Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8503 Views
  • 60 replies
  • 8 likes
  • Other
  • 8503 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19539 Views
  • 9 replies
  • 2 likes
  • Other
  • 19539 Views
  • 9 replies
  • 2 likes

I am not getting email or push notifications for bands I am following.

I have all my push and email notifications enabled. The Spotify website says: "Emails are sent to listeners who our data shows are the artist’s top fans and/or anyone who follows the artist on Spotify.Go to your account page's notification settings t...

  • Visitor
  • I have all my push and email notifications enabled. The Spotify website says: "Emails are sent to listeners who our data shows are the artist’s top fans and/or anyone who follows the artist on Spotif...
  • Prague
  • Spotify Star
  • 359 Views
  • 1 replies
  • 1 likes
  • 359 Views
  • 1 replies
  • 1 likes

Can't edit playlist I was added to

I was sent a link to join a playlist but for some reason I can't edit it. I can see the playlist, but not edit it.

  • Visitor
  • I was sent a link to join a playlist but for some reason I can't edit it. I can see the playlist, but not edit it.
  • Taylith
  • Community Legend
  • 1399 Views
  • 1 replies
  • 1 likes
  • 1399 Views
  • 1 replies
  • 1 likes

Superuser Contribution ‘Like all songs’ option for albums no longer available

The ‘Like all songs’ option for albums no longer appears in the More (…) dropdown list. Whilst this option was available at the beginning of September 2022, I have checked the app on both my iPhone and iPad and the option is no longer available on ei...

  • Regular
  • The ‘Like all songs’ option for albums no longer appears in the More (…) dropdown list. Whilst this option was available at the beginning of September 2022, I have checked the app on both my iPho...
  • alextaylor_444
  • Regular
  • 240 Views
  • 2 replies
  • 0 likes
  • 240 Views
  • 2 replies
  • 0 likes

Superuser Contribution My music keeps turning off as I'm out and about. App doesn't need updating

My music keeps Turing off as I'm out and about. All the time. I have the 'Spotify stays connected in background' on but it still keeps doing it. The app doesn't need updating and it's a new phone (android) so I don't know why it's doing this. Never h...

  • Visitor
  • My music keeps Turing off as I'm out and about. All the time. I have the 'Spotify stays connected in background' on but it still keeps doing it. The app doesn't need updating and it's a new phone (an...
  • Alex
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t go radio from a playlist

There’s a certain playlist that I can’t go radio from it.It’s possible from all the other playlists but not from this one

  • Visitor
  • There’s a certain playlist that I can’t go radio from it. It’s possible from all the other playlists but not from this one
  • Joan
  • Moderator
  • 883 Views
  • 1 replies
  • 0 likes
  • 883 Views
  • 1 replies
  • 0 likes

Superuser Contribution why can't I listen to music even though I have premium plan?

I bought the premium duo months ago, so I could download music and listen to it offline; at first it was working but as weeks passed it won't let me listen to my playlists even though I downloaded them, I just checked the settings of my account and i...

  • Visitor
  • I bought the premium duo months ago, so I could download music and listen to it offline; at first it was working but as weeks passed it won't let me listen to my playlists even though I downloaded th...
  • Vasil
  • Moderator
  • 933 Views
  • 1 replies
  • 0 likes
  • 933 Views
  • 1 replies
  • 0 likes

me aparece que los códigos enviados a mi número de celular son inválidos

Estoy tratando concretar la compra del plan duo, pero no puedo por el paso en que se debe ingresar el código, me aparece que es inválido. Y yo SI anoté el código que me fué enviado

  • Visitor
  • Estoy tratando concretar la compra del plan duo, pero no puedo por el paso en que se debe ingresar el código, me aparece que es inválido. Y yo SI anoté el código que me fué enviado
  • BabyEcho0_YT
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop]Pop out player

Just that, a feature where the video player, especially for podcasts, can be a pop out. Can be customly resized to users need/want. Especially on Desktop app.

  • Visitor
  • Just that, a feature where the video player, especially for podcasts, can be a pop out. Can be customly resized to users need/want. Especially on Desktop app.
  • anna_mattioli
  • Newbie
  • 2316 Views
  • 3 replies
  • 1 likes
  • 2316 Views
  • 3 replies
  • 1 likes

Offline music

Just a general question... Does Spotify count clicks when I’m listining to a song while I’m offline? Would be great to get a helpful answer

  • Newbie
  • Just a general question...   Does Spotify count clicks when I’m listining to a song while I’m offline?   Would be great to get a helpful answer 🙂
  • Yasoo7
  • Newbie
  • 530 Views
  • 2 replies
  • 0 likes
  • music
  • 530 Views
  • 2 replies
  • 0 likes

World Mental Health Awareness day

He’s a father of three, in full-time work and also heads up the band "Matt McGuinness and the MLC". A number of his original songs are based around mental health, his connection with it through his professional activities, and his own battle with men...

