Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • mcdonaldsadhater
  • Newbie
  • 9913 Views
  • 71 replies
  • 9 likes
  • Other
  • 9913 Views
  • 71 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19970 Views
  • 9 replies
  • 2 likes
  • Other
  • 19970 Views
  • 9 replies
  • 2 likes

Superuser Contribution Save day list as a playlist

i would like the ability to save the Daylist as a playlist. Sometimes the algorithm is spot on i love playlist, but with the way daylist works, it disappears in a few hours. Because of this, i currently have a bunch of screenshots of playlists i like...

  • Casual Listener
  • i would like the ability to save the Daylist as a playlist. Sometimes the algorithm is spot on i love playlist, but with the way daylist works, it disappears in a few hours. Because of this, i curren...
  • Yordan
  • Moderator
  • 8590 Views
  • 6 replies
  • 5 likes
  • 8590 Views
  • 6 replies
  • 5 likes

Solved!!Superuser Contribution shared recently played song data across devices/platforms.

It does not appear to be possible to view recently played songs on your mobile device on desktop. This is useful if you want to retrieve the music played over a period of time. For example, i just went camping and chose music most of the weekend. Peo...

  • Casual Listener
  • It does not appear to be possible to view recently played songs on your mobile device on desktop. This is useful if you want to retrieve the music played over a period of time. For example, i just we...
  • DangerDane
  • Newbie
  • 3392 Views
  • 5 replies
  • 1 likes
  • 3392 Views
  • 5 replies
  • 1 likes

In my library songs are dissappeares and songs are not adding

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 35 Views
  • 0 replies
  • 0 likes
  • Account
  • 35 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No video on Samsung TV

I have a Samsung UN65RU7300FXZA Curved 65-Inch 4K UHD 7 Series Ultra HD Smart TV with HDR and Alexa Compatibility (2019 Model) TV, when I try to play a podcast on the TV, there is no video. I am using the Spotify App from Samsung's library. Is anyone...

  • Newbie
  • I have a Samsung UN65RU7300FXZA Curved 65-Inch 4K UHD 7 Series Ultra HD Smart TV with HDR and Alexa Compatibility (2019 Model) TV, when I try to play a podcast on the TV, there is no video. I am...
  • Not applicable
  • 56981 Views
  • 36 replies
  • 31 likes
  • podcast
    Samsung
    video
  • 56981 Views
  • 36 replies
  • 31 likes

Superuser Contribution Fire TV App Skipping Songs

PlanFreeCountryUSADeviceFire TV My Question or IssueThe Fire TV app is skipping songs. When I play an album once song #1 ends it skips song #2 and song #3 (which acts like it is going to play) and plays song #4. This is not shuffling because the skip...

  • Casual Listener
  • Plan Free Country USA Device Fire TV   My Question or Issue The Fire TV app is skipping songs. When I play an album once song #1 ends it skips song #2 and song #3 (which acts like it is ...
  • yawnaroo
  • Newbie
  • 2031 Views
  • 5 replies
  • 2 likes
  • TV
  • 2031 Views
  • 5 replies
  • 2 likes

Superuser Contribution Audiobooks says 'Included in Premium" on mobile app but is locked behind paywall on desktop app.

PlanPremium (Duo)CountryAustraliaDeviceSamsung S22 Ultra and Windows Desktop ComputerOperating SystemAndroid version 13 and Windows 11 Home 22H2 My Question or IssueWhen using my Spotify mobile app, I am able to play and listen to audiobooks. The aud...

  • Casual Listener
  • Plan Premium (Duo) Country Australia Device Samsung S22 Ultra and Windows Desktop Computer Operating System Android version 13 and Windows 11 Home 22H2   My Question or Issue When...
  • Encantador_361
  • Casual Listener
  • 7653 Views
  • 17 replies
  • 2 likes
  • Samsung
  • 7653 Views
  • 17 replies
  • 2 likes

Solved!!Superuser Contribution all my music is gone after logging out then back in

Got 30 day trial a week ago/got a bunch of music in my phone now and happen to log out and when I logged back in everything is gone and keeps telling me I got to get premium or get Spotify to use it....? Wtf its like I never used it before I'm pissed...

  • Visitor
  • Got 30 day trial a week ago/got a bunch of music in my phone now and happen to log out and when I logged back in everything is gone and keeps telling me I got to get premium or get Spotify to use it....
  • Susan_GP
  • Moderator
  • 5225 Views
  • 3 replies
  • 0 likes
  • Other
  • 5225 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Your Music" section broken on Tizen watch

Hi, I have a problem with the Spotify app on the Samsung Galaxy Active 2 smartwatch. When I go to the "Your Music" section, both the "Your Collection" and "Your Playlists" menus are broken. They used to show different things but they both only seem t...

  • Casual Listener
  • Hi,   I have a problem with the Spotify app on the Samsung Galaxy Active 2 smartwatch. When I go to the "Your Music" section, both the "Your Collection" and "Your Playlists" menus are broken. ...
  • Wrapito
  • Visitor
  • 14025 Views
  • 139 replies
  • 14 likes
  • Samsung
  • 14025 Views
  • 139 replies
  • 14 likes

Superuser Contribution plays a few songs, goes to an ad then stops playing completely Apple TV

I use an Apple TV to listen, I have a free account. When I start open the app and start listening, it will play until an ad, then it will not restart the music. I have to shut down the app and restart. I have deleted app and reinstalled, it doesn’t m...

