Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Jakewj
  • Visitor
  • 8330 Views
  • 57 replies
  • 7 likes
  • Other
  • 8330 Views
  • 57 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19488 Views
  • 9 replies
  • 2 likes
  • Other
  • 19488 Views
  • 9 replies
  • 2 likes

Superuser Contribution Removing song from third party playlist

Plan: FreeCountry: USADevice: (iPhone 10Operating System: (iOS 10) somehow we had songs added to bogus playlists, there is no way to contact the playlist owners. How do we get our songs removed? They are accumulating a lot of streams but they are fak...

  • Visitor
  • Plan: Free Country: USA Device: (iPhone 10 Operating System: (iOS 10)   somehow we had songs added to bogus playlists, there is no way to contact the playlist owners. How do ...
  • UGVisio
  • Visitor
  • 2663 Views
  • 3 replies
  • 1 likes
  • music
  • 2663 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Firefox is getting blocked - Spotify can't play this right now

I'm unable to play any tracks using the web player (open.spotify.com). I get the message "Spotify can't play this right now" and it starts skipping tracks. Some tracks start playing for 9 seconds and then stop. The browser console shows that requests...

  • Casual Listener
  • I'm unable to play any tracks using the web player (open.spotify.com). I get the message "Spotify can't play this right now" and it starts skipping tracks. Some tracks start playing for 9 seconds and...
  • Bubbahyde
  • Regular
  • 504 Views
  • 6 replies
  • 0 likes
  • 504 Views
  • 6 replies
  • 0 likes

Superuser Contribution Xbox volume mixer not working

Xbox Spotify has this built in slider that will progressively lower game audio to better hear Spotify music and vice versa. It stopped working like 30 minutes ago and is driving me crazy. No matter what the slider is set to it won't lower the game vo...

  • Visitor
  • Xbox Spotify has this built in slider that will progressively lower game audio to better hear Spotify music and vice versa. It stopped working like 30 minutes ago and is driving me crazy. No matter w...
  • TxbbyzKat
  • Newbie
  • 779 Views
  • 4 replies
  • 1 likes
  • 779 Views
  • 4 replies
  • 1 likes

An entire band from 1980's was deleted including their songs

The band IFA Wartburg appears to be removed including all of the songs in the single album they've made. When I try to listen to one of their songs, it says "This content is not Available".

  • Newbie
  • The band IFA Wartburg appears to be removed including all of the songs in the single album they've made. When I try to listen to one of their songs, it says "This content is not Available".
  • VandarBlack
  • Newbie
  • 803 Views
  • 3 replies
  • 2 likes
  • 803 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution My Spotify won’t play Joe Rogan Podcast. (Audio or Video)

PlanPremiumCountry Device(iPhone 11)Operating System(iOS 15 latest.) My Question or IssueSecond post for this issue as the first post got listed under issue with Joe Rogan podcast video won’t play. My Spotify just won’t play the podcast, although the...

  • Casual Listener
  • Plan Premium Country   Device (iPhone 11) Operating System (iOS 15 latest.)   My Question or Issue Second post for this issue as the first post got listed under issue with Joe Rog...
  • ram2860
  • Visitor
  • 41924 Views
  • 61 replies
  • 6 likes
  • Other
  • 41924 Views
  • 61 replies
  • 6 likes

Superuser Contribution Can I access Spotify using an esim when on holiday in europe

I have purchased a Airalo esim card to use when traveling around Europe can I use this esim to access my Spotify account

  • Visitor
  • I have purchased a Airalo esim card to use when traveling around Europe can I use this esim to access my Spotify account
  • Kkk001
  • Newbie
  • 509 Views
  • 2 replies
  • 0 likes
  • 509 Views
  • 2 replies
  • 0 likes

Superuser Contribution Clicking on the second artist or third when playing in app and web player on the device......

Clicking on the second artist or third when playing in app and web player on the device open only first artist Hello Spotify team, I love the app, I'm using for 3 years, but I have an idea for you, I spoke with a support guy, and told me this is the ...

  • Visitor
  • Clicking on the second artist or third when playing in app and web player on the device open only first artist     Hello Spotify team, I love the app, I'm using for 3 years, but I have a...
  • jeffemcfresh91
  • Newbie
  • 1202 Views
  • 5 replies
  • 2 likes
  • 1202 Views
  • 5 replies
  • 2 likes

Unify app listening session behavior on mobile

Hello Spotify team! I'm not exactly sure when it happened, but for a few months now the mobile app exposes a weird behavior when I connect it to my car. It used to be the case that all my devices running a Spotify app were separate in terms of their ...

  • Visitor
  • Hello Spotify team!   I'm not exactly sure when it happened, but for a few months now the mobile app exposes a weird behavior when I connect it to my car.   It used to be the case that ...
  • 57 Views
  • 0 replies
  • 0 likes
  • 57 Views
  • 0 replies
  • 0 likes

Superuser Contribution Audiobooks with premium account

PlanPremium monthly payment CountryUkDevicePixel 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) I am a plan manager for a premium account. Renewal payment was taken yesterday but my audiobook hours allowance of 15 hours has not updated. I h...

  • Casual Listener
  •   Plan Premium monthly payment  Country Uk Device Pixel 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I am a plan manager for a premium account. Renewal p...
  • Ruth-Annie
  • Newbie
  • 3643 Views
  • 4 replies
  • 0 likes
  • 3643 Views
  • 4 replies
  • 0 likes

Superuser Contribution Ativar o pagamento da assinatura via pix

Ultimamente estamos tendo um meio mais ágil e eficaz de pagamento de assinaturas e contas, o PIX está em alta demanda e a facilidade que temos hoje com esta forma de quitação de débitos e assinaturas de aplicativos está ajudando e deixando a vida de ...

