Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4424 Views
  • 1 replies
  • 0 likes
  • 4424 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6511 Views
  • 1 replies
  • 0 likes
  • 6511 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4448 Views
  • 1 replies
  • 3 likes
  • 4448 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 41271 Views
  • 19 replies
  • 1 likes
  • music stops
  • 41271 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166482 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166482 Views
  • 0 replies
  • 35 likes

Notifications not working

The notifications will not load, no matter how long I let it. All I get is the circle of dots that shows that it's loading. To better understand, look at the picture.

  • Casual Listener
  • The notifications will not load, no matter how long I let it. All I get is the circle of dots that shows that it's loading. To better understand, look at the picture.
  • 0312jwh
  • Casual Listener
  • 1006 Views
  • 6 replies
  • 1 likes
  • Mac
  • 1006 Views
  • 6 replies
  • 1 likes

OS X Client > serious graphic card glitching/artefacting

DescriptionEverytime I open/use the Spotify OS X desktop client, it causes my video card/signal to glitch out majorly. Usualy white artefacting, which looks as if the video card is about to fail. What I expected to happenClick through various GUI ite...

  • Casual Listener
  • Description Everytime I open/use the Spotify OS X desktop client, it causes my video card/signal to glitch out majorly. Usualy white artefacting, which looks as if the video card is about to fail. ...
  • MacAttack
  • Casual Listener
  • 747 Views
  • 3 replies
  • 0 likes
  • Mac
  • 747 Views
  • 3 replies
  • 0 likes

Can't turn Surround Sound off on Desktop after enabling on Android app

Turned Surround Sound on via the Equalizer in the Android app yesterday. Launched Desktop application today, and realized Surround Sound was still on. Went back to Android app and turned it off. Restarted Desktop app twice, but Surround Sound won't t...

  • Newbie
  • Turned Surround Sound on via the Equalizer in the Android app yesterday.   Launched Desktop application today, and realized Surround Sound was still on.   Went back to Android app and t...
  • atom1989
  • Community Legend
  • 1008 Views
  • 1 replies
  • 0 likes
  • Mac
  • 1008 Views
  • 1 replies
  • 0 likes

Solved!! Demanding compensation for your faulty service

Dear Spotify, Your concept started a big movement in the entertainment industry. Your concept was user centred, you gave the people what they wanted all this time! But since you've become the marketleader your arrogance started to take over. This new...

  • Regular
  • Dear Spotify,   Your concept started a big movement in the entertainment industry. Your concept was user centred, you gave the people what they wanted all this time! But since you've become th...
  • awzc
  • Roadie
  • 977 Views
  • 4 replies
  • 7 likes
  • Mac
    Windows
  • 977 Views
  • 4 replies
  • 7 likes

Spotify not playing local files when HD disconnected

I have an external HD with all my iTunes music library. Spotify is aware of the library. When I try to reproduce (from Spotify) a song that I have in my iTunes library, with my HD disconnected, the song won't simply start, even though the song is ava...

  • Casual Listener
  • I have an external HD with all my iTunes music library. Spotify is aware of the library. When I try to reproduce (from Spotify) a song that I have in my iTunes library, with my HD disconnected, the s...
  • asmeikal
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • Mac
  • 441 Views
  • 2 replies
  • 0 likes

Spotify apps won't open on iPad nor iphone

Hi,I first started having problems s with my Spotify app on iPhone. It wouldn't open no matter how many times I click on it. Today same thing happened to my iPad app. I'm now starting to have problem with the web version on my Mac. Sometimes the musi...

  • Newbie
  • Hi, I first started having problems s with my Spotify app on iPhone. It wouldn't open no matter how many times I click on it. Today same thing happened to my iPad app. I'm now starting to have pro...
  • 312 Views
  • 0 replies
  • 0 likes
  • Mac
  • 312 Views
  • 0 replies
  • 0 likes

Solved!! Premium subscription: How do I stop these new annoying announcements?!

