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Desktop (Mac)

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Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5281 Views
  • 1 replies
  • 0 likes
  • 5281 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7273 Views
  • 1 replies
  • 0 likes
  • 7273 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4963 Views
  • 1 replies
  • 3 likes
  • 4963 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 42471 Views
  • 19 replies
  • 1 likes
  • music stops
  • 42471 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 167141 Views
  • 0 replies
  • 35 likes
  • Mac
  • 167141 Views
  • 0 replies
  • 35 likes

Problem Listening Through Bose Soundlink II Bluetooth Around Ear Headphones

I'm having trouble listening to Spotify through my headphones as listed in the subject. Everything else on my computer (Amazon Prime video, YouTube, iTunes/Apple Music, all work fine. I usually have to restart Spotify if I want to listen through them...

  • Casual Listener
  •  I'm having trouble listening to Spotify through my headphones as listed in the subject. Everything else on my computer (Amazon Prime video, YouTube, iTunes/Apple Music, all work fine. I usually...
  • 411 Views
  • 0 replies
  • 0 likes
  • Mac
  • 411 Views
  • 0 replies
  • 0 likes

Solved!! Spotify not loading...

If anyone can help me. As of yesterday my Spotify completly stopped working. I can open the application up, but then nothing would load I would be stuck in a black screen. Would still have the access to the menu bar, but nothing else. I was listening...

Снимок экрана 2016-02-03 в 23.24.56.png
  • Casual Listener
  • If anyone can help me. As of yesterday my Spotify completly stopped working. I can open the application up, but then nothing would load I would be stuck in a black screen. Would still have the access...
  • pavlov33
  • Casual Listener
  • 2211 Views
  • 3 replies
  • 2 likes
  • Mac
  • 2211 Views
  • 3 replies
  • 2 likes

Solved!! Having multiple 'Liked from radio' stations

Hey there, I've looked around at threads about the 'Liked from radio' feature but I couldn't find any specific to my query. So I had 'Club/Trance' genre radio on yesterday and I was 'liking' songs and they were being added to my 'Liked from radio' pl...

  • Casual Listener
  • Hey there,   I've looked around at threads about the 'Liked from radio' feature but I couldn't find any specific to my query.   So I had 'Club/Trance' genre radio on yesterday and I...
  • charlesandanso
  • Casual Listener
  • 2337 Views
  • 7 replies
  • 2 likes
  • Mac
  • 2337 Views
  • 7 replies
  • 2 likes

Spotify skips tracks immediately, won't play any tracks from my own playlists

So, when I try to play playlists I've created myself it just changes track immediately with the message can't play current track. And it just goes on and on and on. But I can play other playlists and I can play my playlists if I log in with my partne...

  • Regular
  • So, when I try to play playlists I've created myself it just changes track immediately with the message can't play current track. And it just goes on and on and on. But I can play other playlists and...
  • AN4A
  • Regular
  • 615 Views
  • 6 replies
  • 0 likes
  • Mac
  • 615 Views
  • 6 replies
  • 0 likes

Recovering a Song

I was wondering if spotify has a history function or an ability to see what songs you've listen to or added to your music because I was in a rush and instead of adding a song to my playlist while on my phone I accidently removed the song. The song wa...

  • Newbie
  • I was wondering if spotify has a history function or an ability to see what songs you've listen to or added to your music because I was in a rush and instead of adding a song to my playlist while on ...
  • chris-red
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • Mac
  • 314 Views
  • 2 replies
  • 0 likes

"None of your Facebook friends are on Spotify"

I just recently signed back on to Spotify and downloaded the desktop application to my Mac. At first I could not get my login to work via the Login with Facebook button, but then I read a workaround to create an application specific password on Faceb...

  • Visitor
  • I just recently signed back on to Spotify and downloaded the desktop application to my Mac. At first I could not get my login to work via the Login with Facebook button, but then I read a workaround ...
  • SallyBrown
  • Casual Listener
  • 958 Views
  • 3 replies
  • 5 likes
  • Mac
  • 958 Views
  • 3 replies
  • 5 likes

How to make playlist folders?

I used to make playlist folders but I can't figure out how to do that now.

  • Visitor
  • I used to make playlist folders but I can't figure out how to do that now.
  • cowgoesoo
  • Newbie
  • 3320 Views
  • 2 replies
  • 0 likes
  • Mac
  • 3320 Views
  • 2 replies
  • 0 likes

Spotify premium: an error occurred please try again

I have paid Spotify premier due to I have experiencing the above error for long time and I thought was something with my internet but not I'm still getting this error when I search for any song, artist, play list, is really frustrating that I'm payin...

  • Newbie
  • I have paid Spotify premier due to I have experiencing the above error for long time and I thought was something with my internet but not I'm still getting this error when I search for any song, arti...
  • 383 Views
  • 0 replies
  • 0 likes
  • Mac
  • 383 Views
  • 0 replies
  • 0 likes

Solved!! Streaming to Airport Express from iPhone 6s

Hi,Spotify streams perfectly from my MacBook Pro to 2nd gen Airport Express but not from my iPhone 6s. Had the same problem with my iPhone 6. I've reset/rebooted all the devices in the chain and still not working. As you can imagine it's infuriating....

  • Casual Listener
  • Hi, Spotify streams perfectly from my MacBook Pro to 2nd gen Airport Express but not from my iPhone 6s. Had the same problem with my iPhone 6. I've reset/rebooted all the devices in the chain and st...
  • lcrozier
  • Casual Listener
  • 1518 Views
  • 4 replies
  • 0 likes
  • Mac
  • 1518 Views
  • 4 replies
  • 0 likes

Solved!! All Playlists have Disappeared

Hello, I logged into Spotify today and found that all of my playlists (I had created several) have completely disappeared. What happened? How do I get them back? EDIT: I should note - I HAVE playlists - they're just not mine. It's a short list of wei...