  • Visitor
  • Ultimamente estamos tendo um meio mais ágil e eficaz de pagamento de assinaturas e contas, o PIX está em alta demanda e a facilidade que temos hoje com esta forma de quitação de débitos e assinaturas...
  • Not applicable
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Superuser Contribution Start page: "Recently listened to" tiles are gone

PlanPremiumCountryGermanyDeviceMacbook Pro 2023 M3 Pro, Nokia 7.2, All BrowsersOperating SystemmacOS Sequoia, Android 11 My Question or IssueHello, on my Spotify start page the 6 or 8 tiles on top, where my recently listened to music used to be liste...

  • Newbie
  • Plan Premium Country Germany Device Macbook Pro 2023 M3 Pro, Nokia 7.2, All Browsers Operating System macOS Sequoia, Android 11   My Question or Issue Hello, on my Spotify start page t...
  • Ivelina
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • Other
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify working super slow in Android phone

Premium, Family PlanPortugalDevice: Moto G9Operating System: Android 10 Spotify app gets stuck when opened. Then eventually starts, but working super slow. Super slow interface and troubles playing. I am having this issue for one year or so, by now. ...

  • Regular
  •   Premium, Family Plan Portugal Device: Moto G9 Operating System: Android 10   Spotify app gets stuck when opened. Then eventually starts, but working super slow. Super slow inte...
  • mustdm01
  • Visitor
  • 42831 Views
  • 29 replies
  • 12 likes
  • Other
  • 42831 Views
  • 29 replies
  • 12 likes

Can I opt out of gambling ads?

I hear gambling ads so often during podcasts (I pay for premium - I know ads are part of this). Gambling addiction is an issue in my family. Can I opt out of these ads? I skip whenever I can but the frequency seems to be increasing.

  • Newbie
  • I hear gambling ads so often during podcasts (I pay for premium - I know ads are part of this). Gambling addiction is an issue in my family. Can I opt out of these ads? I skip whenever I can but the ...
  • 1flychicken
  • Casual Listener
  • 308 Views
  • 2 replies
  • 6 likes
  • 308 Views
  • 2 replies
  • 6 likes

Superuser Contribution Problemas con mis lanzamientos

Hola buenas escribo para saber qué pasa que hice un lanzamiento recientemente y me llegó el mensaje que ya estaba disponible en spotify pero cuando entro en mi perfil de spotify artist no me aparece el nuevo lanzamiento

  • Visitor
  • Hola buenas escribo para saber qué pasa que hice un lanzamiento recientemente y me llegó el mensaje que ya estaba disponible en spotify pero cuando entro en mi perfil de spotify artist no me aparece ...
  • Ivelina
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web player keeps skipping songs and won't play

PlanPremiumCountryUnited StatesDeviceLaptopOperating SystemWindows 10 My Question or IssueOn the web player, when I double click a song to play or single click the play icon to the left of the song, it always skips to the next song and then skips to ...

  • Casual Listener
  • Plan Premium Country United States Device Laptop Operating System Windows 10   My Question or Issue On the web player, when I double click a song to play or single click the play icon ...
  • macruz
  • Regular
  • 7289 Views
  • 29 replies
  • 8 likes
  • Other
  • 7289 Views
  • 29 replies
  • 8 likes

Solved!!Superuser Contribution Bug: Live-Events "Interested" tab does not list all events I'm interested in (web and desktop)

My "Interested" Live-Events tab lists 9 shows. Some shows are missing. The view is the same for Spotify Web and Spotify Linux Desktop (1.2.31.1205). Spotify on Android shows 12 shows in the Live-Events "Saved" tab.

  • Regular
  • My "Interested" Live-Events tab lists 9 shows. Some shows are missing. The view is the same for Spotify Web and Spotify Linux Desktop (1.2.31.1205). Spotify on Android shows 12 shows in the Live-Even...
  • muffinmain
  • Visitor
  • 774 Views
  • 10 replies
  • 0 likes
  • 774 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify on TV wont play correct song on daylist

Been going on for a while and it's insanely frustrating i have to make a post about why the song i select to play wont play. It seems to be that the daylist shown on the screen is outdated and no matter what song i select to play spotify will start t...

  • Visitor
  • Been going on for a while and it's insanely frustrating i have to make a post about why the song i select to play wont play. It seems to be that the daylist shown on the screen is outdated and no mat...
  • CaptainSkippy
  • Casual Listener
  • 248 Views
  • 2 replies
  • 1 likes
  • 248 Views
  • 2 replies
  • 1 likes

Superuser Contribution My account cant connect to the internet speaker

My friend can use my internet speaker, i cant. I log in in his mobile. It dosent work with my account. He log in in my mobile ... He can do the playback. If i log me back again in my account on my mobile i cant. Is it because i have Family ? Before i...

  • Casual Listener
  • My friend can use my internet speaker, i cant. I log in in his mobile. It dosent work with my account. He log in in my mobile ... He can do the playback. If i log me back again in my account on my...
  • Ivelina
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I fix: Spotify app on my LG TV (WebOS) isn’t playing music anymore.

Hello, on our LG TV (WebOS) when we load the Spotify app and try to play a song or playlist it doesn’t work.. it’s connected to the internet, tried turning the tv off and back on, tried closing out of the app and reopening the app, the LG TV is up to...

  • Newbie
  • Hello, on our LG TV (WebOS) when we load the Spotify app and try to play a song or playlist it doesn’t work.. it’s connected to the internet, tried turning the tv off and back on, tried closing out o...
  • eelkef
  • Casual Listener
  • 2641 Views
  • 7 replies
  • 3 likes
  • 2641 Views
  • 7 replies
  • 3 likes