  • Newbie
  • He’s a father of three, in full-time work and also heads up the band "Matt McGuinness and the MLC". A number of his original songs are based around mental health, his connection with it through his p...
  • fantoniomoura
  • Regular
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Put songs back to alphabetical order

I have a Samsung smart tv and spotify changed my order of play of songs from alphabetical to random! I want alphabetical back!

  • Visitor
  • I have a Samsung smart tv and spotify changed my order of play of songs from alphabetical to random! I want alphabetical back!
  • MihailY
  • Moderator
  • 744 Views
  • 3 replies
  • 2 likes
  • 744 Views
  • 3 replies
  • 2 likes

The Blues Kitchen Radio podcast has device speakers greyed out. Why is this

I have premium. I thought it may have been a Sonos thing but it happens on google devices as well. It shows the speakers but greyed out

  • Visitor
  • I have premium. I thought it may have been a Sonos thing but it happens on google devices as well. It shows the speakers but greyed out
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Cannot Remove Device as "Device is Unavailable"

 PlanPremiumCountryUK (mine) and Germany (the connected device I want to remove) DeviceiPhone XS Max and MacBook Pro Mid-2015Operating SystemiOS 14.1 & macOS 11.2.1 My Question or IssueI have a device in my Device menu I need to remove but cannot as ...

IMG_9429.jpg
  • Regular
  •   Plan Premium Country UK (mine) and Germany (the connected device I want to remove)   Device iPhone XS Max and MacBook Pro Mid-2015 Operating System iOS 14.1 & macOS 11.2.1 &...
  • Devaughnn23
  • Casual Listener
  • 14189 Views
  • 27 replies
  • 0 likes
  • Connect
  • 14189 Views
  • 27 replies
  • 0 likes

Lyrics on a song are not properly synced

https://open.spotify.com/track/22Qo1XTyQGjHiqLreOUGDh?si=2b45ea21f8594e4c This is the song in question

  • Visitor
  • https://open.spotify.com/track/22Qo1XTyQGjHiqLreOUGDh?si=2b45ea21f8594e4c This is the song in question
  • geovanebento
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Anchor Login not working

Plan: Premium (Brazil)Web - Chrome - MacOSPODCAST: https://podcasters.spotify.com/pod/show/luzearte My Question or Issue: Since Anchor change to Spotify for Podcasters my login information doesn't work anymore. I have no access to my content, at all!...

  • Newbie
  • Plan: Premium (Brazil) Web - Chrome - MacOS PODCAST: https://podcasters.spotify.com/pod/show/luzearte   My Question or Issue:   Since Anchor change to Spotify for Podca...
  • Eni
  • Moderator
  • 5869 Views
  • 1 replies
  • 1 likes
  • Connect
    Other
  • 5869 Views
  • 1 replies
  • 1 likes

Latest updates have disbled Spotify Connect between IPhone 13 ProMax and

Windows 10 desktop. I have to roll back to Version 1.2.5.1006.g22820f93 for everything to work correctly again. This needs to be fixed!!

  • Newbie
  • Windows 10 desktop. I have to roll back to Version 1.2.5.1006.g22820f93 for everything to work correctly again. This needs to be fixed!!
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution how to get rid of and more button??

soo in my playlists on devices like a tablet and PC/desktop I can see the tracklist just fine but I recently got a google pixel 7 and Spotify is now showing the name and artists of like the first four songs and then putting "and more". when I click o...

  • Casual Listener
  • soo in my playlists on devices like a tablet and PC/desktop I can see the tracklist just fine but I recently got a google pixel 7 and Spotify is now showing the name and artists of like the first fou...
  • Kyndkynd
  • Casual Listener
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Podcast rss feed update does not work, get error message

Hello,When originally setting up my podcast, I used Sounder, but have since switched to PodBean. I attempt to update the link to my RSS feed to PodBean, an error message appears that says unable to update RSS feed. I have sent multiple emails to Spot...

  • Casual Listener
  • Hello, When originally setting up my podcast, I used Sounder, but have since switched to PodBean. I attempt to update the link to my RSS feed to PodBean, an error message appears that says unable t...
  • hoperwc
  • Casual Listener
  • 1124 Views
  • 2 replies
  • 0 likes
  • 1124 Views
  • 2 replies
  • 0 likes