spotify app on samsung tv

[valentino2]

Plan Premium

Country  italy

Device

Operating System

My Question or Issue

for some time almost no picture has been seen in the spotify app on  my samsung tv

( picture of albuims, artist, ets. ) I have uninstalled and installed the app but i din't work

Does someone know why? thank for helping me

Valentino

[Joan]

Hi there @valentino2,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on the TV?
• When did this start happening?
• Does it happen with all content?
• Does it happen on different networks? If you haven't tested this, please do so. You can use a hotspot from your phone if necessary
• If possible, try logging in with a different account and see if that makes a difference. You can use the account of someone you know or make one yourself.
• Screenshots or a video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.