Can anyone help. I bought pre sale tickets for chase and status and now cant find them. Whers epukd

[Gina31]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Novy]

Hey there @Gina31,

Thanks for reaching out. 

We'd suggest reaching out directly to the ticket provider for further help with your tickets, since Spotify doesn't handle this part of the process. The email you received about the offer should include some information about the relevant company.

Hope this sheds some light on the matter. The Community will be here if anything else comes up. 

Cheers!