My wife has been suddenly removed from our family plan and she can't rejoin

[#1]

My wife has been suddenly removed from our family plan, when I sent her a link to rejoin it says.

"We couldn't confirm that you live with the plan manager for this plan. You can join someone else's plan again in 12 months"

How do I navigate this error? We've lived together in the same house for 15 years!

Kindest.

[Maxim]

Hey there,

Thanks for reaching out.

She most likely receiced an email 7 days before she lost access to the plan, which asked her to confirm her address.

I recommend having her reach out to Support so that they can check if something can be done about this situation: https://www.spotify.com/about-us/contact/ 🙂

I hope this helps!