Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
After searching for a while at this forum, i cannot find a solution.Im facing this annoying trouble and getting angry with Spotify to make the solution so complicated. Im trying to add a family member and says that the adress canoot be verified. But ...
I have had Spotify Premium for years and login through facebook. Today I added family membership and increased my subscription. I invited my daughter who lives at the same address to join. She got an invitation email but the link she was sent does no...
Llevo dos meses con elPlan Premium, pero en las dos ocasiones me han hecho el cargo doble. La primera vez leí que era normal y que en la siguiente mensualidad se abonaba, pero no fue así. Al contrario me cobraron otra vez doble. ¿Qué puedo hacer?
Spotify says that we arent on the same adress when i type in were we live.So i cant accept the Spotify Premium Family.
Hello, I can not add my Family members, they get 'a wrong address' message even though they enter the correct one, it worked for a month and after subscription renewal they were excluded, I registered using my Facebook account, how to solve it? thx P...
I just upgraded to Family Premium and sent an invite to one member of my family. I would like to add others but when I try to do so the only option provided is to replace the current family member. The Help pages show a page with "Empty Slots" to add...
can you get student discout on a familey sub me and my house mates want spotify on all of our phones.
we have premium family and can't get separate songs on separate phones. help?
Hi,My current premium account is already paid until end of November.Therefore my next fee is due in December.If I would change to 'Premium Family' now, would this taken into account in my payments?Resp. What will be the fee for Premium Family until e...
Tengo cuenta Spotify premium en plan familiar pero a cada rato saca a los integrantes que tengo, excepto a mí. Les llega un mail donde les pide verificar a cada rato el Código Postal.
I signed up for a family subscription well before my free trial ended. Switched it over and paying the 14.99 a month but still being charged 9.99 on spotify monthly?Who do I contact about this as there is no spotify email or phone number on the websi...
Is it possible that more than 1 person can listen to spotify at the same time? If so; how do we do that?
Assinei o plano de universitários 2 dias atrás e até agora nada.. Meu cartão já foi ate confirmado no banco e minha assinatura ainda é free. Por que esta demora? Os documentos estavam todos corretos.
I have the same question.For some reason I was kicked out from the family plan, and all attempts to restore the account were failed. Only solution is cancel the old and create a new one, but dont want to be charged twice.
Good afternoon, Few days ago Sotify sent me an email to confirm my adress and I did not. After some days my account was cancelled and my families also. Now I am trying to connect them again and I am not getting. What can I do? I am inviting them but ...
He used to be in the family plan, but suddenly he got out of the plan, and now that I want to add him again it says "he doesnt live in the same adress" but he lives in the same adress... why appears this error ? thanks
Hola, tengo un problema con el proceso de confirmacion de universidad, cuando puse la informacion de mi tarjeta me redirigió a otra pagina para confirmar mi emali institucional, el problema que sin querer toqué el boton de regresar de mi celular y el...
J'ai été facturer 4.99 dans mon compte car je voulais passer de la version free a etudiant pour 12 mois et je vien de voir que cest juste pour ceux au college ou a luniversité donc jaimerai savoir comment etre remboursé
Buenas.Tengo una cuenta familiar con únicamente 3 cuentas porque no me valida la dirección (misma) que sus respectivas parejas.Podrías facilitarme la dirección? Sino tendré que dar de baja el servicio.Gracias.
Bonjour, J'ai récement crée un compte spotify que j'ai rendu premium (1mois) et je souhaiterais également mettre le compte d'une amie en premium avec ma CB mais chaque fois que j'éssaie j'ai le message d'érreur "Mince ! Votre fournisseur de paiement ...