Spotify not loading correctly when connected to the Internet via Telekom mobile connection

[mblatzh]

Plan

Premium

Country

Germany

Device

PC, Mobile

Operating System

Windows 10, Android

My Question or Issue

Neither the Desktop App nor the browser player load correctly. The Desktop App eventually displays the UI, but nothing can be interacted with. The browser application displays everything correctly, but no songs can be played. Intermittently, either the browser or desktop application may work correctly for a few minutes. This appears to happen at random. The mobile app loads normally, but playlists that aren't downloaded don't load and the message "something went wrong" is displayed.

Normally I use a Telekom sim card in a mobile router. When connected to the Internet via a landline connection or other sim card, Spotify works as normal.

This remained the case irrespective of restarting the computer, reinstalling Spotify, clearing cache etc. Changing Firewall settings, enabling port forwarding and switching to the IPv4/IPv6 APN didn't work either.

The sim card normally uses an IPv6 only APN. Presumably this is where the issue stems from, but on my end I couldn't get Spotify working correctly. Spotify appears to be the only application both on Windows and Android encountering issues due to this.

[Ausstopfer]

Got the same problem. Windows App is just black and Smarphones wont work in WLAN.

[MihailY]

Hey folks,

Thanks for reaching out.

If this happens with a connection from a particular provider, we'd suggest reaching out to them to check if there's something else in your network settings that might be causing this behavior.

Let us know how it goes.

[Ausstopfer]

@mblatzh

Bei mir hing es irgendwie mit dem Thema IPv4 und IPv6 zusammen.

Musste im Modem 5G Router (ZTE) folgende Einstellungen vornehmen.

PDF-Typ: IPv4v6

PDF-Typ für Roaming: IPv4

APN: internet.v6.telekom

Authentifizierung: PAP

Benutzername: telekom

Passwort: tm

Mit dem WLAN vom ZTE Router funktioniert es nun. Muss nur noch meinen ASUS Router zum laufen bekommen.

[Ausstopfer · Accepted solution]

Musste beim ASUS Router IPv6 aktivieren und als Verbindungstyp Passthrough auswählen. Nun geht wieder alles. Was für ein Mist...

[bsabiston]

Our company switched to a ipV6 network, and now Spotify no longer works. I can use the browser, but the browser version is terrible (you cannot even change the sort on playlists to show most recent additions first).

It just shows in red "No Internet Connection detected. (Error code: accesspoint: 31)

Is there any way to get this to work?

Windows 10

[fismith]

My laptop is connected to internet and all my other apps work, but my Spotify wasn't detecting internet (offline mode wasn't on) so I logged out of my account. Now I can't even log back in.
I've checked my wifi settings and everything is fine?

[Vasil]

Hey there,

Thanks for reaching out!

Are you receiving any error messages and how does the app look like when you open it?
Make sure you're not using any VPN services and, if you haven't already tried this out, see if performing a complete clean reinstall of the app would make a difference. If you're using a Windows OS, when installing the app anew, you can try the version from the Microsoft app store instead of the one from our website (or vice-versa, depending on which app client you've had on your device initially).

Hope this helps! We'll be on the lookout for your reply 🙂

[fismith]

Hi, I just did this and redownloaded spotify from the microsoft store, but now I can’t even log in because i’m “not connected to internet” even though I am. It still says error code: accesspoint:31