Premium family problem

[Stinger80]

I've purchased a one year Premium Family, I've payed it and now when I go to https://www.spotify.com/it/account/family/

the page is stucked on the load page.

I disconnected every account/device and tried again but nothing changed.

 

[Elena]

Hey there @Stinger80!

Welcome to the Community and thanks for reaching out. 

Right now, we don't offer the option to buy a year of Premium for Family in Italy.

We'd recommend checking your subscription's status here. 

No worries, if you're on Premium Individual, you can click here to update to Family.

Just keep in mind that you'll get about 8 months of Family time because of the price difference between the two subscriptions.

We hope this info helps. Let us know if there's anything else we can do for you.

[Stinger80]

So Spotify took my money for a service that is not available in my country?

The subscription is active on my profile I've paid for it and I can't use it.

The error is by your side solve it as soon as possible please.

 

[Stinger80]

Before another useless answer :

I need a Premium Family subscription, when I tried to purchase it Spotify offer me a one year fee of 120€ instead of 180€ so I decided to use this promotion.

Now after allowing me pay for it Spotify decide with no further comunication that my money is for another service that I don't want.

Solve it, please.

[djfreeze877]

Please let me know when you get an answer for this as I'm experiencing the same thing.

[djfreeze877]

I'm in the US and I'm experiencing the same issue as the customer in Italy. Please advise on how to rectify this situation as I paid for a Family Premium account but get the same response that the person Italy gets (loading with the 3 dots).

[Elena]

Hey there!

@Stinger80 We see that you currently have our Premium Individual subscription. Is it possible for you to send us a screenshot of the Yearly offer that you received?

We'd be happy to take a closer look and help you sort this out.

@djfreeze877 Could you check your subscription's status with the instructions here? If you see that you have Premium Individual plan, you'll need to update to Family here. 

We'll be keeping an eye out for updates.

Take care!

[Stinger80]

I recovered the link from my chronolgy, it's the only thing I can do now :

https://www.spotify.com/it/purchase/offer/12-months/?country=IT&carrier=0

obviously now it send to a page that says "Sembra tu non sia idoneo per questa offerta, ma troveremo sicuramente altro per te." (This offer is not suitable for you) but, obviously, when I activated the subscription it worked.

Come on, for how much longer I need to prove that It has been your mistake, now there is no one year subscription option at all and there is no reasons to pay a year of service at full price that is what I got now.

And NO i don't use any proxy, VPN or something like that, a direct private connection, the page was in Italian and everything was regular.

Now please less questions more facts, first of all admit you made an error and not me.

[Xenia]

Hello @Stinger80,

Thanks for checking and keeping us in the loop. We're happy to shed some light on the situation.

As @Elena already mentioned the purchase is for 12 months of Premium Individual, as there is currently no offer in Italy that will get you Premium Family prepaid for one year.

However, you can upgrade your plan here so that the amount you already paid will be automatically converted to your new Family plan.

With that said, if you paid for 12 months of Premium Individual, this will amount to around 8 months of Premium Family. You can check your next billing date on your account page, under Your plan.

Hope this info is useful. Let us know if you need help with anything else!

[Stinger80]

Ok i give up.

I lost three days searching for a "SORRY we had a problem" and there is no trace in your answers.

So I am wrong, I purchase an inexistent offer in my head and I got an (inexistent) barely useless one-year subscription with no discount.

@djfreeze877  : I hope your situation is different mate, you're crazy like me instead 😉

Now there are five guys waiting for a Premium account I want the Premium Family (8 months ok...) but the link you gave me sends me in a page where I need to pay 15€ more...

Be patient I can't find how to avoid giving Spotify a total amount of 135€, don't be greedy please.

[Stinger80]

Ok I finally made it, sorry for being souspicious the link you gave me worked.

I apologize for my sarcasm @Elena and @Xenia  nothing personal with you, I know you tried to help me but I still have the annoying feeling you thing I tried to cheat according to your answers.

I felt like an innocent dependant in an unfair trial and I didn't like it at all. 

Have a nice day, goodbye.