Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • YasserS
  • Visitor
  • 11375 Views
  • 76 replies
  • 9 likes
  • Other
  • 11375 Views
  • 76 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20329 Views
  • 9 replies
  • 2 likes
  • Other
  • 20329 Views
  • 9 replies
  • 2 likes

Superuser Contribution How do I shuffle ALL the songs on a playlist?

i have a 200 song playlist that only plays the same 50-60 songs over and over. I have already uninstalled and reinstalled the app. That didn't help

  • Visitor
  • i have a 200 song playlist that only plays the same 50-60 songs over and over. I have already uninstalled and reinstalled the app. That didn't help
  • Vasil
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Xbox mini menu won’t show up

My Question or Issuei have Spotify on my Xbox one, and just recently I noticed that the little mini menu you get when you press the Xbox button stopped showing all it says is “Spotify”. I’ve already tried restarted my console, I’ve uninstalled and re...

  • Newbie
  • My Question or Issue i have Spotify on my Xbox one, and just recently I noticed that the little mini menu you get when you press the Xbox button stopped showing all it says is “Spotify”. I’ve alread...
  • 183 Views
  • 0 replies
  • 0 likes
  • music
  • 183 Views
  • 0 replies
  • 0 likes

Superuser Contribution I applied for an internship at Spotify when will I hear back?

I applied for the legal internship at Spotify in February and still have not heard back, I was wondering when I would be updated on my application status?

  • Visitor
  • I applied for the legal internship at Spotify in February and still have not heard back, I was wondering when I would be updated on my application status?
  • Eni
  • Moderator
  • 1581 Views
  • 1 replies
  • 0 likes
  • 1581 Views
  • 1 replies
  • 0 likes

How can I get my playlists in another music platform like Anghami here?

Wanna be premium user in Spotify but I have a problem with collecting my playlists once again in another platform, so my question is about any way to get them from my old music platform. Thanks for helping

  • Newbie
  • Wanna be premium user in Spotify but I have a problem with collecting my playlists once again in another platform, so my question is about any way to get them from my old music platform. Thanks for h...
  • kaworu_bloodpaw
  • Roadie
  • 289 Views
  • 1 replies
  • 1 likes
  • 289 Views
  • 1 replies
  • 1 likes

Superuser Contribution Song not visible on spotify and i have not blocked it too

Song name is Apna Bana le by Arijit Singh. The whole album is not visible to me and i have checked the blocked list too it is not there. pls help asap

  • Visitor
  • Song name is Apna Bana le by Arijit Singh. The whole album is not visible to me and i have checked the blocked list too it is not there. pls help asap
  • Lyubka
  • Moderator
  • 325 Views
  • 1 replies
  • 1 likes
  • 325 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local files not showing up on Android or PC

I have gone into my settings and changed it to allow local files, but I am not seeing any of the local files I want. There are a ton of old ones that were already on my devices that I fan access, but nothing I download new is showing up. I have also ...

  • Visitor
  • I have gone into my settings and changed it to allow local files, but I am not seeing any of the local files I want. There are a ton of old ones that were already on my devices that I fan access, but...
  • Vasil
  • Moderator
  • 1178 Views
  • 1 replies
  • 0 likes
  • 1178 Views
  • 1 replies
  • 0 likes

Spotify Blends not involving my top artist

I am having trouble with my Spotify Blends with friends not including my top artist. I've looked at it for a couple of weeks now (6?) and I have ~5 blend playlists with friends but I always found it odd that my top artist doesn't have a spot in it. I...

  • Visitor
  • I am having trouble with my Spotify Blends with friends not including my top artist. I've looked at it for a couple of weeks now (6?) and I have ~5 blend playlists with friends but I always found it ...
  • Icedd
  • Visitor
  • 810 Views
  • 6 replies
  • 11 likes
  • 810 Views
  • 6 replies
  • 11 likes

Superuser Contribution Wrong grammar in German

The error message below is wrong. Correct would be: "Beim Laden des Künstlers ist wohl etwas schief gelaufen"In gender form "Beim Laden des*der Künstlers*in ist wohl etwas schief gelaufen" would be correct I guess.

  • Casual Listener
  • The error message below is wrong. Correct would be: "Beim Laden des Künstlers ist wohl etwas schief gelaufen" In gender form "Beim Laden des*der Künstlers*in ist wohl etwas schief gelaufen" would ...
  • AlejaR
  • Moderator
  • 616 Views
  • 3 replies
  • 0 likes
  • 616 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why can’t i access this entire album by this artis Puritan album cocktail

I have to go on google and search for this to pop up in Spotify and get i still can’t play this music ? Why ? But I can access it and find it on Apple Music just fine Entire album by pritam called cocktail

  • Visitor
  • I have to go on google and search for this to pop up in Spotify and get i still can’t play this music ? Why ? But I can access it and find it on Apple Music just fine Entire album by pritam called ...
  • Eni
  • Moderator
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Why won’t my autoplay work

I have been using Spotify for over a year now and it’s become part of my anxiety helping routine and now my autoplay won’t work. The settings for it is on in the app but whenever I go to a song and play it it won’t give me “recommended” and I don’t k...

