Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Re: [HELP] - How can I change my physical adress?

Re: [HELP] - How can I change my physical adress?

I have the same question.

For some reason I was kicked out from the family plan, and all attempts to restore the account were failed.

 

Only solution is cancel the old and create a new one, but dont want to be charged twice.

Reply
1 Reply

Hi, @guiviola!

 

Welcome to the Spotify Community, we're glad to see you're part of the band.

 

Currently, it's not possible to verify or edit the address that was registered when you subscribed to Premium for Family.


Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

 

You can also use our Contact Form to get email support

 
Don't hesitate to create a new thread if you need us again.

Suggested posts