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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167900 Views
  • 32 replies
  • 9 likes
  • 167900 Views
  • 32 replies
  • 9 likes

Have to re-invite family members after updating payment details

My Family Plan was cancelled due to an expired debit card. After I updated the payment details with the new card it automatically put me in the Individual plan (there was nowhere to select Family). I didn't even notice I was not on Family anymore. I ...

  • Visitor
  • My Family Plan was cancelled due to an expired debit card. After I updated the payment details with the new card it automatically put me in the Individual plan (there was nowhere to select Family). I...
  • Billy-J
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Spotify free to Spotify family

We now have a family plan and everyone switched smoothly from Spotify free to Spotify Family, except for one son. We have deleted it off his phone and tried again . I deleted him from the plan on my end and resent. On my end it says he’s on family pl...

  • Newbie
  • We now have a family plan and everyone switched smoothly from Spotify free to Spotify Family, except for one son.  We have deleted it off his phone and tried again . I deleted him from t...
  • Billy-J
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify songs stop playing after 10 seconds

Did a clean reinstall following the specific Spotify steps. Doesn’t work for both data and wifi. Doesn’t work on all playlists (downloaded and non downloaded). Tried it on a friends phone. I have an iPhone 12 Pro, premium account, version 8.7.24.1451

  • Casual Listener
  • Did a clean reinstall following the specific Spotify steps. Doesn’t work for both data and wifi. Doesn’t work on all playlists (downloaded and non downloaded). Tried it on a friends phone. I have an...
  • Jeremy
  • Spotify Legend
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to add address after purchasing Premium Duo

I had recently upgraded from premium to premium duo, after purchasing it was taking very long to load the 2nd step that is adding the address, after closing the window, I am not able to find any option to control my duo account.

  • Visitor
  • I had recently upgraded from premium to premium duo, after purchasing it was taking very long to load the 2nd step that is adding the address, after closing the window, I am not able to find any opti...
  • Yordan
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution No reconoce la dirección aunque sea la misma en el otro user de plan duo

Hace 3 días que estamos intentando que la cuenta de mi hija se adhiera a la mía, y cuando entramos através del enlace, cuando ponemos la dirección declarada de nuestra casa dice que no coincide con la mía ( que es la titular)

  • Visitor
  • Hace 3 días que estamos intentando que la cuenta de mi hija se adhiera a la mía, y cuando entramos através del enlace, cuando ponemos la dirección declarada de nuestra casa dice que no coincide con l...
  • Elena
  • Moderator
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonjour, je n'ai pas reçu de lien via mon mail pour le concert de Damso

Pouvez-vous m'envoyez un mail avec un code pour que je puisse réserver mes places pour le concert de DAMSO à Bruxelles?

  • Visitor
  • Pouvez-vous m'envoyez un mail avec un code pour que je puisse réserver mes places pour le concert de DAMSO à Bruxelles?
  • Alex
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 1 likes
  • 252 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family plan address

My gf is currently living in the same household as me and when i try putting the same address that i put for my sis under the family premium is shows that is not the same?

  • Newbie
  • My gf is currently living in the same household as me and when i try putting the same address that i put for my sis under the family premium is shows that is not the same?
  • Vasil
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que no tengo premium si se me hizo me cargo a la tarjeta?

Cancele la suscripción justo después de que se me hizo el cobro a mi tarjeta y ahora no tengo premium y no se me ha realizado ningún reembolso

  • Visitor
  • Cancele la suscripción justo después de que se me hizo el cobro a mi tarjeta y ahora no tengo premium y no se me ha realizado ningún reembolso
  • Kiril
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Can you join a family plan while already on one?

I don't have contact with my current family plan manager to remove me from her plan, and I want to join a different family plan.

  • Visitor
  • I don't have contact with my current family plan manager to remove me from her plan, and I want to join a different family plan.
  • Maxim
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

I get "You can't join this plan" when accepting a family invitation

Hi,Something went wrong with joining our family plan and I got a new link. But when I try to use it, I get a message "You can't join this plan". I'm not connected to the family plan now, so can you please help me join?The old link is expired and the ...

  • Visitor
  • Hi, Something went wrong with joining our family plan and I got a new link. But when I try to use it, I get a message "You can't join this plan". I'm not connected to the family plan now, so can y...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

How would you use Premium Family Memberships with 2 homes?

We have a home that is used for short term rentals. We have a google home set up there, so when guests play music, it shows up on my spotify, and I can't use it. What is the easiest solution? Create a cabin account with separate email address?

  • Casual Listener
  • We have a home that is used for short term rentals. We have a google home set up there, so when guests play music, it shows up on my spotify, and I can't use it. What is the easiest solution? Create ...
  • Maxim
  • Spotify Star
  • 536 Views
  • 3 replies
  • 0 likes
  • 536 Views
  • 3 replies
  • 0 likes

ACCOUNT WONT LET ME DELETE OR ADD NEW MEMBERS

I HAVE NO WAY TO ADD OR DELETE MEMBERS - MY DAUGHTER GOT KNOCKED OFF AND HAS TO CREATE NEW ACCOUNT AS HER OLD EMAIL IS NO LONGER. I NEED TO SEND HER AN INVITE AND I HAVE NO FUNCTION ON "MANAGE PLAN" ON MY ACCOUNT. HOW CAN I SEND HER AN INVITE AS WE A...

  • Visitor
  • ...LAN" ON MY ACCOUNT. HOW CAN I SEND HER AN INVITE AS WE ARE PAYING FOR FAMILY AND ONLY USING 6 PEOPLE? THANK YOU
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Can I have Premium Family with children at university. I don't want 3 separate subscriptions.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am trying to upgrade to a Family Plan but it just says I'm ineligible. Please help.

Hello my username is Badachca. I am currently Spotify Premium member and want to upgrade to a Family Plan so my 2 boys can use Spotify Kids. Every time I click on The Family Plan under the Pick Your Premium page it just keeps saying I am ineligible. ...

  • Newbie
  • Hello my username is Badachca. I am currently  Spotify Premium member and want to upgrade to a Family Plan so my 2 boys can use Spotify Kids. Every time I click on The Family Plan under the P...
  • Julian
  • Moderator
  • 356 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution me estan cobrando doble mi cuenta familiar que onda

quiero saber porque me estan cobrando de mi tarjeta de credito de USA. y mi cuenta "premium" no funciona. que onda con eso

  • Visitor
  • quiero saber porque me estan cobrando de mi tarjeta de credito de USA. y mi cuenta "premium" no funciona. que onda con eso
  • Novy
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

I can't enjoy the family plan for others members

I can't add to other members because the app send to the Spotify free

  • Visitor
  • I can't add to other members because the app send to the Spotify free
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

individual to duo?

PlanDuoCountryCanadaDeviceiPhoneOperating SystemiOS 15 My Question or Issuei bought a 30 bucks gift card wanting a duo plan but i didn't know it was only for individual. is there a way i can change it into a duo plan with another gift card? i cant co...

  • Newbie
  •   Plan Duo Country Canada Device iPhone Operating System iOS 15   My Question or Issue i bought a 30 bucks gift card wanting a duo plan but i didn't know it was only for individu...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 153 Views
  • 1 replies
  • 0 likes