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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164809 Views
  • 32 replies
  • 9 likes
  • 164809 Views
  • 32 replies
  • 9 likes

Moving Family Account

I have a family member that wants to come off the family plan theyre previously attached to (theyre not the account holder) and onto mine. Is it as simple as me sending them an invite from mine, does anyone need to do anything else, will one supersed...

  • Casual Listener
  • I have a family member that wants to come off the family plan theyre previously attached to (theyre not the account holder) and onto mine.  Is it as simple as me sending them an invite from m...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 83 Views
  • 1 replies
  • 0 likes

Having a Family Account, I don´t want them to know how many members are left to add

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 64 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switch family manager

Hi, I have got a family subscription. Unfortunatelly the family management account is set to one of my kids.Is it possible to switch it to one of the other family accounts as "master account"? Thanks and regards

  • Newbie
  • Hi,   I have got a family subscription. Unfortunatelly the family management account is set to one of my kids. Is it possible to switch it to one of the other family accounts as "master a...
  • NW8te53
  • Newbie
  • 75082 Views
  • 49 replies
  • 8 likes
  • Premium for Family
  • 75082 Views
  • 49 replies
  • 8 likes

Solved!!Superuser Contribution "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Screenshot 2022-02-19 at 10.23.39.png
  • Newbie
  • I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I...
  • Jofelida
  • Casual Listener
  • 41109 Views
  • 50 replies
  • 4 likes
  • Premium for Family
  • 41109 Views
  • 50 replies
  • 4 likes

Superuser Contribution Kids can switch their Account in Spotify Kids

Hello there,I just bought two android tablets for our kids and installed Spotify Kids on both. For each of them I created an own Spotify Kids Account. The older got the 6-12 playlist, the younger one the 0-6. I can see them on my family owner account...

  • Casual Listener
  • ...ne the 0-6. I can see them on my family owner account, everything looks fine. However, the younger kid can switch to the account of the older brother just by selecting it. They go to the "Who is u...
  • Itsitsktxktxktxtxtd
  • Casual Listener
  • 2032 Views
  • 11 replies
  • 3 likes
  • Premium for Family
  • 2032 Views
  • 11 replies
  • 3 likes

Solved!! Changing a family member from kids to full premium family member

One of our family members in the Premium subscription is set up with a 'kids' account. I would like to upgrade the account to be a full member. I can't seem to see anywhere how I can do this. In the account management screen, all I can do is Remove a...

  • Visitor
  • One of our family members in the Premium subscription is set up with a 'kids' account. I would like to upgrade the account to be a full member. I can't seem to see anywhere how I can do this. In t...
  • 31isz5ydnmre2tc43htz
  • Casual Listener
  • 3261 Views
  • 2 replies
  • 0 likes
  • 3261 Views
  • 2 replies
  • 0 likes

Spotify kids

Today I signed up for spotify kids and I thought you could pick song that the parents could approve as well? My child loves some songs by other artists that are not in your kids data base like Aalyiah these are songs that I would like to approve for ...

  • Visitor
  • Today I signed up for spotify kids and I thought you could pick song that the parents could approve as well? My child loves some songs by other artists that are not in your kids data base like Aalyia...
  • marianbells
  • Newbie
  • 1568 Views
  • 4 replies
  • 0 likes
  • 1568 Views
  • 4 replies
  • 0 likes

Superuser Contribution Quiero comprar cuentas adicionales para mí plan familiar

Tenía el plan familiar de 6 perfiles y ahora que compré el anual tengo solo 4, quiero comprar los perfiles adicionales pero no me sale nada para comprarlos

  • Visitor
  • Tenía el plan familiar de 6 perfiles y ahora que compré el anual tengo solo 4, quiero comprar los perfiles adicionales pero no me sale nada para comprarlos
  • melodymmu
  • Casual Listener
  • 1804 Views
  • 22 replies
  • 3 likes
  • 1804 Views
  • 22 replies
  • 3 likes

Não consigo entrar no plano família

Aparece que só é possível entrar no plano família após 12 meses, mas já efetuei pagamento.

  • Visitor
  • Aparece que só é possível entrar no plano família após 12 meses, mas já efetuei pagamento.
  • Bittencourt
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Can't access audiobooks as family plan manager

PlanPremiumCountryIreland My Question or IssueHiI'm trying to access audiobooks on the family plan as a plan manager, but they all seem to be locked. I'm in Ireland, but based on the newsroom article it's available in my location. Any advice on what ...

  • Casual Listener
  • Plan Premium Country Ireland   My Question or Issue Hi I'm trying to access audiobooks on the family plan as a plan manager, but they all seem to be locked.  I'm in Ireland, but b...
  • NLSPOT
  • Newbie
  • 564 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 564 Views
  • 6 replies
  • 1 likes

Family premium account

I have a family premium account but there are only two of us using it. I believe we should be on duo. I just want to doubled check that we will not loosehave any features if we change to duo PlanFamily premium Country Australia Device(iPhone 8, Samsu...

  • Visitor
  • I  have a family premium account but there are only two of us using it. I believe we should be on duo. I just want to doubled check that we will not loosehave any features if we change to duo&n...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 1 replies
  • 0 likes

Audiobooks for Premium Family members

Why is it, that more than 18 months after its implementation, is the audio book option still only available to the plan manager, and if a member of my plan wants to listen to an audio book, I have to purchase hours for them individually? When will th...

  • Casual Listener
  • ...o purchase hours for them individually?  When will the required change be implemented to allow all plan members access to audiobooks?      Plan Premium - Family Country A...
  • nikface
  • Visitor
  • 308 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 308 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't download Spotify Kids for iOS in Switzerland.

PlanPremium FamilyCountrySwitzerlandDeviceipadOperating System(iOS 15.6.1 My Question or IssueI previously let my kids listen through my spotify account. Since I have seen that there is now spotify kids I have changed my subscription to premium famil...

  • Visitor
  • Plan Premium Family Country Switzerland Device ipad Operating System (iOS 15.6.1   My Question or Issue I previously let my kids listen through my spotify account. Since I have seen t...
  • Jeiu
  • Visitor
  • 3712 Views
  • 17 replies
  • 9 likes
  • Premium for Family
  • 3712 Views
  • 17 replies
  • 9 likes

Superuser Contribution Spotify connect not seeing devices for under 13 family member

PlanPremium FamilyCountrySwedenDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueI have setup a managed account (under 13 years old) in our family plan. But this new account doesn't seem to be able t...

  • Music Fan
  • Plan Premium Family Country Sweden Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue I have setup a managed account (under 13 y...
  • kigurai
  • Music Fan
  • 102 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 102 Views
  • 2 replies
  • 0 likes

Superuser Contribution Removing Family members

I am unable to remove family members. I have tried the Go to account page, scroll down to Edit family members but THAT DOES NOT EXIST. I dont have an option to remove people.

  • Visitor
  • I am unable to remove family members. I have tried the Go to account page, scroll down to Edit family members but THAT DOES NOT EXIST. I dont have an option to remove people. 
  • mkrichbaum
  • Casual Listener
  • 9316 Views
  • 14 replies
  • 1 likes
  • 9316 Views
  • 14 replies
  • 1 likes

I have been served several ads on my premium family account

I have been served several unskippable Ads through the iOS mobile app on my iPhone 13. The first occurrence was after a podcast finished and an ad was played. I have a screenshot of this happening. This morning I was listening to one of my own songs ...

  • Visitor
  • ...hrough this past month. None of the other family members on my account have experienced this issue. This is extremely unacceptable, Spotify has violated me as a customer. I am paying for no ads, why am I b...
  • osornios
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes