Xbox One cannot open Spotify

[TH3leader]

Plan

Free

Country

US

Device

Xbox One, HP Pavilion 144hz Gaming Laptop, Samsung Galaxy S21 FE 5G

Operating System

Windows 10, Android 12

My Question or Issue

Attempting to open the Spotify application on my Xbox One results in a failure to load, getting perpetually stuck on a grey screen. After attempting to open Spotify on the Xbox One, Spotify on both other devices (phone and laptop) will open but insist that it cannot connect to the internet until the Xbox One is turned off. It will not load any visual components and will refuse to play music. This does not happen while the Xbox One is on until I try to open Spotify on the Xbox One itself, at which point any music playing on any other device will cease. There are no issues with my internet. According to https://support.xbox.com/en-US/xbox-live-status there is "limited" functionality for "cloud play," but the details claim that there should be no issue so long as I am accessing applications directly from the Xbox One, which I have been doing. Uninstall/reinstalling, turning the Xbox One on/off, and power cycling have all failed to change anything about the situation.

[MihailY]

Hey @TH3leader,

Thanks for reaching out and kudos for the detailed description of your issue and the troubleshooting steps you've tried so far.

As a next step in narrowing down the possible cause of the issue, can you please connect all devices to a hotspot on your phone and check if the issue persists. Alternatively, you can try connecting to a different network by a different provider.

Let us know how it goes.