Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4897 Views
  • 1 replies
  • 0 likes
  • 4897 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6915 Views
  • 1 replies
  • 0 likes
  • 6915 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4699 Views
  • 1 replies
  • 3 likes
  • 4699 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 42027 Views
  • 19 replies
  • 1 likes
  • music stops
  • 42027 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166801 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166801 Views
  • 0 replies
  • 35 likes

Add playlist to playque

Hi! I don't know how far back this was changed, I just noticed it a couple of months ago, that I can no longer add an entire playlist to the playque.I use this a lot, when I want to listen to a specific song, and then I want to go back to listening t...

  • Newbie
  • Hi!   I don't know how far back this was changed, I just noticed it a couple of months ago, that I can no longer add an entire playlist to the playque. I use this a lot, when I want to listen...
  • Soundofus
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • Mac
  • 380 Views
  • 1 replies
  • 0 likes

Spotify keeps auto-starting when "no" is selected.

I don't know why, but it just keeps to auto-start every time I restart my mac. Even though I select "no" in preferences and press the minus button in setting on my mac. It just keeps adding it self back to the list when you close it and open it up ag...

  • Casual Listener
  • I don't know why, but it just keeps to auto-start every time I restart my mac. Even though I select "no" in preferences and press the minus button in setting on my mac. It just keeps adding it s...
  • 305 Views
  • 0 replies
  • 0 likes
  • Mac
  • 305 Views
  • 0 replies
  • 0 likes

Public playlist not visible in search

I have two accounts, one for my work machine and one at home. I created a playlist and set it to public so that I could find it at home, but when I try to search for it it doesn't show up. It also doesn't show up when I search for it on my PS4. How d...

  • Casual Listener
  • I have two accounts, one for my work machine and one at home.   I created a playlist and set it to public so that I could find it at home, but when I try to search for it it doesn't ...
  • 313 Views
  • 0 replies
  • 0 likes
  • Mac
  • 313 Views
  • 0 replies
  • 0 likes

Some of the songs are not playing

Recently, evertime I play my playlist, I found that it stopped randomly after a few songs, and I realized that some of the songs are not playing and it just stopped there. I have no idea why and I have to click next song to continue lisening to the m...

  • Newbie
  • Recently, evertime I play my playlist, I found that it stopped randomly after a few songs, and I realized that some of the songs are not playing and it just stopped there. I have no idea wh...
  • 285 Views
  • 0 replies
  • 0 likes
  • Mac
  • 285 Views
  • 0 replies
  • 0 likes

Spotify for Mac playing the wrong song.

Hi all,I have had a song saved in the 'Songs' section for a while now. Recently when the song plays a different song plays instead. This only happens on my Mac, spotify on my phone and the Web player both play the correct song. I have reinstalled spo...

  • Casual Listener
  • Hi all, I have had a song saved in the 'Songs' section for a while now. Recently when the song plays a different song plays instead. This only happens on my Mac, spotify on my phone and the Web play...
  • 324 Views
  • 0 replies
  • 0 likes
  • Mac
  • 324 Views
  • 0 replies
  • 0 likes

Private session doesn't toggle the Publish my activity button

Hi guys, In earlier versions, when you enabled private session, you activity was never published in the feed. In the 1.0.3.101 version, private session doesn't set your publish to off automatically (if you had it on) and activity is shown in the feed...

  • Newbie
  • Hi guys,    In earlier versions, when you enabled private session, you activity was never published in the feed.   In the 1.0.3.101 version, private session doesn't set your p...
  • 733 Views
  • 0 replies
  • 1 likes
  • Mac
    Windows
  • 733 Views
  • 0 replies
  • 1 likes

Redundant Local Files

Over the years I have built up a big library of local files. Importing these into Spotify is slow and probably in most cases unnecessary: is there an easy way to cull out those songs which are available for streaming in Spotify? I have some music tha...

