Alexa Skill completely broken

[calumascott]

Plan

Premium Family

Country

UK

Device

Alexa devices - various

Operating System

My Question or Issue

the Alexa skill is completely broken.

Alexa can no longer play from Spotify

The "Spotify connect" command gets the usual "open spotify on the device..." response but the alexa device is not made available to the spotify app on the mobile device

Disable and Enable of skill, disconnect and reconnect account make no difference.  Spotify App in this case on iOS 15.3.1.  No idea how one would check the skill version or build date I'm afraid.

Spotify app on mobile is V8.7.10.1611

[OscarDC]

Hey @calumascott,

Thank you for reaching out to the Community and welcome. 

We appreciate the troubleshooting you've done so far. Just to make sure, have you tried the steps listed on the top answer of this post?

If the issue persists, we'd recommend performing a clean reinstall of the app. This is often an overlooked step, but it’s more thorough than a regular one and can be helpful to get rid of any cache that might be causing the communication trouble between devices. 

Hope this helps. Let us know how it goes.