Announcements
Happy Values Week! Today we celebrate *Team Work* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • PrankedParsley
  • Newbie
  • 18067 Views
  • 117 replies
  • 11 likes
  • Other
  • 18067 Views
  • 117 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21548 Views
  • 9 replies
  • 2 likes
  • Other
  • 21548 Views
  • 9 replies
  • 2 likes

Superuser Contribution Tesla Spotify bug: iPhone (repeat function) messes up car app

My Question or IssueThis bug is getting old now (2016) but I'm not giving up Whenever I use the repeat function on my iPhone (Spotify) it affects the Tesla Spotify app in the wrong way. Suddenly, next track won't play in the car. The "skip to next tr...

  • Casual Listener
  • My Question or Issue This bug is getting old now (2016) but I'm not giving up 😉 Whenever I use the repeat function on my iPhone (Spotify) it affects the Tesla Spotify app in the wrong way. Suddenl...
  • Mihail
  • Spotify Legend
  • 1235 Views
  • 2 replies
  • 0 likes
  • Other
  • 1235 Views
  • 2 replies
  • 0 likes

Superuser Contribution Philips 2020 Smart TV 58PUS7505/12

Hey, I recently bought a 2020 tv, Philips' Smart TV 58PUS7505/12, currently on software version TPN206E_203.002.063.051 and using Polish language. There seems to be no Spotify app available to be downloaded. Do you reckon it will be supplied after so...

  • Newbie
  • Hey, I recently bought a 2020 tv, Philips' Smart TV 58PUS7505/12, currently on software version TPN206E_203.002.063.051 and using Polish language. There seems to be no Spotify app available to be dow...
  • Xenia
  • Moderator
  • 1875 Views
  • 1 replies
  • 0 likes
  • Philips
    TV
  • 1875 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player constantly freezing up, clones webpage in Connect to Device webpage

PlanFreeCountryUSADeviceLaptopOperating SystemWin8My Question or IssueAs you can see from the included image, Spotify seems to think that the one single Web Player window I have open is, in fact, three different sources - and it keeps trying to recon...

Spotify.png
  • Visitor
  • Plan Free Country USA Device Laptop Operating System Win8 My Question or Issue As you can see from the included image, Spotify seems to think that the one single Web Player window I have...
  • Elena
  • Moderator
  • 465 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 465 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I don't get daily drives

PlanPremiumCountrySouth AfricaDeviceMicrosoft Windows and Samsung Note 5Operating SystemAndroid version 7.0, Windows 10 My Question or IssueI don't get daily drives at all but everyone else does. I think it's a country thing but it's unfair that othe...

  • Newbie
  • Plan Premium Country South Africa Device Microsoft Windows and Samsung Note 5 Operating System Android version 7.0, Windows 10   My Question or Issue I don't get daily drives at all bu...
  • Xenia
  • Moderator
  • 675 Views
  • 1 replies
  • 0 likes
  • Denon
    music
    Other
    Samsung
  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove liked songs when 'unsaving' an album

PlanPremiumCountryBrazilDeviceLenovo Vibe K6Operating SystemAndroid 7.0 Nougat My Question or IssueHello, there. I'd like to know if there's some way to remove all the liked songs from an album you 'unsave'. Just recently I read about that update tha...

  • Visitor
  • Plan Premium Country Brazil Device Lenovo Vibe K6 Operating System Android 7.0 Nougat   My Question or Issue Hello, there.   I'd like to know if there's some way to remove all t...
  • hedges333
  • Music Fan
  • 9825 Views
  • 22 replies
  • 2 likes
  • Other
  • 9825 Views
  • 22 replies
  • 2 likes

Superuser Contribution [All Platforms][Radio] Public service

Hello, I have a suggestion that could be of great hep for all public locals.Everyday we have to continuosly repeat to our visitors that they have to follow anti covid safety measures . If you introduce in the break among the songs a message that repe...

