Error: Podcasts in Your Episodes list remaining visible despite not being ticked

[sethompson]

I am in NZ using Premium on computer app and android app

Samsung laptop Windows 10

Android phone app

There are 2 podcasts in my Your Episodes list that will not disappear although have been unticked for adding to Your Episodes. Now when I re-tick them, they are added again before the tick disappearing by itself and the '+' showing again. There is an error with these 2 episodes, from different shows.

I have re-installed the app but same problem remains.

Any ideas? 🙂

[Maria]

Hey there @sethompson,

Thanks for reaching out and welcome to the Community 🙂

Just to confirm, does both the Android app and the computer app behave in the same way when you're trying to remove these 2 episodes from Your Episodes? Also, if you try adding a few new episodes, do you encounter the same issue?

It's worth clearing stored cache from the app (if you haven't already), as stored data from previous versions may interfere with the app's performance at times. Once it's done, make sure to log out from the app and back in again. Completing these steps should resync your account info.

Another thing that comes to mind is checking with another internet connection. For example, if this occurs on both devices and they're currently connected to the same network, you can try using mobile data on your phone for a bit to see if you notice any difference.

Should this issue persist, however, would you mind sending us a video or photo showing how things look from your end? As this is a public forum, just make sure it doesn't include any personal info.

Let us know how you get on!

[Window_94]

There are Podcast Episodes that I have listened to but I am unable to get them out of "Your Episodes".

They are marked as finished, Aren't added to any playlists and don't have "Add to your episode " marked, but I am unable to remove.

[Window_94]

[Window_94]

This is happening both with android app and desktop application.

[Eni]

Hey @Window_94, 

Thanks for getting in touch about this here in the Community. 

Could you send us all the info @Maria asked for previously? We'll take a closer look. 

Also, could you let us know if this started happening after a specific event such as an update? 

Lastly, sending us the exact make/model, operating system and Spotify version of your devices would come in handy. 

We'll be on the lookout for your reply. 

[Window_94]

1. Confirmation of Issue Across Devices: Like I said it is two devices one Windows app and the other Android App
2. Recommendation to Clear Cache: I have attempted to do this on both devices and it is no help
3. Testing with a Different Internet Connection: this is happening at home, at work or if I am on my mobile data
4. Checking for Specific Triggers:So the 20th December episode of The Daily Briefing was the first that was effected
5. Request for Device Details: Google Pixel 6 Pro - Android 14 AP2A.240905.003.F1 (App version: 9.0.2.459) and Windows 11 Enterprise 23H2 22631.4460 (App version: 1.2.53.440.G7B2F582A) 

Let me know if you need anything more.

Joe Window

[Maria]

Hey @Window_94,

Thanks for the reply & for all additional details here!

To make sure we cover all bases, could you give the Web Player a shot to see if you notice any difference?

Another thing you can try on the mobile app is to remove the episodes using the 3 dot menu (instead of clicking the checkmark/+). Just open Your Episodes > click on the 3 dots next to the episode you'd like to remove > Remove from this playlist. Make sure to restart the app on both devices once it's done, which should sync the content between your devices.

Keep us posted on how it goes!

[Window_94]

OK, 3 dot menu solution works now. I had done that before and it hadn't.

I don't know if anything was fix in the app but it is now allowing me to remove it.

I have re-added the episode and can now remove it again normally.

Joe Window

[Maria]

Awesome, great to hear that it's working again @Window_94!

We're just a post away, should anything else pop up.

Cheers 🙂