No sound using spotify connect

[Jeroens1984]

Plan

Premium

Country

netherlands

Device

iPhone 12, Yamaha rxv685

My Question or Issue

Since a couple of days, connect seems to have stopped working on my yamaha receiver. All worked fine before, but now I do not get any sound from the receiver. My phone can connect to the receiver, my receiver sees the connection (displays the track played, I can use the remote to skip tracks etc.) but there is no sound at all, and  all tracks play for 10 seconds before skipping to the next track. When disconnecting and playing on the phone itself all works fine, and streaming to the receiver using AirPlay or Bluetooth works perfectly. I tried resetting the receiver,

the phone and my internetconnection, but nothing seems to solve the issue. Does anyone know what to do ? 

[Jeroens1984]

unfortunately no. I contacted the Yamaha support and they suggested the following, but I didn't had time to try it. Let me know if it worked for you

This symptom is often caused by the router, so you can try the following:

Play once with your MusicCast 20 NET radio.
Next, unplug your router and all other network components.
In addition, also disconnect your MusicCast 20 from power and reconnect it as well as its network components after 2-3 minutes.

As soon as all devices are ready for use again, restart the playback of the NET radio via your MusicCast 20.
Afterwards, test the playback via Spotify.

[AlejaR]

Hey @Jeroens1984,

Thanks for posting in the Community and welcome. 

In this case, would you mind letting us know if you've tried to use Connect via the Yamaha MusicCast app? If not, we'd recommend trying the following steps from the MusicCast app:

• Go to the Settings menu.
• Select "Add New Device."
• Follow the remaining steps to set it up.

If you use the MusicCast app, you can try resetting the network configuration. To do it, you'll need to go to setup > functions > initialize. There, select Network and press Enter. Some users reported that it takes a few seconds to see a "completed" message appear on the screen and the on-screen output as well.

You can also check for updates in the firmware of your device. If none of the above does the trick, we'd like to check: did you notice if this started to happen after a specific event, such as an OS update? If yes, please send us the details.
 

Keep us in the loop!

[Jeroens1984]

I’ve tried the MusicCast app but there is no difference. I tried initializing but also no result. I did install new firmware ( v 2.07) for the receiver  a couple of days prior to finding the issue, but all this update apparently does is fix some bugs in multiroom use. Since I posted the first message I found out that connect is working normally on my tv, so there must be an issue related to the receiver, but I do not know what part is the cause of this. Based in my findings, you would assume the receiver, but I went to the hifi shop I got my

receiver from, they contacted Yamaha, and they said they tested the firmware and it is caused by Spotify.

[Lyubka]

Hey @Jeroens1984,

Thank you for reaching out here in the Community.

Since Spotify Connect is working normally on your TV and streaming directly via the device is also possible, this issue could be isolated to the receiver. We'd suggest that you reach out directly to the support team from Yamaha about this. If this behavior started after an update to your receiver, then this is most probably outside of Spotify's control to patch.

It is best to inform device manufacturer that the latest update that was pushed to the receiver has introduced a certain incompatibility with the Spotify app. Firmware updates on receivers/speakers and app updates from Spotify's end sometimes get out of tune which might cause issues.

We always work on improving the user's experience and we advise that you keep your Spotify up to date with the latest version, so that you don't miss out on any fixes and improvements.
 

Hope this helps. Take care 🙂
 

[NaderBazzi]

I have the same problem, but my Receiver is a RX-V485. After updating the firmware it stopped working.

[OscarDC]

Hey @NaderBazzi,

Thank you for joining the conversation. 

If your device stopped working as usual after a firmware update, it's possible that issue could be device-related. To check this, we'd recommend trying to use the Connect feature with a different device to see if the issue persists.

If so, we'd recommend performing a clean reinstall of the app by following the steps in this article. This will be helpful in getting rid of any cache that might be causing trouble. 

However, if the feature works well with other devices, we'd recommend reaching out directly to your receiver's support team so they can check what's happening and help you further.

If anything else comes up, the Community will be here for you. 

[NaderBazzi]

Hi Oscar, thanks for the feedback. Tested on other devices, they worked. I believe it was this firmware that disabled the function, but unfortunatelly i cannot roll back (searched for previous versions on website). I will contact Yamaha. Thanks!

