Distractable podcast not playable on phone

[donttalktome]

Hi!

I cannot play the Distractable podcast (which has video) on my phone. It seems to be working on my computer. I've tried updating, reinstalling the app and phone and signing in again. Nothing seems to be working. I keep getting a "Playback Failed" message. I've looked through my setting but there isn't anything that should be a problem. This has been going on for a couple of weeks, before this started I had had no issues playing the podcast. There is no problem playing music or other podcasts (although these are not video podcasts). 

I have a Samsung Galaxy A42 5G. 

[Amayy]

Hey there, welcome to the Spotify Community!

Could you please share a screen recording of the same? Meanwhile, you can try a clean install of the Spotify App. More info about clean-install is available here.

Keep us posted.

[Abdul91]

Plan

Free

Country

KSA (Kingdom of Saudi Arabia)

Device

(iPhone 11, Windows 11)

Operating System

(iOS 16.1.1, Windows 11)

My Question or Issue

So I was wondering why a podcast is exclusively video on Spotify (Distractable) but ironically there are no video on sight. I think this is a regional issue since the podcast works fine on the US. As I saw on Reddit. I tried to look for video settings and it was on the right settings. I also tried to log into my desktop still no video for the podcast. Your help is appreciated. Since the podcast is shifting towards viewers rather than listeners its frustrating for the listeners that's faces the same issue as I face currently. 

[Abdul91]

No one can help?

[Amayy]

Hey @Abdul91 thanks for asking in the Community!

Both free and premium users can stream video podcasts but sometimes there are regional restrictions from the publishers that might not allow you to stream videos. Therefore videos may not be available due to reasons not dependent on Spotify.

Let me know if you need help with anything else.