Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 165032 Views
  • 32 replies
  • 9 likes
  • 165032 Views
  • 32 replies
  • 9 likes

Superuser Contribution Problema attivazione Premium Family

Ciao, mi è finito il periodo di prova e voglio attivare l abbonamento Premium Family.Inserisco tutti i dati necessari della carta di credito e mi chiede se voglio passare a Spotify Italia oppure inserire un' altra carta di credito, seleziono di passa...

  • Casual Listener
  • Ciao, mi è finito il periodo di prova e voglio attivare l abbonamento Premium Family. Inserisco tutti i dati necessari della carta di credito e mi chiede se voglio passare a Spotify Italia oppure i...
  • Alfredo
  • Roadie
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add brother after he's mistaken zip code

HiI wonder if you could help me with adding my brother as a family member to my family plan.Once he tried to confirm address and all information, he made a mistake in the zip code. After some time Spotify requested him to confirm all data again and a...

  • Newbie
  • Hi I wonder if you could help me with adding my brother as a family member to my family plan. Once he tried to confirm address and all information, he made a mistake in the zip code. After some t...
  • Alfredo
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged for Premium when I am apart of a family subscription

Hi, I am apart of a premium family account for Spotify and have been for 4 months. I am not the owner of the subscription yet I am being charged every month for Spotify Premium ($11.99) I thought as I am apart of a family I do not pay this fee. Is th...

  • Newbie
  • Hi, I am apart of a premium family account for Spotify and have been for 4 months. I am not the owner of the subscription yet I am being charged every month for Spotify Premium ($11.99)  I t...
  • Alfredo
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zip code made me lose premium account

I share a premium family plan with my family, Spotify sent me and email asking me to confirm my ZIP code (I'm actually from Brazil but had no answer there) and so I confirmed it, a few days later I had no premium account anymore

  • Casual Listener
  • I share a premium family plan with my family, Spotify sent me and email asking me to confirm my ZIP code (I'm actually from Brazil but had no answer there) and so I confirmed it, a few days later I h...
  • Alfredo
  • Roadie
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

Superuser Contribution My relative cant login due to having a trip.

I have just joined the family premium plan and became the admin of the family premium plan.And I have just send an invitation to my family member who is just having a trip to Melbourne.And meanwhile she've just told me that she can't login the invita...

  • Newbie
  • I have just joined the family premium plan and became the admin of the family premium plan. And I have just send an invitation to my family member who is just having a trip to Melbourne. And m...
  • Alfredo
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Going from standard Premium to Family Premium.

Hey there all! I have a quik question.Me myself has had Spotify Premium for a little over a year now, and I love it.So I got my family into it as well and we got a Family Premium account. Did Spotify automatically disable my old Premium subscribtion?...

  • Newbie
  • Hey there all!    I have a quik question. Me myself has had Spotify Premium for a little over a year now, and I love it. So I got my family into it as well and we got a Family Premium a...
  • Tom
  • Community Legend
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Solved!! Abonnement étudiant

Bonjour, Je suis étudiante et ai demandé à passer à l'offre étudiante. Je me suis trompée lors de ma manipulation et est mis la mauvaise adresse mail (elle est active, mais n'est pas la même que celle de mon compte Spotify), j'ai validé. Me rendant c...

  • Regular
  • Bonjour,   Je suis étudiante et ai demandé à passer à l'offre étudiante. Je me suis trompée lors de ma manipulation et est mis la mauvaise adresse mail (elle est active, mais n'est pas la même...
  • Tom
  • Community Legend
  • 3058 Views
  • 22 replies
  • 0 likes
  • 3058 Views
  • 22 replies
  • 0 likes

where can i see my address?

i need to know the address of my account to use my family plan, i forget what i wrote on my profile when i started my acct. pls help me!

  • Newbie
  • i need to know the address of my account to use my family plan, i forget what i wrote on my profile when i started my acct.    pls help me!
  • osornios
  • Spotify Star
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Soy parte del Plan Familiar y me eliminó porque no puede verificar mi domicilio

Spotify me sacó del plan familiar de un día para otro, estoy segura de poner exactamente los mismos datos y aún así no me funciona. Llevo dos semanas intentándolo y aún así no pasa nada

  • Newbie
  • Spotify me sacó del plan familiar de un día para otro, estoy segura de poner exactamente los mismos datos y aún así no me funciona. Llevo dos semanas intentándolo y aún así no pasa nada
  • osornios
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

on my family list, it keep saying that they're not on the list, and blocking my family from spotify

on my family list, it keep saying that they're not on the list, and blocking my family from spotify. So it blocks my brother and sister's account once in a while and we can't do anything about it. Some of my brother lives in Provo, and i live in idah...