Ok, so since the new Spotify version I get annoying ads at the startup of Spotify. So first: Yes, I have an active premium subscription and yes, I am logged in in Spotify. Using the latest version 1.0.4.90 In German it is called "Ankündigungen" which...

  • Newbie
  • Ok, so since the new Spotify version I get annoying ads at the startup of Spotify.    So first: Yes, I have an active premium subscription and yes, I am logged in in Spotify. Using the la...
  • Jordi
  • Community Legend
  • 621 Views
  • 1 replies
  • 0 likes
  • Mac
  • 621 Views
  • 1 replies
  • 0 likes

Cant buy Premium

as i attempt to buy Premium in the app it says i can't as "in app purchases are not allowed in this region" what can i do as my sister already has premium? This is on iPhone

  • Newbie
  • as i attempt to buy Premium in the app it says i can't as "in app purchases are not allowed in this region" what can i do as my sister already has premium? This is on iPhone
  • kbrooksc
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Mac
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! My spotify won't open at all.

So here's the deal is I have OS X Yosemite 10.10.3, and I've reinstalled spotify (after completely clearing it from my macbook) twice now. But every time I try to open it, all I get is: this. Forever. I thought maybe I just needed to be patient and l...

Screen Shot 2015-04-21 at 7.33.30 PM.png
  • Casual Listener
  • So here's the deal is I have OS X Yosemite 10.10.3, and I've reinstalled spotify (after completely clearing it from my macbook) twice now. But every time I try to open it, all I get is:  &nbs...
  • jbeibl
  • Regular
  • 1885 Views
  • 8 replies
  • 0 likes
  • Mac
  • 1885 Views
  • 8 replies
  • 0 likes

[MAC] Desktop App Vulnerable?!

1. Spotify opened with the computer boot as usual2. Used the app to listen to some stuff 3. Paused the music to work with my own music 4. Did a break in the work and went to Spotify window 5. THIS MESS! (see attachment) What I expected to happen - Th...

  • Newbie
  • 1. Spotify opened with the computer boot as usual 2. Used the app to listen to some stuff  3. Paused the music to work with my own music  4. Did a break in the work and went to Spotify w...
  • Jordi
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • Mac
  • 374 Views
  • 1 replies
  • 0 likes

Local files disappeared after trying to sort

Hey guys, I was trying to get some songs that I downloaded from my local files into my spotify playlists. All of my songs had been showing up, no problem, but when I tried to sort the songs by artist, nothing happened. To try to solve this, I left th...

  • Newbie
  • Hey guys, I was trying to get some songs that I downloaded from my local files into my spotify playlists.  All of my songs had been showing up, no problem, but when I tried to sort the songs by ...
  • 420 Views
  • 0 replies
  • 0 likes
  • Mac
  • 420 Views
  • 0 replies
  • 0 likes

Changed language on OS X

Hi! So I've added greek to my prefered languages in system preferences>Language & Region, because it makes it possible for me to use greek lettering easily, which is very useful for my mathbased education. Danish is still enabled as my primary langua...

  • Newbie
  • Hi!   So I've added greek to my prefered languages in system preferences>Language & Region, because it makes it possible for me to use greek lettering easily, which is very useful for m...
  • deanmv
  • Regular
  • 341 Views
  • 1 replies
  • 0 likes
  • Mac
  • 341 Views
  • 1 replies
  • 0 likes

What is Spotify doing to combat decline in software quality?

Spotify has made it clear through some community responses that they are aware of the decline of their software quality, but it would be comforting to know what steps are taken to prevent it in the future? Over the past few weeks, we have seen some i...

  • Regular
  • Spotify has made it clear through some community responses that they are aware of the decline of their software quality, but it would be comforting to know what steps are taken to prevent it in the f...
  • Streck0
  • Roadie
  • 1205 Views
  • 8 replies
  • 16 likes
  • Mac
  • 1205 Views
  • 8 replies
  • 16 likes

Solved!! Play queue disappeared on Spotify Mac desktop

Since previous update I cannot find certain menu items anymore. Could be me, but it seems that they disappeared. It concerns items like the App 'store' and more important, the Play queue. Could anyone tell me if and where I can find the Play queue in...