  • Visitor
  • Over the years I have built up a big library of local files.  Importing these into Spotify is slow and probably in most cases unnecessary:  is there an easy way to cull out those songs whic...
  • 182 Views
  • 0 replies
  • 0 likes
  • Mac
  • 182 Views
  • 0 replies
  • 0 likes

Spotify Premium: Announcments are ADVERTS please remove.

Please remove the announcments on the browse page that keep popping up and interferring with the UI. Clicking on the hide announcements buttons have no impact and they keep reoccurring. These are advertisments; they are not announcements as I do not ...

  • Newbie
  • Please remove the announcments on the browse page that keep popping up and interferring with the UI. Clicking on the hide announcements buttons have no impact and they keep reoccurring.   Thes...
  • test233
  • Casual Listener
  • 437 Views
  • 1 replies
  • 2 likes
  • Mac
  • 437 Views
  • 1 replies
  • 2 likes

Solved!! Can`t open spotify!!! :(

Hi, I have Macbook air and when I`m trying open spotify nothing happens just black screen with loading cyrcle and then nothing one minute, 5,10... when I close this window spotify freezes and ofer me to send this problem to apple....... the text of t...

  • Music Fan
  • Hi, I have Macbook air and when I`m trying open spotify nothing happens just black screen with loading cyrcle and then nothing one minute, 5,10...    when I close this window spotify free...
  • Fonzi9
  • Music Fan
  • 743 Views
  • 2 replies
  • 0 likes
  • Mac
  • 743 Views
  • 2 replies
  • 0 likes

Solved!! [OS X] Spotify Connect suddenly stopped working. No longer sees phone or PS4

Until a few days ago*, I had been using Connect between my laptop, android phone, and PS4. It works fine between my phone and PS4, but my laptop doesn't see either device anymore. When I click on the Connect button beside the volume slider, nothing h...

  • Regular
  • Until a few days ago*, I had been using Connect between my laptop, android phone, and PS4. It works fine between my phone and PS4, but my laptop doesn't see either device anymore.    ...
  • AshDroid
  • Regular
  • 1331 Views
  • 3 replies
  • 0 likes
  • Mac
  • 1331 Views
  • 3 replies
  • 0 likes

Can't delete songs from Starred folder in Spotify Web Player

I'm not sure if this is a problem on my end or a bug, but I can't delete songs from my Starred folder when I'm using the web player. I go into the folder, right click on a song and click delete but the song remains in my folder. I've noticed at the t...

  • Casual Listener
  • I'm not sure if this is a problem on my end or a bug, but I can't delete songs from my Starred folder when I'm using the web player.   I go into the folder, right click on a song and click&nbs...
  • Atlantic
  • Casual Listener
  • 717 Views
  • 4 replies
  • 0 likes
  • Mac
  • 717 Views
  • 4 replies
  • 0 likes

Does not update iTunes Playlists

Hey there, I found an article about this problem, but it is still not solved so I try to open a new file to find some more Users with the same Problem:I've got several iTunes Playlists in Spotify but none of them is up to date. They were imported to ...

  • Casual Listener
  • Hey there,    I found an article about this problem, but it is still not solved so I try to open a new file to find some more Users with the same Problem: I've got several iTunes Playl...
  • jobro123
  • Newbie
  • 631 Views
  • 1 replies
  • 1 likes
  • Mac
  • 631 Views
  • 1 replies
  • 1 likes

Can't play the current track

Hi, I started having this annoying problem.It seems that all of the tracks in a playlist that doesn't have the link icon behind them doesn't work.Tho the problem appears with some playlists, not all. The tracks that doesn't work in Spotify app work i...

Screen Shot 2015-04-16 at 9.30.41.png
  • Composer
  • Hi,   I started having this annoying problem. It seems that all of the tracks in a playlist that doesn't have the link icon behind them doesn't work. Tho the problem appears with some playli...
  • 209 Views
  • 0 replies
  • 0 likes
  • Mac
  • 209 Views
  • 0 replies
  • 0 likes

What features are missing that you used pre 1.x client?