  • Visitor
  • Hello, I have a suggestion that could be of great hep for all public locals. Everyday we have to continuosly repeat to our visitors that they have to follow anti covid  safety measures . If you...
  • Xenia
  • Moderator
  • 503 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Radio
  • 503 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution BMW G20 Spotify logs off

Hi, Using the in-car Spotify application in my 2019 BMW G20 330i and a Spotify Premium account. (So this question is NOT related to playing over Bluetooth from a mobile phone). The integrated Spotify application works quite well but, from time to tim...

  • Music Fan
  • Hi,   Using the in-car Spotify application in my 2019 BMW G20 330i and a Spotify Premium account. (So this question is NOT related to playing over Bluetooth from a mobile phone).   The ...
  • Mihail
  • Spotify Legend
  • 13317 Views
  • 27 replies
  • 2 likes
  • Account
    Premium
  • 13317 Views
  • 27 replies
  • 2 likes

Superuser Contribution Spotify not working on Amazon Echo

PlanFreeCountryUnited StatesDeviceAmazon EchoOperating SystemWindows 10 My Question or IssueEvery time I try and open Spotify on my Echo, it just doesnt play anything. I try and open it via the Alexa app on my phone and I can see it trying, but then ...

  • Newbie
  • Plan Free Country United States Device Amazon Echo Operating System Windows 10   My Question or Issue Every time I try and open Spotify on my Echo, it just doesnt play anything. I try ...
  • Ver
  • Spotify Legend
  • 56961 Views
  • 22 replies
  • 9 likes
  • Account
    Login
    Other
  • 56961 Views
  • 22 replies
  • 9 likes

Solved!! Spotify doesn't connect to Sonos One

PlanPremiumCountryGermanyDeviceSamsung Galaxy S20 Ultra Operating SystemAndroid 10 My Question or IssueHi, I'm trying to play music from Spotify on my Sonos speakers, but the connection doesn't work for the whole evening today. I've tried to stream f...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S20 Ultra  Operating System Android 10   My Question or Issue Hi, I'm trying to play music from Spotify on my Sonos speakers,&nb...
  • goooff
  • Casual Listener
  • 927 Views
  • 1 replies
  • 0 likes
  • 927 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Cancel Owned-Content Contracts, Stick to being a platform

I subscribe mainly for the algorithms to finding music similar to what I like. I never consented to my money being used to sponsor other people's speech. It'd be wise for Spotify to revert back to being a content distribution platform. I expect this ...

  • Visitor
  • I subscribe mainly for the algorithms to finding music similar to what I like. I never consented to my money being used to sponsor other people's speech. It'd be wise for Spotify to revert back to be...
  • Elena
  • Moderator
  • 409 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 409 Views
  • 1 replies
  • 0 likes

[Desktop] Spotify wont play music if I have Fruity Loops open while using the ASIO4All driver

I'm using a Casio Privia Keyboard with Fruity Loops Studio to compose music and in order to reduce the delay from tapping a key to making a sound through Fruity Loops, I use the ASIO4All audio driver. The issue is that if I'm listening to music with ...

  • Roadie
  • I'm using a Casio Privia Keyboard with Fruity Loops Studio to compose music and in order to reduce the delay from tapping a key to making a sound through Fruity Loops, I use the ASIO4All audio driver...
  • 1288 Views
  • 0 replies
  • 1 likes
  • Desktop
  • 1288 Views
  • 0 replies
  • 1 likes

[Mobile][Radio] Annoying waiting times through Spotify Radio and the solution

I love the function to start the radio from a song or a band I like. I usually download the playlists to my smartphone. But now the annoying thing:Every day the songs in this playlist change or a lot of new songs are added. This leads to the situatio...

  • Visitor
  • I love the function to start the radio from a song or a band I like. I usually download the playlists to my smartphone. But now the annoying thing: Every day the songs in this playlist change or a l...
  • 264 Views
  • 0 replies
  • 0 likes
  • Mobile
    Radio
  • 264 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist songs jumping

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 Hello,All of my playlists seem to be jumping around, and it's really getting me rather confused. I usually play from most recent added, but old songs keep popping up at the top - even when I'm no...

