Premium Subscribers' Subscription Status Remains on free

[Yordan]

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

[Josiass]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have paid for individual premium but it’s not reflecting on the app

[jayant2]

Money is deducted from bank account but on Spotify page it shows transaction failed

[1188segura]

same thing happened to me earlier today and I am still trying to figure out how to get the account access very frustrating ordeal. 

[Yordan]

Hey everyone,

Our tech folks are currently looking into this. We'll keep you posted here as soon as we have any new information to share, so make sure to give a like and Subscribe to the thread from the three dots menu to stay tuned.

In the meantime, feel free to try the troubleshooting below, if you haven't already:

• log out and sign back in to your account
• perform a clean reinstall of the app
• try a different Wi-Fi network (a mobile hotspot would also do)

Cheers!

[nadyanmn]

Hello, i paid for premium today RM15.90 but my account still in FREE. Can you help ?

The payment status is successful

[xu766chbvn45bmby8638]

Hello.

I got a new mobile this summer and since then I haven't been able to access my account. My card is still being billed, but for some reason I still get e-mails offering me premium which I already have and when I open spotify as 'sion' it says that it is free account!

Here is a picture of a message from my bank when I was last billed by you recently.

I've tried to log out and inn again, but in vain. 

Can you please fix this

Sigurjón Thor Fridthjofsson

**bleep** 

 

[LE-07152023]

Fix this **bleep**

[Knoxe]

I got a free subscription for premium plan for months... So I was unable to cancel now they took money from my account how do I reverse it I don't want it it's use less for me 

[#10]

Eu utilizava o plano gratuito, assinei o Premium Duo dia 02/11/24 usando o mesmo usuário e e-mail. Minha conta não foi atualizada para Premiun. 

[BearyG]

Hiii, so, i buy for the first time premium, say that I have a free month. The problem is that my account doesn’t have premium, I try downloading, skipping infinite, but it doesn’t let me. Can anyone help me?