  • Newbie
  • I have been using Spotify for over a year now and it’s become part of my anxiety helping routine and now my autoplay won’t work. The settings for it is on in the app but whenever I go to a song and p...
  • kaworu_bloodpaw
  • Roadie
  • 532 Views
  • 1 replies
  • 0 likes
  • music
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Typo in the translation

Hi,The podcast section, has a subsection documentary which when using croatian translation has a typo.In the app ( both mobile and desktop) it is written Dokumentrni film which is wrong, it should be written Dokumentarni.

  • Visitor
  • Hi, The podcast section, has a subsection documentary which when using croatian translation has a typo. In the app ( both mobile and desktop) it is written Dokumentrni film which is wrong, it shoul...
  • Vasil
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! My post in the Community was merged with a completely irrelevant other post

The other day I posted a question in the Spotify Community. The next thing I know I get an email that my post had been merged with another post. This other post had nothing to do with my question. How can I contest the merge and revert my question in...

  • Music Fan
  • The other day I posted a question in the Spotify Community. The next thing I know I get an email that my post had been merged with another post. This other post had nothing to do with my question. Ho...
  • MattSuda
  • Spotify Star
  • 928 Views
  • 3 replies
  • 0 likes
  • 928 Views
  • 3 replies
  • 0 likes

Superuser Contribution I received two invalid payments on my bank account

Hi there, I was checking my nz bank account and there are two fraudulent movements on my account that are not valid. Can you please help me? Thanks in advance,

  • Visitor
  • Hi there, I was checking my nz bank account and there are two fraudulent movements on my account that are not valid. Can you please help me? Thanks in advance,
  • Lyubka
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Edit Home Screen??

Listened to some dating podcasts years ago using Spotify and now my home screen has half naked women on it (new episodes) and my 6yr old daughter is asking me why that is... Can you please let us edit the home screen so to add/remove stuff or have st...

  • Newbie
  • Listened to some dating podcasts years ago using Spotify and now my home screen has half naked women on it (new episodes) and my 6yr old daughter is asking me why that is... Can you please let us edi...
  • Vasil
  • Moderator
  • 275 Views
  • 1 replies
  • 1 likes
  • Other
  • 275 Views
  • 1 replies
  • 1 likes

Superuser Contribution How to upload a song cover on spotify ?

I have covered some songs and i want to upload them on spotify can i know what do I need to know to do so ? And is it free ?

  • Visitor
  • I have covered some songs and i want to upload them on spotify can i know what do I need to know to do so ? And is it free ?
  • Yordan
  • Moderator
  • 3923 Views
  • 1 replies
  • 0 likes
  • 3923 Views
  • 1 replies
  • 0 likes

Superuser Contribution i got a new phone and i uploaded the App but i can't log in.

i uploaded the app to my new I-phone and tried to log in.. i get a message that something went wrong. Code 30

  • Visitor
  • i uploaded the app to my new I-phone and tried to log in.. i get a message that something went wrong. Code 30
  • Joan
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] Jump to Song in Playlist

This is similar to this ticket for Android, except I'd like to suggest it for all platforms and ensure it works universally.Issue: I have a playlist with 300 songs, playing in Enhanced mode. A new suggested song appears on my "now playing" window, an...

  • Newbie
  • This is similar to this ticket for Android, except I'd like to suggest it for all platforms and ensure it works universally. Issue: I have a playlist with 300 songs, playing in Enhanced mode. A new ...
  • AlejaR
  • Moderator
  • 435 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 435 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution BMW Connected Drive deprecation

Hello!! I was informed that since the last update Spotify should have stopped working with BMW. I noticed, because all of a sudden the Spotify icon disappeared from Connecties Drive.... that is quote a sad thing.... Can anyone confirm that this is re...

  • Visitor
  • Hello!! I was informed that since the last update Spotify should have stopped working with BMW. I noticed, because all of a sudden the Spotify icon disappeared from Connecties Drive.... that is quote...
  • pverga
  • Newbie
  • 193641 Views
  • 55 replies
  • 29 likes
  • 193641 Views
  • 55 replies
  • 29 likes

Superuser Contribution Artist „Most Monthly Listened” is confusing, should be changed to „Most Streams This Month”

Artist „Most Monthly Listened” is confusing, should be changed to „Most Streams This Month”. Here’s why…I think „most monthly listened” is a bad idea. It is very confusing since it counts monthly ListeNERS, not monthly ListENS (streams) which boosts ...

  • Gig Goer
  • Artist „Most Monthly Listened” is confusing, should be changed to „Most Streams This Month”. Here’s why… I think „most monthly listened” is a bad idea. It is very confusing since it counts monthl...
  • Lyubka
  • Moderator
  • 448 Views
  • 1 replies
  • 0 likes
  • Other
  • 448 Views
  • 1 replies
  • 0 likes