have tried to reins...

  • Newbie
  • Plan Premium Country China Device HUAWEI   Operating System (HarmonyOS，win11) My Question or Issue 1.my desktop Spotify cannot be set to Default music player. If I  set ，...
  • Lyubka
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't disable notifications from podcasts

PlanPremiumCountryIsraelDeviceSamsung Galaxy S22Operating SystemAndroid 14 My Question or IssueEvery time I try to disable push notifications for a podcast, the button simply doesn't work. I get the message that I'll stop receiving notifications for ...

  • Music Fan
  • Plan Premium Country Israel Device Samsung Galaxy S22 Operating System Android 14   My Question or Issue Every time I try to disable push notifications for a podcast, the button simply...
  • tpyrc
  • Visitor
  • 779 Views
  • 4 replies
  • 2 likes
  • 779 Views
  • 4 replies
  • 2 likes

Solved!! Android Spotify app cannot switch back to phone playback on latest update

Spotify Android version 8.5.77.1043 Hi.Since the latest update, when I have been casting from spotify to a chromecast or Google Home/Nest device, when I stop playback (via phone or voice command) and try to play on my phone...I can't switch playback ...

  • Regular
  • Spotify Android version 8.5.77.1043   Hi. Since the latest update, when I have been casting from spotify to a chromecast or Google Home/Nest device, when I stop playback (via phone or voice c...
  • d0v3yy
  • Visitor
  • 12636 Views
  • 28 replies
  • 20 likes
  • 12636 Views
  • 28 replies
  • 20 likes

Spotify won't care about the local files issue

There has been an ongoing thread about local files not working correctly on Android. It has been falsely marked as solved. It is not solved and plagues tons of devices. Address the problem and fix it. All the info is there, now actually do something ...

  • Music Fan
  • There has been an ongoing thread about local files not working correctly on Android. It has been falsely marked as solved. It is not solved and plagues tons of devices. Address the problem and fix it...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Superuser Contribution why can't i put a song in my playlist?

when i want to put a certain song in my playlist, it says it's already in it, but it's not

  • Newbie
  • when i want to put a certain song in my playlist, it says it's already in it, but it's not
  • Eni
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution No repeat button on premium

PlanPremiumCountryUSA My Question or IssueThe repeat button is no longer in the three dot menu on the now playing screen nor anywhere else.

  • Casual Listener
  •   Plan Premium Country USA   My Question or Issue The repeat button is no longer in the three dot menu on the now playing screen nor anywhere else.
  • PaulMikeyB
  • Regular
  • 3862 Views
  • 12 replies
  • 0 likes
  • 3862 Views
  • 12 replies
  • 0 likes

Superuser Contribution Unable to remove or rearrange autoplay queue

PlanPremiumCountryUSADeviceS23 UltraOperating SystemAndroid My Question or IssueUnable to remove or rearranges the queue of songs generated with 'Autoplay similar content' enabled.Steps to reproduce:Setup:1. Enable Autoplay similar content2. Search f...

  • Casual Listener
  • Plan Premium Country USA Device S23 Ultra Operating System Android   My Question or Issue Unable to remove or rearranges the queue of songs generated with 'Autoplay similar content' en...
  • MihailY
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to accept Blend Invite on Phone

PlanPremiumCountryUSA DeviceGoogle Pixel 6aOperating SystemAndroid My Question or IssueWhen trying to accept a blend invite, I'm taken to the Google Play store even though it's already installed. I am able to accept the invite when I click the link f...

  • Newbie
  •   Plan Premium Country USA  Device Google Pixel 6a Operating System Android   My Question or Issue When trying to accept a blend invite, I'm taken to the Google Play store e...
  • Eni
  • Moderator
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not change heart to green in all cases when you like the track on Android

PlanPremiumCountryFinlandDeviceGalaxy A40Operating SystemAndroid 11 My Question or IssueHi, I have problem with liked tracks. It only happens on my phone, so I guess it is a bug in the app, which is updated by now. I click sometimes anywhere on the h...

  • Roadie
  • Plan Premium Country Finland Device Galaxy A40 Operating System Android 11   My Question or Issue Hi, I have problem with liked tracks. It only happens on my phone, so I guess it is a ...
  • squidgewinkle
  • Music Fan
  • 4615 Views
  • 32 replies
  • 0 likes
  • Android
    heart
    liked tracks
  • 4615 Views
  • 32 replies
  • 0 likes