  • Visitor
  • Hello, I logged into Spotify today and found that all of my playlists (I had created several) have completely disappeared. What happened? How do I get them back?   EDIT:  I should note - ...
  • user-removed
  • Not applicable
  • 796 Views
  • 7 replies
  • 0 likes
  • Mac
    Windows
  • 796 Views
  • 7 replies
  • 0 likes

Devices Not Showing Up in Spotify

I have tried everything... connecting to the same Wi-Fi network, connecting with AND without a cable, restarting my laptop, restarting my phone, deleting my phone app, deleting the app on my Mac, and nothing seems to be working... nothing seems to be...

  • Casual Listener
  • I have tried everything... connecting to the same Wi-Fi network, connecting with AND without a cable, restarting my laptop, restarting my phone, deleting my phone app, deleting the app on my Mac, and...
  • peehikuru
  • Casual Listener
  • 5078 Views
  • 5 replies
  • 0 likes
  • Mac
  • 5078 Views
  • 5 replies
  • 0 likes

Solved!! Sharing a playlist in Spotify with non-Facebook users

Hi, I am using a Mac and trying to share a playlist from my account to a friend's account. Neither of us are on facebook and when I go to the share option and type the Spotify username it claims that it cannot be recognised. I have tried to follow th...

  • Newbie
  • Hi,    I am using a Mac and trying to share a playlist from my account to a friend's account.  Neither of us are on facebook and when I go to the share option and type the Spotify us...
  • djmikeystrange
  • Roadie
  • 444 Views
  • 1 replies
  • 0 likes
  • Mac
  • 444 Views
  • 1 replies
  • 0 likes

Songs Won't Play

I downloaded Spotify onto my MacBook Pro today. For a couple of hours I was able to play my songs just fine. I was in the process of organizing my songs into playlists when my issue happened. When in my song library I can play a song if I click the p...

  • Newbie
  • I downloaded Spotify onto my MacBook Pro today. For a couple of hours I was able to play my songs just fine. I was in the process of organizing my songs into playlists when my issue happened.  ...
  • DasPeter
  • Community Legend
  • 20033 Views
  • 3 replies
  • 2 likes
  • Mac
  • 20033 Views
  • 3 replies
  • 2 likes

Browse missing

Hey only today out of nowhere my browse button has disappeared on my iphone app and I can't go to any playlists bar my own? I have tried deleting the app and reinstalling and re- logining in. Please help

  • Newbie
  • Hey only today out of nowhere my browse button has disappeared on my iphone app and I can't go to any playlists bar my own? I have tried deleting the app and reinstalling and re- logining in. Please ...
  • Bittencourt
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • Mac
  • 737 Views
  • 1 replies
  • 0 likes

Cannot log in to Mac player

I created a new account with a gmail alias (myname+spotify@gmail.com) because my wife took over my original Spotify account years ago and I don't want to make her change. This account is working in that I can log in to the web player, but I cannot lo...

  • Casual Listener
  • I created a new account with a gmail alias (myname+spotify@gmail.com) because my wife took over my original Spotify account years ago and I don't want to make her change. This account is working in t...
  • Bittencourt
  • Spotify Star
  • 297 Views
  • 3 replies
  • 0 likes
  • Mac
  • 297 Views
  • 3 replies
  • 0 likes

Why is my Facebook profile still showing up?

I disconnected Spotify from Facebook but my Facebook name still shows up. I tried logging in and logging back out, uninstalling and reinstalling, and this has not worked. I don't my FB name to appear at all (which is different from my Spotify usernam...

  • Casual Listener
  • I disconnected Spotify from Facebook but my Facebook name still shows up. I tried logging in and logging back out, uninstalling and reinstalling, and this has not worked. I don't my FB name to appear...
  • djmikeystrange
  • Roadie
  • 479 Views
  • 1 replies
  • 0 likes
  • Mac
  • 479 Views
  • 1 replies
  • 0 likes

All of my iTunes playlists are showing up. Why?

I don't want any of my iTunes music connected to Spotify. When I installed the app on one of my computers I manually had to delete every single iTunes playlist. If I install on another computer, I don't want to have to do the same thing. Please help.

  • Casual Listener
  • I don't want any of my iTunes music connected to Spotify. When I installed the app on one of my computers I manually had to delete every single iTunes playlist. If I install on another computer, I do...
  • 426 Views
  • 0 replies
  • 0 likes
  • Mac
  • 426 Views
  • 0 replies
  • 0 likes

Proxy catch 22 on MAC OS-X

So, my Spotify client tries to connect to a proxy server that no longer exist.Logon is not possible and it seems that the settings options is unavailable until I log on.I have removed all proxy settings from my mac, but somehow Spotify stills keeps t...

  • Newbie
  • So, my Spotify client tries to connect to a proxy server that no longer exist. Logon is not possible and it seems that the settings options is unavailable until I log on. I have removed all proxy s...
  • 360 Views
  • 0 replies
  • 0 likes
  • Mac
  • 360 Views
  • 0 replies
  • 0 likes

Solved!! Empty playlist

My playlist got emptied the other day for some reason, not emptied by me. Is there any way to retrieve it?Playlist ID: 0vCn9olrPNfAQJAlPJcWkvI have currently added couple of tracks since it got emptied.

  • Newbie
  • My playlist got emptied the other day for some reason, not emptied by me. Is there any way to retrieve it? Playlist ID: 0vCn9olrPNfAQJAlPJcWkv I have currently added couple of tracks since...
  • MauriceMV
  • Spotify Star
  • 1209 Views
  • 2 replies
  • 0 likes
  • Mac
  • 1209 Views
  • 2 replies
  • 0 likes