Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • dan_kwc2000
  • Regular
  • 17469 Views
  • 109 replies
  • 11 likes
  • Other
  • 17469 Views
  • 109 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21467 Views
  • 9 replies
  • 2 likes
  • Other
  • 21467 Views
  • 9 replies
  • 2 likes

Playlist display order not working on BMW Connected Drive

Plan - PremiumCountry - France Device - API BMW Connected DriveOperating System My Question or IssueThe personalized display order of playlists is not reproduced via the Spotify API on the BMW Connected Drive. This display order is correctly displaye...

  • Casual Listener
  •   Plan - Premium Country - France   Device - API BMW Connected Drive Operating System   My Question or Issue The personalized display order of playlists is not reproduced ...
  • Michael1619
  • Newbie
  • 1098 Views
  • 7 replies
  • 2 likes
  • 1098 Views
  • 7 replies
  • 2 likes

Superuser Contribution why does Spotify keep switching me back to the Spotify app when an ad plays

Whenever I play a song on the app, I do my work on a different tab like google. Then whenever an ad comes on it automatically switches me back to the app. How do I fix this?

  • Visitor
  • Whenever I play a song on the app, I do my work on a different tab like google. Then whenever an ad comes on it automatically switches me back to the app. How do I fix this?
  • Dessi
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! DJ card disappeared from the Windows app

PlanPremiumCountryUSADevicePCOperating SystemWindows 11 My Question or IssueWhere did the DJ card go? I started using "Xavier" every day since it appeared in the Windows desktop application about 2 weeks ago it disappeared

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 11   My Question or Issue Where did the DJ card go? I started using "Xavier" every day since it appeared in the Windows desk...
  • SPINNINGBIRD
  • Visitor
  • 676 Views
  • 4 replies
  • 1 likes
  • Other
  • 676 Views
  • 4 replies
  • 1 likes

Superuser Contribution "Connect to WiFi and wake device" when trying to use Alexa speaker

PlanPremiumCountryGermanyDevice(iPhone 14 Pro)Operating System(iOS 17) My Question or IssueSpotify Connect + Alexa has always had major issues and is unreliable. As you can see in the screenshot, it is giving error "Connect to WiFi and wake device". ...

IMG_9560.jpg
  • Regular
  •   Plan Premium Country Germany Device (iPhone 14 Pro) Operating System (iOS 17)   My Question or Issue Spotify Connect + Alexa has always had major issues and is unreliable. As y...
  • reyku
  • Casual Listener
  • 835 Views
  • 2 replies
  • 1 likes
  • Connect
  • 835 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution how do I report a podcast?

hi, I just found some content that I don't think should be on spotify. Basically it's p0rn without video, I can provide a link to it.it's a podcast.my issue is that i cannot report it, the only options available are follow/share.what can i do?

  • Casual Listener
  • hi, I just found some content that I don't think should be on spotify. Basically it's p0rn without video, I can provide a link to it. it's a podcast. my issue is that i cannot report it, the only o...
  • petra-a
  • Casual Listener
  • 23167 Views
  • 17 replies
  • 7 likes
  • Other
  • 23167 Views
  • 17 replies
  • 7 likes

How to set up automatic playback on LG TV Spotify app?

PlanPremium DeviceLG TV Oled 65Operating SystemWebOS My Question or IssueHow to set up automatic playback on LG TV Spotify app?My father has difficulties seeing the screen and understanding the LG remote control.I programmed for him that long-pressin...

  • Visitor
  • Plan Premium   Device LG TV Oled 65 Operating System WebOS   My Question or Issue How to set up automatic playback on LG TV Spotify app? My father has difficulties seeing th...
  • 254 Views
  • 0 replies
  • 0 likes
  • TV
  • 254 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't join the duo, Spotify is saying i'm in an other Country. But I'm not

We live in the same street, same house. But Spotify says, I am trying to join from another country. Right now, we're also in the same room so that can't be the problem

  • Visitor
  • We live in the same street, same house. But Spotify says, I am trying to join from another country. Right now, we're also in the same room so that can't be the problem
  • SofyMaurizi
  • Newbie
  • 1179 Views
  • 2 replies
  • 0 likes
  • 1179 Views
  • 2 replies
  • 0 likes

Superuser Contribution A direct customer service for the cliente.

You should have a space o contact where the customer can share their nonconformities or issues with the service because there is none, i have an issue where i don´t have the service nor my money back and i have no one from spotify helping me.I bought...

  • Visitor
  • You should have a space o contact where the customer can share their nonconformities or issues with the service because there is none, i have an issue where i don´t have the service nor my money back...
  • AlejaR
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • Other
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution vetar artistas de forma temporal o definitiva

Existen artistas que definitivamente traen incomodidad al momento que spotify lo trae en una reproduccion, asi como el contenido explicito, seria genial que se pudieran vetar para que la experiencia en spotify sea mucho mas personal, tambien de esta ...

  • Newbie
  • Existen artistas que definitivamente traen incomodidad al momento que spotify lo trae en una reproduccion, asi como el contenido explicito, seria genial que se pudieran vetar para que la experiencia ...
  • AlejaR
  • Moderator
  • 253 Views
  • 1 replies
  • 2 likes
  • 253 Views
  • 1 replies
  • 2 likes

Superuser Contribution Podcast that I listen to every single day does not show up under my shows

A podcast that I listen to every single day and I follow does not show up under my shows and shows that I've listened to only once and I do not follow appear under my shows. Also, the show I listen to daily is usually missing from my recently listene...

