Web Player not working in Chrome

[sarahl4444]

When I open the Web Player it says:

I go to the support site and it tells me to go to settings and enable 'Allow sites to play protected content (recommended)'. It is. I don't know what to do next, Chrome is up to date, I even redownloaded it, I've restarted my computer. I'm using an iMac.

[SergioDavid]

Hey @sarahl4444, welcome to the Community!

Sorry to hear you're having trouble with this. We'll do our best to help 🙂

Does the issue persist in an incognito window? You can also try clearing your browser's cache and cookies to see if it helps.

Let us know how it goes.

[sarahl4444]

@SergioDavid

Yes, it still doesn't work in incognito. I've cleared my browser's cache and cookies and it still has the same message.

[-xyrs4_ny1ah]

For me It doesn’t allow me to play music. I click on the song or album i want to listen to and it doesn’t start to play or even show on The bottom left. I’ve tried a lot of different things to solve this issue.

[helkobark]

I've got the same problem on my older macbook pro while it works on my newer one. Clearing caches/cookies, reinstalling Chrome, using a different User, deleting files under "Application Support" all have now effect. Of course drm content is also allowed under chrome://settings/content

On the same computer Firefox works fine with the site.

[aca1992]

Same issue here. Has it something to do with Widevine Content Decryption Module discontinuing support for 32-bit versions?

[helkobark]

Interestingly the problem went away for me after updating to Chrome **bleep**. I
haven't found out what the root problem was, but I had a weird javascript
error in the console that seemed to be about feature testing.

[Jemi]

Hey @helkobark, 

Great to hear it worked. For everyone else, can you try updating your browser to the latest version and see if that works?

Keep us posted! 🙂 

[sharp-spark]

Mine is up to date apparently (70.0.3538.77), but I am also having issues.