I am compiling a list of features (in no order of importance) that you see missing from the new 1.x client. Please list features you used in the client pre version 1.0 and are now missing. I'll start by listing some that I am missing or have noticed:...

  • Casual Listener
  • I am compiling a list of features (in no order of importance) that you see missing from the new 1.x client. Please list features you used in the client pre version 1.0 and are now missing. I'll start...
  • TRobosson
  • Casual Listener
  • 444 Views
  • 2 replies
  • 1 likes
  • Mac
    Windows
  • 444 Views
  • 2 replies
  • 1 likes

Solved!! Radio Stations missing from account

I started adding artists on spotify to my account yesterday originally on a Windows OS. Today I was looking through my radio stations onmy laptop MAC OS and noticed multiple artists missing from my account. I am not sure if this is just a buggy issue...

  • Casual Listener
  • I started adding artists on spotify to my account yesterday originally on a Windows OS. Today I was looking through my radio stations  onmy laptop MAC OS and noticed multiple artists missing fro...
  • TariOkah
  • Casual Listener
  • 628 Views
  • 2 replies
  • 0 likes
  • Mac
    Windows
  • 628 Views
  • 2 replies
  • 0 likes

Spotify Opens Automatically when Itunes Opens after Upgrade

This is going to be a huge problem for me - it seems like now Spotify opens automatically whenever I open itunes or add music to my itunes collection. I don't see any way to prevent this from happening with the preferences menu and if this persists I...

  • Casual Listener
  • This is going to be a huge problem for me - it seems like now Spotify opens automatically whenever I open itunes or add music to my itunes collection.  I don't see any way to prevent this from h...
  • ahirsch511
  • Casual Listener
  • 1165 Views
  • 3 replies
  • 3 likes
  • Mac
  • 1165 Views
  • 3 replies
  • 3 likes

PLAYLIST AREN'T UPDATED

Hello... i m going crazy.... please help me. My playlist aren't sync with itunes. everywhere I look they say the solution is file-import playlist... but this option isn't available to me (my version is updated already). when I go File- i only have tw...

  • Newbie
  • Hello... i m going crazy....   please help me.        My playlist aren't sync with itunes.    everywhere I look they say the solution is file-import playlis...
  • Mattosaurus
  • Community Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • Mac
  • 539 Views
  • 1 replies
  • 0 likes

Certain tracks won't play

Lately certain songs and albums from a couple of the bands I have saved will not play. It will get to the song and just sit there. This is an issue because I run an online radio station and I use my Spotify to play music. Sometimes I leave it going s...

  • Casual Listener
  • Lately certain songs and albums from a couple of the bands I have saved will not play. It will get to the song and just sit there. This is an issue because I run an online radio station and I use my ...
  • 326 Views
  • 0 replies
  • 0 likes
  • Mac
  • 326 Views
  • 0 replies
  • 0 likes

Playlists as lists of songs gone, can I still find it?

On Android you can still open a playlist and see the list of songs within it. On the desktop (mac) now you only have lists of albums or if you look at the qeue icon you get a partial list of the songs. Removing functioanlity is always a bitter pill. ...

  • Roadie
  • On Android you can still open a playlist and see the list of songs within it. On the desktop (mac) now you only have lists of albums or if you look at the qeue icon you get a partial list of the song...
  • 291 Views
  • 0 replies
  • 0 likes
  • Mac
  • 291 Views
  • 0 replies
  • 0 likes

Removal of apps

BAD Move.The apps is the main reason I use spotify rather than other services with superior sound quality!!!!Off I go!!!

  • Casual Listener
  • BAD Move. The apps is the main reason I use spotify rather than other services with superior sound quality!!!! Off I go!!!  
  • DaveKiwi
  • Newbie
  • 385 Views
  • 2 replies
  • 1 likes
  • Mac
  • 385 Views
  • 2 replies
  • 1 likes