Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 16807 Views
  • 104 replies
  • 11 likes
  • Other
  • 16807 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21221 Views
  • 9 replies
  • 2 likes
  • Other
  • 21221 Views
  • 9 replies
  • 2 likes

Top Tracks does not refresh on Sonos

Hi I am using Spotify on Sonos and the 123 Top Tracks is not refreshing. I have spoken to Sonos and thier response was as follows After having investigated this thoroughly we have identified the issue to be with the Spotify Top Tracks app itself.We h...

  • Music Fan
  • Hi I am using Spotify on Sonos and the 123 Top Tracks is not refreshing.   I have spoken to Sonos and thier response was as follows   After having investigated this thoroughly we ...
  • Superpugs
  • Casual Listener
  • 5642 Views
  • 55 replies
  • 3 likes
  • 5642 Views
  • 55 replies
  • 3 likes

Changed PW , but phone can still log on.

Recently someone hacked my account, so i change my password, but the person still logs on some how. I found out to day that my wife can still log on to my spotify from her mobil, with out it asking for the new password, why is this? Everything else, ...

  • Visitor
  • Recently someone hacked my account, so i change my password, but the person still logs on some how.   I found out to day that my wife can still log on to my spotify from her mobil, with out it...
  • MaryS
  • Roadie
  • 509 Views
  • 3 replies
  • 0 likes
  • BB10
    Other
    WP 8
  • 509 Views
  • 3 replies
  • 0 likes

Windows xp No me pueden enviar streaming

Hola por favor solo encontre dos posibles soluciones en el foro y ninguna me funcionó, en la pc cuando inicio sesión me dice Lo sentimos pero parece que en estos momento no podemos enviarte música en streaming, Probablemente esto se debe a restriccio...

  • Newbie
  • Hola por favor solo encontre dos posibles soluciones en el foro y ninguna me funcionó, en la pc cuando inicio sesión me dice   Lo sentimos pero parece que en estos momento no podemos enviarte ...
  • DasPeter
  • Community Legend
  • 837 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 837 Views
  • 1 replies
  • 0 likes

Solved!! Error code 4 when connected to wifi

I recently moved into a new apartment and got a different wifi router. My roommates and I cannot connect spotify on any of our devices even though the wifi is working perfectly fine in every other regard. The applications says it is offline when conn...

  • Regular
  • I recently moved into a new apartment and got  a different wifi router. My roommates and I cannot connect spotify on any of our devices even though the wifi is working perfectly fine in every ot...
  • YargMonster
  • Regular
  • 5604 Views
  • 18 replies
  • 1 likes
  • Web Player
    Windows
  • 5604 Views
  • 18 replies
  • 1 likes

Would like playlist to play in embed on blog

Hello all, Is there a way to have an embedded playlist actually play *in* the embed instead of automatically opening the Spotify app? For example, here's a playlist on my blog (Wordpress): http://www.rashunda.com/category/mixtapes/ When I start the p...

  • Casual Listener
  • Hello all,   Is there a way to have an embedded playlist actually play *in* the embed instead of automatically opening the Spotify app? For example, here's a playlist on my blog (Wordpress): ...
  • 697 Views
  • 0 replies
  • 0 likes
  • Other
  • 697 Views
  • 0 replies
  • 0 likes

Solved!! Just can't seem to make my playlists public

The only playlist that is public is this "starred" one. Has four songs on it. Ihave created my real playlist for years, over 500 songs. This whole time I thought it was public. It's not. PLEASE help. This is very frustrating. Thank you.

  • Casual Listener
  • The only playlist that is public is this "starred" one. Has four songs on it. Ihave created my real playlist for years, over 500 songs. This whole time I thought it was public. It's not.  PL...
  • woutervanhaeren
  • Music Fan
  • 1870 Views
  • 6 replies
  • 0 likes
  • Other
  • 1870 Views
  • 6 replies
  • 0 likes

Followed artists are not visible

Hi, in windows, android application and also in the web app I have no followed tab. Why? When I'm looking on my friend profile's it's normally visible. Can you tell me what happened?

  • Newbie
  • Hi,   in windows, android application and also in the web app I have no followed tab. Why? When I'm looking on my friend profile's it's normally visible. Can you tell me what happened?
  • user-removed
  • Not applicable
  • 397 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! How do I force Spotify to open links in the webplayer rather than the desktop player?

I find it extremely irritating that it keeps trying to open the desktop client every time I click on an open.spotify link. There used to be an option to force the links to open the music in the webplayer, why has this vanished?

