Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Image blurred for no reason

Image blurred for no reason

Plan

Premium

Country

Canada

Device

Samsung a70 but had the issue since samsung s8

Operating System

Android

 

My Question or Issue

Why is this image blurred and has a warning saying it's not an explicit or sensitive photo? I've never seen this for any other song or album cover and I can't disable it. The image used to be different as well. 

Screenshot_20200305-120528_Spotify.jpg
Reply
3 Replies

I see this on this song and Adrenaline by PLYA. 

I get the same blurred message on alot of music now, it doesnt make any sense "this photo does NOT contain any sensitive content"... wth man?

Hi again,

I reached out to Spotify Support and got this answer after we investigated this issue.


"I can confirm that this isn't a Spotify setting.

This is the actual cover art provided by the label to us. Other music services have the same cover too: 

https://music.apple.com/us/album/sunday-love-single/1479333228

https://music.apple.com/us/album/all-your-secrets-single/1481059240

https://soundcloud.com/blurredlinesrec/sakima-all-your-secrets

 

I understand that the label's choice of cover art and text is intriguing. Spotify doesn't have a say on this and we don't have information if it was a technical issue on the label's end or it's really meant to be like that. We have passed the feedback along to the right folks though and hopefully it'll reach the label."

Suggested posts