  • Casual Listener
  • Since previous update I cannot find certain menu items anymore. Could be me, but it seems that they disappeared. It concerns items like the App 'store' and more important, the Play queue.   Co...
  • Soundofus
  • Community Legend
  • 495 Views
  • 3 replies
  • 0 likes
  • Mac
  • 495 Views
  • 3 replies
  • 0 likes

New user with questions about "my music"

Hello!Relatively new user here with a few questions. If I add a song to a playlist, will it automatically added to the "songs" section of my music? Or do I also have to hit the little checkmark to save it?Is there anyway to rearrange the order of pla...

  • Newbie
  • Hello! Relatively new user here with a few questions. If I add a song to a playlist, will it automatically added to the "songs" section of my music? Or do I also have to hit the little checkmark to ...
  • MauriceMV
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • Mac
  • 321 Views
  • 1 replies
  • 0 likes

Spotify application crashed as soon as I click Play

DescriptionSpotify started normally but it crashed as soon as I click on Play (everytime) A more detailed description, using numbered steps1. Start Spotify from App folder2. click on songs under my music3. click on song and play4. spotify disappaired...

  • Casual Listener
  • Description Spotify started normally but it crashed as soon as I click on Play (everytime)   A more detailed description, using numbered steps 1. Start Spotify from App folder 2. click on s...
  • ToolboxT
  • Roadie
  • 444 Views
  • 5 replies
  • 0 likes
  • Mac
  • 444 Views
  • 5 replies
  • 0 likes

All Songs Missing from Your Music

In the last few days all of my saved music has disappeared from Your Music section.I've tried logging out and logging in (using facebook) to no avail.The issue is present across all my devices. I've noticed Spotify desktop on Mac recently is very slu...

  • Regular
  • In the last few days all of my saved music has disappeared from Your Music section. I've tried logging out and logging in (using facebook) to no avail. The issue is present across all my devices. ...
  • aboy021
  • Regular
  • 643 Views
  • 8 replies
  • 0 likes
  • Mac
  • 643 Views
  • 8 replies
  • 0 likes

Error upon start up. Can't update to new version either.

DescriptionThis error whenever I start up Spotify. Not sure what this is but I would like to fix it. I dont know where to find plug in page so I could delete all plug ins. I have tried re-installing Spotify but still does the same thing. Must be a se...

  • Casual Listener
  • Description This error whenever I start up Spotify. Not sure what this is but I would like to fix it. I dont know where to find plug in page so I could delete all plug ins. I have tried re-installin...
  • Soundofus
  • Community Legend
  • 608 Views
  • 3 replies
  • 0 likes
  • Mac
  • 608 Views
  • 3 replies
  • 0 likes

[Mac OS X] Spotify 1.0.4.90 update downloading problem

Hello, After going in Spotify > About Spotify, I saw a message telling me that a new version is available and to click on the message to download the 1.0.4.90 version. But the problem is that after clicking it just displays 'Downloading a new version...

  • Roadie
  • Hello,   After going in Spotify > About Spotify, I saw a message telling me that a new version is available and to click on the message to download the 1.0.4.90 version.   But the pr...
  • Soundofus
  • Community Legend
  • 755 Views
  • 1 replies
  • 1 likes
  • Mac
  • 755 Views
  • 1 replies
  • 1 likes

Local files not syncing to phone

So, I wiped my Mac a few days ago, and finally got around to setting Spotify back up. I notice that the device section is totally missing, and came here to findout the hacky workaround to get local files syncing. However, it isn't working. I have the...

  • Casual Listener
  • So, I wiped my Mac a few days ago, and finally got around to setting Spotify back up. I notice that the device section is totally missing, and came here to findout the hacky workaround to get local f...
  • 1131212040
  • Casual Listener
  • 892 Views
  • 4 replies
  • 1 likes
  • Mac
  • 892 Views
  • 4 replies
  • 1 likes