  • Casual Listener
  • I use an Apple TV to listen, I have a free account. When I start open the app and start listening, it will play until an ad, then it will not restart the music. I have to shut down the app and restar...
  • MihailY
  • Moderator
  • 494 Views
  • 5 replies
  • 2 likes
  • 494 Views
  • 5 replies
  • 2 likes

Superuser Contribution App update

Dear Spotify, There is an issue with the Spotify App on new Samsung TV's. After 2 minutes the TV screen will go into sleep mode, the music will continue to play but the screen will turn off. This is not a settings issue with the TV. Having spoken to ...

  • Visitor
  • Dear Spotify,    There is an issue with the Spotify App on new Samsung TV's. After 2 minutes the TV screen will go into sleep mode, the music will continue to play but the screen will tur...
  • Yordan
  • Moderator
  • 395 Views
  • 4 replies
  • 1 likes
  • 395 Views
  • 4 replies
  • 1 likes

Why do i have ads on my podcasts even with premium?

This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediately with a 1-2 minute ad, then periodically sometimes in the...

  • Casual Listener
  • This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to.   Each time I go to listen to a podcast, it opens up immediat...
  • brunopbarbosa
  • Newbie
  • 2840 Views
  • 9 replies
  • 5 likes
  • 2840 Views
  • 9 replies
  • 5 likes

Solved!! my profile is not coming up when i search my name

When i search for my display name in search, my profile does not come up. When i search for one of my friends' display names it comes up, but when i search for my display name from other accounts my profile does not come up. Is there a way to fix thi...

  • Casual Listener
  • When i search for my display name in search, my profile does not come up. When i search for one of my friends' display names it comes up, but when i search for my display name from other accounts my ...
  • KaganKK
  • Casual Listener
  • 124 Views
  • 2 replies
  • 0 likes
  • Other
  • 124 Views
  • 2 replies
  • 0 likes

Superuser Contribution "The Spotify 30 day offline authorization has expired."

I have (2) mp3 players, Mighty brand, that I use with my Spotify Premium account. Last week the Mighty stopped playing music - instead, I get the message "The Spotify 30 day offline authorization has expired. Connect to the Mighty app to renew the au...

  • Newbie
  • I have (2) mp3 players, Mighty brand, that I use with my Spotify Premium account. Last week the Mighty stopped playing music - instead, I get the message "The Spotify 30 day offline authorization has...
  • ben44115
  • Visitor
  • 1029 Views
  • 3 replies
  • 0 likes
  • 1029 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast: Anchor-to-Spotify Issue

PlanPremiumCountryUnited StatesDeviceNew Dell DesktopOperating SystemWindows 11 My Question or IssueI was hosting my podcast, The Arbitrarium, on Anchor. I used to sign in using my personal account, add new episodes, and they would automatically feat...

  • Newbie
  • Plan Premium Country United States Device New Dell Desktop Operating System Windows 11   My Question or Issue I was hosting my podcast, The Arbitrarium, on Anchor. I used to sign in us...
  • AngeDove
  • Visitor
  • 3805 Views
  • 10 replies
  • 2 likes
  • Other
  • 3805 Views
  • 10 replies
  • 2 likes

Superuser Contribution how do I get online?

It keeps telling me to click the three dots in the upper left corner but I don't see the three dots. Also keep in mind I'm on a chrome book.

  • Visitor
  • It keeps telling me to click the three dots in the upper left corner but I don't see the three dots. Also keep in mind I'm on a chrome book.
  • Vasil
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Like icon not showing

Hello!Over time, the like (like icon) on some songs you like disappears, mainly on songs that were added to your "liked songs" a long time ago, while the song remains in your "liked songs", but the fact that the song is added to your "liked songs" is...

  • Newbie
  • Hello! Over time, the like (like icon) on some songs you like disappears, mainly on songs that were added to your "liked songs" a long time ago, while the song remains in your "liked songs", but the...
  • user-removed
  • Not applicable
  • 6997 Views
  • 6 replies
  • 2 likes
  • BB10
    Boxee
    Connect
    Denon
    Ford SYNC
    Logitech
    Marantz
    music
    Onkyo
    Other
    Philips
    PlayStation
    ps3
    Samsung
    Sony
    Symbian
    TV
    WD
    WP 8
    WRT
  • 6997 Views
  • 6 replies
  • 2 likes

I put lyrics to music on musixmatch and they aren't on spotify still

Hey so I got a Musixmatch account in order to add lyrics to a song that my boyfriend created. His music is on Spotify. Musixmatch's website said to wait 48-72 hours but it's still not up on Spotify. The 'helpful link' left in a similar FAQ about the ...

  • Newbie
  • Hey so I got a Musixmatch account in order to add lyrics to a song that my boyfriend created. His music is on Spotify. Musixmatch's website said to wait 48-72 hours but it's still not up on Spotify. ...
  • Kurtw88
  • Newbie
  • 31372 Views
  • 25 replies
  • 3 likes
  • 31372 Views
  • 25 replies
  • 3 likes

Superuser Contribution Frequent glitches with Podcasts

PlanPremium for StudentsCountryNew ZealandDeviceSamsung Galaxy A21s My Question or IssueHeya, For quite some time now, I've been having intermittent issues with Spotify. Every couple of days (or weeks if I'm lucky) something seems to go wrong. The ma...

  • Casual Listener
  • Plan Premium for Students Country New Zealand Device Samsung Galaxy A21s   My Question or Issue Heya,  For quite some time now, I've been having intermittent issues with Spotify. E...
  • gelatinization
  • Visitor
  • 5645 Views
  • 19 replies
  • 0 likes
  • Samsung
  • 5645 Views
  • 19 replies
  • 0 likes