  • Visitor
  • Plan Premium Country UK Device PC Operating System Windows 10   Hello, All of my playlists seem to be jumping around, and it's really getting me rather confused. I usually play from mo...
  • Ivan
  • Spotify Legend
  • 429 Views
  • 1 replies
  • 1 likes
  • Other
  • 429 Views
  • 1 replies
  • 1 likes

Superuser Contribution Classical radio has terrible selections and is really repetitive

This is a shot in the dark, but I really feel like I need to provide feedback on the Radio feature when used with classical music. I've been a paid Spotify user for quite a while because I really like how deep the selection is--I can find a recording...

  • Casual Listener
  • This is a shot in the dark, but I really feel like I need to provide feedback on the Radio feature when used with classical music. I've been a paid Spotify user for quite a while because I really lik...
  • Ver
  • Spotify Legend
  • 1242 Views
  • 3 replies
  • 1 likes
  • Other
  • 1242 Views
  • 3 replies
  • 1 likes

Solved!! How to create an new idea?

I can't find how to create a new idea not by any stretching of my imagination. I miss a button like "Create Idea". Thanks

  • Regular
  • I can't find how to create a new idea not by any stretching of my imagination. I miss a button like "Create Idea". Thanks
  • RuneShiStorm
  • Casual Listener
  • 3068 Views
  • 3 replies
  • 4 likes
  • Social & Random
  • 3068 Views
  • 3 replies
  • 4 likes

Superuser Contribution Some friends doesn't appear on my friend's activity bar

PlanPremiumCountryCanadaDeviceMacbookPro late 2011, HP Elitebook, iMac late 2011Operating SystemMojave and Windows professional My Question or IssueI have followed ther same list of friends on Spotify for more than a year. Suddently, about 2 weeks ag...

  • Casual Listener
  • Plan Premium Country Canada Device MacbookPro late 2011, HP Elitebook, iMac late 2011 Operating System Mojave and Windows professional   My Question or Issue I have followed ther same ...
  • Ver
  • Spotify Legend
  • 1125 Views
  • 2 replies
  • 1 likes
  • Other
  • 1125 Views
  • 2 replies
  • 1 likes

[Android][Other] Fix French translation for audio output scheduled shutdown

In French version, on the sleep timer screen, it is written "Arrêter l'entrée audio" which means "Stop audio input". But it should be "Stop audio output" instead ("Arrêter la sortie audio")

  • Visitor
  • In French version, on the sleep timer screen, it is written "Arrêter l'entrée audio" which means "Stop audio input". But it should be "Stop audio output" instead ("Arrêter la sortie audio")
  • 291 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 291 Views
  • 0 replies
  • 0 likes

Why my saved songs can’t play whenever i am not connected in wifi? (I have spotify premium)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect on Sonos

PlanPremiumCountryGermanyDevice(Android 10, Web Player on Chrome Linux)Operating System(iAndroid 10. Linux Mint 20) My Question or IssueSpotify connect is not working when trying to connect to any somos device. No sonos device is shown up in the list...

  • Visitor
  • Plan Premium Country Germany Device (Android 10, Web Player on Chrome Linux) Operating System (iAndroid 10. Linux Mint 20)   My Question or Issue Spotify connect is not working when tr...
  • Xenia
  • Moderator
  • 512 Views
  • 1 replies
  • 0 likes
  • Connect
  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there a way to remove suggested playlists from homepage?

PlanPremiumCountryUK DeviceLaptop, Windows 10 on chrome browserOperating SystemWindows 10/Chrome My Question or IssueI want to be able to right click suggested playlists and remove them, and not have them show again - some of the thumbnails are not a...

  • Visitor
  •   Plan Premium Country UK   Device Laptop, Windows 10 on chrome browser Operating System Windows 10/Chrome   My Question or Issue I want to be able to right click suggested...
  • Elena
  • Moderator
  • 493 Views
  • 1 replies
  • 2 likes
  • music
    Other
  • 493 Views
  • 1 replies
  • 2 likes