  • Casual Listener
  • on my family list, it keep saying that they're not on the list, and blocking my family from spotify. So it blocks my brother and sister's account once in a while and we can't do anything about it. S...
  • Maxim
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

Family account members wiped and can't re-add

Hi, my family members all reverted back to basic accounts. I logged on today and re-added them all - sending them an invite email to their individual email accounts. They get the following error message - "You can't join this Premium for Family accou...

  • Casual Listener
  • Hi, my family members all reverted back to basic accounts. I logged on today and re-added them all - sending them an invite email to their individual email accounts. They get the following error m...
  • Hubo
  • Community Legend
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Payment declined due to card provider

Hi, I'm from Malaysia and is currently trying to update my Spotify's payment method to my CIMB card. Have you sorted out the solution from CIMB yet? Can you share the solution, please? Thank you.

  • Newbie
  • Hi,  I'm from Malaysia and is currently trying to update my Spotify's payment method to my CIMB card. Have you sorted out the solution from CIMB yet? Can you share the solution, please? &nbs...
  • Jason
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: help with premium for family

This issue is the same with me. I am trying to add my mum to the spotify family. I have tried by emailing her but it says that the email is already in use? And if i click on add my link it says that she is already a member when she doesn't have an ac...

  • Newbie
  • This issue is the same with me. I am trying to add my mum to the spotify family. I have tried by emailing her but it says that the email is already in use? And if i click on add my link it says t...
  • Jason
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi familia no puede ingresar al plan

Ayuda dice que la cuenta no tiene plan familiar y mis familiares no pueden conectarse

  • Newbie
  • Ayuda dice que la cuenta no tiene plan familiar y mis familiares no pueden conectarse
  • ZullyB
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron de mas

Hace un par de dias me suscribi al plan familiar y pague la suscripcion con mi tarjeta de credito en el recibo que me llego sale 28.9 mientras que el cargo echo a la tarjeta es de 31.5 se que no es mucha la diferencia pero es una diferencia y quisier...

  • Newbie
  • Hace un par de dias me suscribi al plan familiar y pague la suscripcion con mi tarjeta de credito en el recibo que me llego sale 28.9 mientras que el cargo echo  a la tarjeta es de 31.5 se ...
  • ZullyB
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription Address

Ok My Children do not live with me all the time( I have a shared residency order with there Mum ). Can I have a family subscription as all the family must live at same address

  • Newbie
  • Ok My Children do not live with me all the time( I have a shared residency order with there Mum ). Can I have a family subscription as all the family must live at same address
  • Jason
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Premium Family

Hey guys i have a problem with my premium family abo. I invite my brother to the premium family but he cant use it. On the spotify homepage his account is premium but on the spotify app its not i tried to reinvite some times but its the same. Maybe s...

  • Newbie
  • Hey guys i have a problem with my premium family abo. I invite my brother to the premium family but he cant use it. On the spotify homepage his account is premium but on the spotify app its not i t...
  • Jason
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is Spotify stating I cannot add a family member due to country restrictions?

Hi guys, I'm simply trying to add my Mum to my premium family account.She doesnt have an account prior - I set one up. Set it to UK, mine is set to UK.I've copied and pasted the link for the code. Once logged into my Mums account, click add code [als...

  • Newbie
  • Hi guys,   I'm simply trying to add my Mum to my premium family account. She doesnt have an account prior - I set one up. Set it to UK, mine is set to UK. I've copied and pasted the link f...
  • Jason
  • Spotify Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account page is blank

My Account page is blank. iPad 4 device. Software has been updated. Have deleted and reloaded Spotify. Still blank. Any ideas?

  • Newbie
  • My Account page is blank.   iPad 4 device.   Software has been updated.   Have deleted and reloaded Spotify.    Still blank.   Any ideas?
  • Jason
  • Spotify Legend
  • 672 Views
  • 1 replies
  • 0 likes
  • 672 Views
  • 1 replies
  • 0 likes