  • Regular
  • I find it extremely irritating that it keeps trying to open the desktop client every time I click on an open.spotify link. There used to be an option to force the links to open the music in the webpl...
  • zzzsleepingas
  • Regular
  • 9759 Views
  • 8 replies
  • 1 likes
  • Web Player
    Windows
  • 9759 Views
  • 8 replies
  • 1 likes

volume too low

Hello everyone, so I think I'm not the only having this issue.The volume from the windows app is too much lower than the web player. Here, look at this:This is the volume from windows app, with all on the higher. And this, is the web player with all ...

spotify app.jpg spotify web.jpg
  • Music Fan
  • Hello everyone, so I think I'm not the only having this issue. The volume from the windows app is too much lower than the web player. Here, look at this: This is the volume from windows app, with...
  • Rodrigolnl
  • Music Fan
  • 619 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 619 Views
  • 2 replies
  • 0 likes

Solved!! webplayer; can't delete song from "songs"

I can not delete one special song from my "songs" list. This song is not part of any playllist, roughly one second after pressign the "X" button the song reapers. I can delete other songs, but not the song I would like too

  • Regular
  • I can not delete one special song from my "songs" list.   This song is not part of any playllist, roughly one second after pressign the "X" button the song reapers. I can delete other songs, b...
  • fastgiga
  • Regular
  • 1742 Views
  • 6 replies
  • 0 likes
  • Web Player
  • 1742 Views
  • 6 replies
  • 0 likes

Bose Soundtouch 20 and Android - Keeps interrupting every 10 secs

I just got myself a Bose Soundtouch 20, for internetradio it works flawlessly, but when I try to stream Spotify from my HTC ONE it keeps interrupting every 10 secs or so, tried it with my buddys Bose also, and same thing. When I stream via bluetooth ...

  • Newbie
  • I just got myself a Bose Soundtouch 20, for internetradio it works flawlessly, but when I try to stream Spotify from my HTC ONE it keeps interrupting every 10 secs or so, tried it with my buddys Bose...
  • bobandaimee
  • Casual Listener
  • 705 Views
  • 2 replies
  • 0 likes
  • Connect
    Other
  • 705 Views
  • 2 replies
  • 0 likes

Can't log in from another country

Recently moved to Nigeria from UK and when my subcription ended July, I could not login for d free version. Please help anybody!!

  • Casual Listener
  • Recently moved to Nigeria from UK and when my subcription ended July, I could not login for d free version. Please help anybody!!
  • Adenike
  • Casual Listener
  • 526 Views
  • 3 replies
  • 1 likes
  • music
  • 526 Views
  • 3 replies
  • 1 likes

spotify Sonos randomly starts playing old music I have listened to after trying to play all tracks

So when I am listening to spotify on Sonos and choose an artist and then an album and click play all tracks, it will ply the first song of that album and then randomly revert to other music that has been listened to days or weeks ago. IE: I'm picking...

  • Newbie
  • So when I am listening to spotify on Sonos and choose an artist and then an album and click play all tracks, it will ply the first song of that album and then randomly revert to other music that has ...
  • 422 Views
  • 0 replies
  • 0 likes
  • 422 Views
  • 0 replies
  • 0 likes

Queue dissappears after ads/commercials

Recently, the play queue dissappears most times after the playing of ads/commercials. Is there any way to prevent this from happening?

  • Newbie
  • Recently, the play queue dissappears most times after the playing of ads/commercials. Is there any way to prevent this from happening?
  • DasPeter
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • Denon
  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Design bug.

Not sure if this is the right place to make suggestions, the app does not have a "report an issue" options at the configuration page. Should have.The actual problem is, whenever I try to click the menu button that's beside every music track on "my mu...

  • Regular
  • Not sure if this is the right place to make suggestions, the app does not have a "report an issue" options at the configuration page. Should have. The actual problem is, whenever I try to click th...
  • jean3601
  • Community Legend
  • 854 Views
  • 1 replies
  • 0 likes
  • 854 Views
  • 1 replies
  • 0 likes

windows phone Offline Album issue

Hi there Another new bug on Wndowsphone version :When I download album to be available in offline mode they stay offline for a few days/Weeks (the green arrow says it's there) but Eventually They won't be available offline a few week later, the green...

  • Newbie
  • Hi there   Another new bug on Wndowsphone version : When I download album to be available in offline mode they stay offline for a few days/Weeks (the green arrow says it's there) but Eventual...
  • 327 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 327 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Radio station idea

Hi, I have had an idea to start an internet radio station using Spotify. Would that be possible? Would I need to pay for a license to do so? What software/hardware would I need? I have great ideas for shows I'm not sure where to go from that. I dont ...

  • Newbie
  • Hi,  I have had an idea to start an internet radio station using Spotify. Would that be possible? Would I need to pay for a license to do so? What software/hardware would I need? I have great i...
  • jean3601
  • Community Legend
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes

Continously goes through playlist without playing

I have been experiencing a problem when trying to use my premium account. I use a very new lap top with Windows 8. It was working fine until a few weeks ago. When I try to start my playlist, it will run through the playlist without playing. Basically...

  • Casual Listener
  • I have been experiencing a problem when trying to use my premium account.  I use a very new lap top with Windows 8.  It was working fine until a few weeks ago.  When I try to start my ...
  • PinkPluto
  • Casual Listener
  • 1811 Views
  • 5 replies
  • 0 likes
  • Other
  • 1811 Views
  • 5 replies
  • 0 likes

please help.can i install music to my external memory of windows phone lumia 640xl

Hi everyone please i need your help. I have window mobile lumia 640XL with 2GB internal memory left. I would like to buy spotify premium but. I would like to save the songs and listen to them offline,to my (external sdcard) not to internal memory of ...

  • Newbie
  • Hi everyone   please i need your help.   I have window mobile lumia 640XL with 2GB internal  memory left.   I would like to buy spotify premium but.   I would like to...
  • Dreadlord
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • music
  • 434 Views
  • 1 replies
  • 0 likes