Fire TV App Skipping Songs

[S-86]

Plan

Free

Country

USA

Device

Fire TV

My Question or Issue

The Fire TV app is skipping songs. When I play an album once song #1 ends it skips song #2 and song #3 (which acts like it is going to play) and plays song #4. This is not shuffling because the skipping of song is in order and it isn't playing songs in random order. Plus when I try to play a skipped song manually it takes multiple clicks before it will play and gets skipped if ads start playing.

[MihailY]

Hey @S-86,

Thanks for reaching out.

Would it be possible to send us a video of this behavior so we can investigate further? You can attach it to your response or upload it to YouTube or Google Drive.

Also, does the playback always skip 2 songs? Is it always the same songs that get skipped regardless if you've started a new playback session or not?

Keep us posted.

[S-86]

I've talked to some Spotify agents about the problem. A few just chalked my issue to me being in shuffle mode. Another helped me troubleshoot and when I reset my TV and internet connection my problem went away for 2 songs. So another agent and I went through all the trouble shooting steps and could not solve the issue. I was referred to talk to my TV manufacture. With my PC and Roku TV I haven't the problem it is just with my Insignia TV and I haven't any other issues involving my Insignia TV and other apps. So I guess the Spotify app and Insignia TVs are no longer fully compatible.

[wxgnii]

I'm having the same issue - the app itself is silent/produces no sound when listening to songs, and when I click play it constantly skips songs. Sometimes it'll just stop by itself or crash.

I have a firestick lite. All the other apps audio work fine and the skipping only is happening in this app, it's reflected on my devices too.

[Al149]

Making it possible for people who have a Fire Tv to use Spotify. The app is available for download and it claims to be compatible, however, there’s no sound when playing a song, songs skip rapidly in a matter or seconds. Troubleshooting steps are of no use. There are many forums with lots of users having this issue.