  • Visitor
  • A podcast that I listen to every single day and I follow does not show up under my shows and shows that I've listened to only once and I do not follow appear under my shows. Also, the show I listen t...
  • MihailY
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back podcasts in recently played

With a recent update, the Listening History has completely stopped showing podcasts and only includes music. Please bring back podcasts to this function!

  • Regular
  • With a recent update, the Listening History has completely stopped showing podcasts and only includes music. Please bring back podcasts to this function!
  • Yordan
  • Moderator
  • 3274 Views
  • 46 replies
  • 5 likes
  • 3274 Views
  • 46 replies
  • 5 likes

Superuser Contribution Amazon Echo “Spotify is not supported on this device” Yamaha MusicCast

Im trying to set up Yamaha MusicCast Devices to play Spotify through Amazon Echo Dots. I have 2 MusicCast 20 speakers and a RX-V585 receiver. I can play Spotify on all 3 devices through the MusicCast app and by using the devices selection in the iOS ...

  • Visitor
  • Im trying to set up Yamaha MusicCast Devices to play Spotify through Amazon Echo Dots. I have 2 MusicCast 20 speakers and a RX-V585 receiver. I can play Spotify on all 3 devices through the MusicCast...
  • Andy_123
  • Newbie
  • 5467 Views
  • 23 replies
  • 1 likes
  • Other
  • 5467 Views
  • 23 replies
  • 1 likes

Superuser Contribution Onkyo C-N7050 not appearing in device list

Hello I have a Onkyo C-N7050 Network CD player that I am trying to connect to. It is not appearing in the available devices list on either my PC (Windows 10) or my android phone and tablet. Does anyone else have this issue, is my device no longer sup...

  • Visitor
  • Hello   I have a Onkyo C-N7050 Network CD player that I am trying to connect to.  It is not appearing in the available devices list on either my PC (Windows 10) or my android phone and ta...
  • cavernicolas
  • Newbie
  • 1253 Views
  • 2 replies
  • 0 likes
  • Onkyo
  • 1253 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Playlists on Alexa

Hi, I have an issue with my Alexa devices and Spotify, in that it cant find some playlists, or will not play a playlist, instead it just does one song. I've seen this on a few forums but no exact match to my issue, nor a resolution. This may be a Spo...

  • Casual Listener
  • Hi,   I have an issue with my Alexa devices and Spotify, in that it cant find some playlists, or will not play a playlist, instead it just does one song. I've seen this on a few forums but no ...
  • DAUNIRAM
  • Music Fan
  • 6954 Views
  • 25 replies
  • 3 likes
  • Other
  • 6954 Views
  • 25 replies
  • 3 likes

Superuser Contribution Podcast rewinds when I unlock phone

Plan/PremiumCountryUKDeviceIPhone 8 Plus and IPhone 16 pro (happened before and after upgrading. Operating SystemIos 16 and ios 18 My Question or IssueWhen I unlock my phone, podcasts rewind to the last place they were last time the phone was unlocke...

  • Newbie
  •   Plan /Premium Country UK Device IPhone 8 Plus and IPhone 16 pro (happened before and after upgrading.  Operating System Ios 16 and ios 18   My Question or Issue When I unl...
  • Eni
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • Other
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Spotify accounts with Google Home software controlling multiple homes

I'm using Google Home on my phone to run two different houses - mine and my mother's. Each has its own Google Home or Google Nest speaker for music. My mother and I each have our own Spotify account. Is there a way to configure Spotify and Google Hom...

  • Casual Listener
  • I'm using Google Home on my phone to run two different houses - mine and my mother's. Each has its own Google Home or Google Nest speaker for music. My mother and I each have our own Spotify account....
  • OscarDC
  • Moderator
  • 1262 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonjour, comment laisser des avis sur des podcast en live sur spotify?

je suit des podcats en ligne sur spotify que je dois commenter ou laisser mon avis étant en ligne je ne sais pas comment fait.

  • Visitor
  • je suit des podcats en ligne sur spotify que je dois commenter ou laisser mon avis étant en ligne je ne sais pas comment fait.
  • 46marcus
  • Casual Listener
  • 1649 Views
  • 2 replies
  • 0 likes
  • 1649 Views
  • 2 replies
  • 0 likes

Superuser Contribution Blocked artist still being recommended on homepage

I have blocked Kanye West music from being played and I have hidden his new song. I have also gone into my settings and disabled new music recommendations. However, every time I open the app his new song is being recommended to me on my homepage. I f...

  • Casual Listener
  • I have blocked Kanye West music from being played and I have hidden his new song. I have also gone into my settings and disabled new music recommendations. However, every time I open the app his new ...
  • user-removed
  • Not applicable
  • 1747 Views
  • 5 replies
  • 2 likes
  • music
  • 1747 Views
  • 5 replies
  • 2 likes

Superuser Contribution Why is my Spotify blend not showing our profile icons for just one song?

I have a blend playlist with a friend, the other songs shows our profile icons for all the songs, except for one. What does it mean?

  • Casual Listener
  • I have a blend playlist with a friend, the other songs shows our profile icons for all the songs, except for one. What does it mean?
  • Vasil
  • Moderator
  • 543 Views
  • 3 replies
  • 0 likes
  • 543 Views
  • 3 replies
  • 0 likes