[NaderBazzi]

Hi, updating:

I tried to downgrade the firmware of the receiver, without success, after getting a version with Yamaha assistance. It looks like this update is just one way.

[Susan_GP]

Hey @NaderBazzi,

Thanks for getting back to us. 

We see that we already replied to you about the same topic in this thread. Let's keep the conversation there to avoid any mix-ups.

Cheers!

[Jeroens1984 · Accepted solution]

Ive finally found a solution !

found thuis page: https://casupport.cambridgeaudio.com/en/product/6271421-851N/message/346jwq47nali0m4a-There-is-no-au....

aparently it had something to do with ipv6 on my internet router. I am very sure i never changed anything regarding this, so why this became a problem i have no clue, but shutting ipv6 down fixed it for me

[NaderBazzi]

It worked! Thank you very much!

[velolove]

Hey,

I have  two Yamaha WX-021 Speakers and one R-N602 Receiver, all connected to the wifi.

The WX-021 Speakers work with Netradio but when I try to play Spotify via the Musiccast App to the WX-021 Speaker there is no sound.

But when I try it to the R-N602 Receiver and then select the WX-021 Speaker to also play the same session it perfectly works.

What am I doing wrong?

[Tomhentom]

Hi, I have exactly the same Problem. Die you find a solution? 

[velolove · Accepted solution]

unfortunately no. I contacted the Yamaha support and they suggested the following, but I didn't had time to try it. Let me know if it worked for you

This symptom is often caused by the router, so you can try the following:

Play once with your MusicCast 20 NET radio.
Next, unplug your router and all other network components.
In addition, also disconnect your MusicCast 20 from power and reconnect it as well as its network components after 2-3 minutes.

As soon as all devices are ready for use again, restart the playback of the NET radio via your MusicCast 20.
Afterwards, test the playback via Spotify.

[1715childs7777]

i'm experiencing the same thing - spotify plays for a while then there's no sound.  i've used speakers in my house, in my studio, and bluetooth portable and the same thing keeps happening.  it's so frustrating and i don't know what to do.  it says it's playing but there is no sound.  it seems like it's also happening with "my library" on spotify, but that makes no sense.  help.....

[velolove]

The solution from the Yamaha support I wrote above worked for me. 

[furrycat]

Excellent, this worked for me, too!

Thank you!!!

[PeterB3]

This issue still persists. I just bought my Yamaha RX-V6A now and although everyithing is set up properly and both Spotify app (and Yamaha Music Cast app) and the receiver all show that streaming is on, there is no voice just silence. I tryed all the suggestions mentioned unders this topic. I am using Yamaha MusicCast for long time now with seperate MusicCast network units and there was no problem so far, except Yamaha RX.V6A. Is there any solution for this?

[Wizzibizzi]

Plan

Free/Premium

Country

Germany

Device

Samsung S23 Ultra & Yamaha RX-V6A AV receiver

Operating System

Android 14

My Question or Issue

Since a few days, Spotify is not working anymore with my Yamaha RX-V6A receiver. It worked for months without any issue, but now doesn't play anything on it aymore. I tried already network and full reset on the AV receiver, also re-installation of the Musicast and Spotify app on the smartphone, tried cable and WiFi connection - issue still persists.

Fun thing is that the steering of the receiver works, it switches on if i change the device in Spotify app, i can adjust volume, and i can play back a song, but it is not streamed to the receiver.

I checked the Musicast app with other streaming services like Amazon Music, and all is working, I can switch inside of the Spotify app to the smartphone device, and it plays immediately. But as soon as i switch (like i did for many months before already) to the AV receiver, nothing can be heard.

Any idea what else to try, anyone with similar setup and issues?!

Best regards,

Wilfried

[Eni]

Hey there @Wizzibizzi, 

Thanks for reaching out about this and welcome to the Community! 

Kudos for the troubleshooting you've already done!  

Could you check if the firmware of your receiver has any pending updates? 

On another note, could you ask a friend or a relative to log in to their account on your device to see if they can replicate this behavior? 

Keep us posted on how it goes.